184 Customer Reviews
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Review from Gregory L
1 star11/18/2024
The outside unit stopped working. Called Del-air, a repairman was sent over at the appointed time. The repair was completed. During the repair we were told about how the motor needs to be replaced and the cost of the new repair. We were told about the maintenance program offered and if we joined. Since then, we can't get anyone to return a call for the needed repair, can't anyone to make appointment for maintenance. I have called 4 different times, and have been told a manager would look into the situation. Then the next call, supervisor would look into the situation. The last 2 calls were escalated to who knows where. Never have heard back from anyone there. Repair still needs to be done and semi annual maintenance is due now.Review from Melissa M
1 star11/14/2024
my husband and I bought a new house five years ago and Delair installed the unit. The original unit unit they installed was installed in properly and within six months of us moving in we had to have the system re-done because we have a bonus room ***tairs and the actual event going ***tairs was crushed. we recently had ******** come out in October after four years of us having a technician come out twice a year for maintenance and we have mold on top of our unit and up in the attic as ******** looked and saw. Now we feel like after four years of constant , a year people coming out to check the ** unit for us and maintain it they want to charge us $2300 to fix it. My husband and I dont feel like this is our fault since weve paid them to maintain this and weve saw the mold and nobody else that come out has saw the mold. ******** was the only one in the last four years that went up in the attic and checked the unit thats up there and he saw mold up there as well. No one will call us back after my husband has had numerous accounts with as a representative and she will not call back. We are so close to getting a lawyer very very soon. Has anyone else had any issues like this with Delair. Again nobody will return our call. We called the number for service and we were told that the higher *** were getting an email that was urgent and no one from the higher-*** whoever got the email has called us back.Review from Gary H
5 stars09/27/2024
Outstanding!! I needed help with a Nest thermostat installation that I had an issue with. I reached out online in the middle of the night (3am). To my surprise, I got a response that someone would call me in the morning. As promised I got a call first thing in the morning. I was scheduled to have a tech come out the same day between10am and 12pm. I then got a call that he was hung up and moved me back to a window from 12 to 2. I called about3 and was told he was still behind and it would be closer to 4:00 or 4:30. (Now Im getting skeptical) The tech was still hung up so they found one in the area that had finished up. He arrived and got right on it. Hed my problem diagnosed and fixed in less than an hour. The techs name was ***** and he was awesome. Done and at a fair price. I highly recommend *****Air and would tell you ask for *****.Thats a long story but I couldnt be happier. They kept me informed and same day service. You just dont see that level of service often anymore. Thank you ****-Air and *****.
Del-Air Heating, Air Conditioning, Plumbing And Electrical Response
10/01/2024
Thank you so much for taking the time to share your experience with Del-Air Heating and Air Conditioning. Were thrilled to hear that you had an outstanding experience with our team, especially with *****!
We pride ourselves on providing timely service and clear communication, and its great to know that our efforts made a positive impact on your Nest thermostat installation. Your feedback about the scheduling process and ******* prompt diagnosis and resolution of the issue is greatly appreciated.
Thank you for recommending us and for highlighting ************ excellent service. We look forward to assisting you in the future and are always here to help with any HVAC needs you may have.Review from Marilyn E
5 stars09/10/2024
Work was done in a timely manner. The Technician explained what was being done. I am very satisfied with DelAire's service.Del-Air Heating, Air Conditioning, Plumbing And Electrical Response
09/12/2024
Hi *******,
Thank you for taking the time to share your positive experience! Im thrilled to hear that the work was done promptly and that our technician provided clear explanations. Your satisfaction is very important to us, and Im glad to know we met your expectations.
If you have any further questions or need assistance in the future, please dont hesitate to reach out. Thanks again for choosing Del-Air!
Best regards,
********Review from Rachael J
5 stars09/03/2024
Thank you to Del Air for coming out on a Sunday to help get the maintenance back on track with our home AC. We appreciated the professionalism and the help working with us to make sure we were satisfied and that our AC was back to working properly. We would recommend them to anyone needing AC home services.Del-Air Heating, Air Conditioning, Plumbing And Electrical Response
09/04/2024
Thank you so much for the kind words! Were delighted to hear that our team was able to help out on a Sunday and get your AC back in top shape. Our goal is always to provide professional, reliable service and to ensure our customers are completely satisfied. We appreciate your recommendation and look forward to assisting you with any future needs. Thanks again for choosing Del Air!Review from Marlene O
1 star08/31/2024
I wouldn't give them a star but felt like a needed too. Our air conditioner quit and needed someone to come over and called Del Air. They sent over a man named ****** and all he wanted to do was get after me because he said I was talking bad about him and he was going to leave if I didn't talk nice. He made me so mad that I started to cry and he, my husband and daughter went outside. When my husband and daughter came back they told me that he acted like he was going to come after my daughter but didn't. He lefted and I called Del Air but they didn't act like they cared. Unfortunately our air conditioner didn't get fixed. I will not have anyone from Del Air step on our ground.Del-Air Heating, Air Conditioning, Plumbing And Electrical Response
09/04/2024
Hi *******,
Im Karoline from the Customer Success team at **********************. Im truly sorry to hear about your recent experience, and I want to assure you that this is not reflective of the service we aim to provide. Ive looked into our records, but Im having trouble locating a file under your name.
Please reach out to me directly at ********************************* I want to get this resolved as quickly as possible and ensure that your concerns are addressed properly. Your satisfaction is incredibly important to us, and Id like to make things right.
Thank you for your patience, and I look forward to your email.Review from John B
5 stars08/22/2024
Del Air is a great company but they need to spend more time training on these new units but overall they do great work and stay with it. Until it's fixedDel-Air Heating, Air Conditioning, Plumbing And Electrical Response
08/23/2024
Hi ****,
Thank you for your feedback and kind words about Del-Air! We appreciate your recognition of our commitment to staying with a job until it's fixed. We also value your suggestion regarding additional training on new units. We're always looking for ways to improve and ensure that our team is fully equipped to handle the latest technology.
Your insights help us grow, and were glad to hear that overall youre satisfied with our work. If theres anything more we can do for you, please dont hesitate to reach out.
Best regards,
The Del-Air TeamReview from Roberta C
5 stars08/21/2024
Very professional staff, and fast on responding last minute issues with ACDel-Air Heating, Air Conditioning, Plumbing And Electrical Response
08/23/2024
Hi *******,
Thank you for the great review! We're thrilled to hear that our staff was professional and quick to respond to your last-minute AC issues. Your satisfaction is our top priority, and we're glad we could assist you promptly. If you need anything else, we're always here to help!
Best regards,
The Del-Air TeamReview from Ben C
5 stars08/21/2024
***************** came to service my AC . He was very thorough in explaining what he was going to do and took his time in performing the work . I would highly recommend that you request him for your AC needs !Del-Air Heating, Air Conditioning, Plumbing And Electrical Response
08/23/2024
Hi ***,
Thank you for your wonderful review! Were delighted to hear that ***************** provided thorough and clear explanations while servicing your AC. Its great to know that his attention to detail and dedication stood out to you. We appreciate your high recommendation and will make sure **** hears your kind words. If you need any further assistance, feel free to reach out!
Best regards,
The Del-Air TeamReview from Mark S
5 stars08/21/2024
Highly recommend their prices are fair and they are honest, which is rare in todays worldDel-Air Heating, Air Conditioning, Plumbing And Electrical Response
08/23/2024
Hi ********,
Thank you for the fantastic review and your kind words! Were thrilled to hear that you found our prices fair and our service honest. Integrity and fairness are cornerstones of our business, and its wonderful to know that these values resonate with you. If you need any further assistance or have any more questions, were here to help!
Best regards,
The Del-Air Team
Customer Review Rating
3.96/5stars
Average of 184 Customer Reviews
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