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Complaint Details
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Initial Complaint
12/23/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
August 11, 2021 $312.75 Bolt a new electrical whip (a new cable) for a pool pump, and replace the pool timer's inner parts After they replaced the pool timer parts, the pool timer does not turn on by itself. It had always worked prior to Bolt installing the new parts. Not happy at all! Bolt Electric has completely ignored my calls, and scheduled and missed appointments with me a total of 4 times. I called Bolt Electric out in August because my pool pump kept cutting off. They explained that I would need to replace the pool pump (which I did) but the ran new wires and replaced the inside parts to my pool timer. They charged me over $300.00. At first, on about every 3rd day, the pool timer would not automatically turn on in the morning, I had to manually turn it on. (It had always worked prior to Bolt Electric working on it) Then it stopped turning on every day. That is when I called Bolt and asked them to come back to fix the issue. They initially did not call me back, so I called them again. This time, they scheduled an appointment to have a technician come back to repair the timer. The day before the appointment, they texted and said that they would have to reschedule. The day before the 2nd appointment, same thing. I received a text from their office, explaining that this was a busy time of year. They needed to reschedule a 3rd time. On the day of the 3rd appointment, they did not show up. I received an automated text saying that my technician would be out the following day, making this my 4th appointment. I immediately called them, and their answering service took my information, complaint, and said that someone would be in touch with me, but no one ever called. Also, no one ever showed up on the 4th appointment, and I never heard from them again.
Business response
01/27/2022
Business Response /* (1000, 5, 2022/01/04) */ We regret that the customer feels this way. We do admit that there have been some scheduling errors, and we apologize for that. We would love to resolve this situation with the customer. We have left voicemails and sent text messages attempting to get in touch to schedule an appointment. We hope to hear from them soon and come to a resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.