ComplaintsforMonster Truckz

• Initial Complaint

  04/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought tickets for an event that was originally scheduled for Nov 2021 at Columbia county fairgrounds in St Helen's, OR. It was rescheduled due to weather (despite being advertised as rain or shine) to this weekend. The organization never secured the venue and people were being turned away at the gate, including me and my family (spouse, 2 kids, my parents - 4 adult tickets). I checked their website and their Facebook the morning of the event and as I write this they're still advertising the Portland show that goes through this weekend! I want a refund for the tickets (bought on 2 different cards) and I want reimbursement for the gas we spent getting there in 2 different cars. Based on the driving distance of 28 miles one way (56 round trip) in a 2007 Chevy Silverado 1500 & 2015 Mazda 3 manual transmission, using the combined MPG on www.fueleconomy.gov, that's 56/17 = 3.3 gallons (Chevy) 56/33 = 1.7 gallons (Mazda) 5 gallons total @ $4.40 = $22 If I have to take this to small claims I will figure out time spent, entertainment costs for kids, reimbursement on food during travel down to the last goldfish cracker.

  Business response

  05/19/2022

  Business Response /* (1000, 5, 2022/04/21) */ Thank you for reaching out to us. Here at GARDEN FAMILY SHOWS we strive for excellence in customer service. It was a concern of ours to hear about your experience. We take all inquiries very seriously when it comes to our client's satisfaction. We had a venue conflict and had to unfortunately cancel the show. Our call and email volumes are higher than normal, so I do apologize for the delayed response. I am getting to all customer inquiries as fast as I can. We will refund your order for the ticket prices purchased, minus the service, processing and 3rd party fees (see return policy below). We cannot however compensate for gas. Can you please provide and order number so we can process your refund. Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. Only one free kid ticket per paid adult, you will not be refunded if you purchase a kid's ticket and obtain a free kid's ticket afterwards. You may upgrade your General Admission Ticket to a VIP for an additional charge. Children 2 and under are free, no ticket purchase is necessary, unless they require a VIP seat. Consumer Response /* (3000, 7, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Will accept response when I get reimbursement, although I'm still pretty mad about the lack of professionalism. As mentioned, this was 2 different orders: XXXXXXXXXXXXXX XXXXXXXXXXXXXX Business Response /* (4000, 9, 2022/04/22) */ Order has been refunded and will process into your account in 3-10 business days. Consumer Response /* (4200, 11, 2022/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I got one refund but the other is outstanding. Order # XXXXXXXXXXXXXX Business Response /* (4000, 13, 2022/04/28) */ We have processed your 2nd refund for $110 today. Please allow 3-10 business days to process.

• Initial Complaint

  04/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought tickets to a show that didn't happen. $70 stolen and a disappointment 3 year old

  Business response

  04/25/2022

  Business Response /* (1000, 5, 2022/04/21) */ Can you please provide an order number so we can process a refund for you? Consumer Response /* (2000, 7, 2022/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund received

• Initial Complaint

  04/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Drove an hour and a half to go to one of their shows that was advertised as "Rain or Shine" only to be greeted and told they cancelled the show. The website didn't mention anything about the cancellation whatsoever. They refuse to give me a refund, they are a scam.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/04/19) */ This show was canceled due to freezing rain. As per the safety of our customers and performers, we rescheduled the show for May 20-22, 2022 at the same venue. Show that are postponed, not canceled, are non refundable as per our return policy below. I have also not received a request for a refund from you. I can add you to my list of refund requests for this show. Please provide an order number. We will review then after the new show dates and will determine a refund then if tickets are not used. Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. Only one free kid ticket per paid adult, you will not be refunded if you purchase a kid's ticket and obtain a free kid's ticket afterwards. You may upgrade your General Admission Ticket to a VIP for an additional charge. Children 2 and under are free, no ticket purchase is necessary, unless they require a VIP seat.

• Initial Complaint

  04/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased 2 Monster Truckz show tickets (4/8) & went to the fairgrounds today only to find hand written sign saying "No Truck Show" and a sign posted showing the company's name with the number "************" - Once it was called it was a complete scam number!! NOT to mention this is already a RESCHEDULE for the Portland location in Mt. Saint Helens. I have a 3 year old son bawling in the back of our car on our way back home that's a one hour drive! I want a complete refund & might as well throw in the gas money wasted!! This is a disgrace and I cannot believe they pass out "free kids tickets" to daycares/stores. This business needs to be stopped, what a complete scam, waste of time, and disappointment to my 3 year old sons "first monster truck show"!

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/15) */ Thank you for reaching out to us. Here at GARDEN FAMILY SHOWS we strive for excellence in customer service. It was a concern of ours to hear about your experience. We take all inquiries very seriously when it comes to our client's satisfaction. We are backed up on email and voice mail requests and are contacting customers in the order they were received. We did cancel the show due to a permitting issue and will be happy to provide a refund for the tickets purchased minus the service, 3rd part and processing fees. Please see return policy below. Your refund has been processed in the amount of $33.00 and will show up in your account in 3-10 business days! Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. Only one free kid ticket per paid adult, you will not be refunded if you purchase a kid's ticket and obtain a free kid's ticket afterwards. You may upgrade your General Admission Ticket to a VIP for an additional charge. Children 2 and under are free, no ticket purchase is necessary, unless they require a VIP seat.

• Initial Complaint

  04/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets in September 2021 the show was rescheduled due to "weather" it was moved to April 8-10 when I arrived to the fairgrounds there were signs up that said no monster trucks show. When I investigated the fairgrounds said they never had a contract to have a show of that type there. No one answers Steller's customer service line and offer zero refunds

  Business response

  05/10/2022

  Business Response /* (1000, 5, 2022/04/21) */ Thank you for reaching out to us. Here at GARDEN FAMILY SHOWS we strive for excellence in customer service. It was a concern of ours to hear about your experience. We take all inquiries very seriously when it comes to our client's satisfaction. We had a venue conflict and had to unfortunately cancel the show. Our call and email volumes are higher than normal, so I do apologize for the delayed response. I am getting to all customer inquiries as fast as I can. We will refund your order for the ticket prices purchased, minus the service, processing and 3rd party fees (see return policy below). We cannot however compensate for gas. Can you please provide and order number so we can process your refund. Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. Only one free kid ticket per paid adult, you will not be refunded if you purchase a kid's ticket and obtain a free kid's ticket afterwards. You may upgrade your General Admission Ticket to a VIP for an additional charge. Children 2 and under are free, no ticket purchase is necessary, unless they require a VIP seat.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Oct 2nd, 2021 I purchase 6 adult tickets to the Monster Truckz Mayhem Tour that was scheduled to take place on Friday Nov 5, 2021 at the Columbia county fairgrounds at 7pm. RAIN OR SHINE! I paid $126.98! On Wednesday Nov 3, 2021, just 2 days before the event, I recieved an email stating the show was being cancelled due to RAIN. lol and that they would release the new dates within the week. I assumed it would be close dates but instead on Nov 8, 2021 I recieved an email stating the show was postponed and the new date was to be April 8th, 2022! Literally 5months away when I had already taken work off and gotten a group together eager to go watch the show soon. This was a Christmas present and clearly that wouldn't be anymore. But with everything going on Covid wise I accepted it and patiently waited for April 8th. Fast forward to today Tuesday April 5, 2022. I found a post on their Facebook page with a list of upcoming events and the Portland show was NOT listed. So I contacted Monster Tuckz through Facebook messenger asking about the Portland show I have tickets for and I got a response back saying that they are going putting the show on at a different date and a different Venue!! I wrote back and asked for a refund because this is a joke at this point and I am done dealing with it. Now conveniently none of my messages will send through and Ucant get a response. I would like all $126.98 of my money refunded ASAP. Wish you could pay for the time and hope we all wasted on yall as well.

  Business response

  04/12/2022

  Business Response /* (1000, 5, 2022/04/06) */ Thank you for reaching out to us. Here at GARDEN FAMILY SHOWS we strive for excellence in customer service. This was however out of our hands, as the venue could no accommodate a large venue like ours for this date. The show is in fact postponed again and we are issuing refunds for the price of the tickets purchased. Please see refund policy below. Please let us know your order number so we can process this refund for you as soon as possible. Please see our return policy below. Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. Only one free kid ticket per paid adult, you will not be refunded if you purchase a kid's ticket and obtain a free kid's ticket afterwards. You may upgrade your General Admission Ticket to a VIP for an additional charge. Children 2 and under are free, no ticket purchase is necessary, unless they require a VIP seat. Consumer Response /* (3000, 7, 2022/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regardless of what the issue was BOTH times, you could have let people know ahead of time not 2 days prior when THEY reach out to YOU! You guys are unorganized and clearly not "striving for Excellence" if you postpone a show twice and give absolutely zero heads up. For that YOURE STILL responsible for this issue. But seems appropriate that you would also fail to take accountability for that and blame the venue . I will accept a refund of every penny I paid towards this SCAM and not a cent less. If I hadn't bought the tickets I wouldn't have paid any fees and I paid for a show that yall failed to put on. That's your issue not mine. It's called false advertisement. So my order numbers are *****************. Total refund amount $126.98. Business Response /* (4000, 9, 2022/04/11) */ I will go on ahead a refund the processing fees. These fees do not come to the company, and this is why we do not refund them. Please allow 3-10 business days to pully process the rest of the refund. We value all of our customers and wish to make this right for you. Consumer Response /* (2000, 11, 2022/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. Going forward please don't advertise and sell tickets for a show you don't intend to put on. You have alot of disappointed customers. I'm not the only one.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Me and my husband my two kids and my dad came today April 3rd at 2:00 first of all $15 parking was not mentioned also the free pit party was a lie it was told us it was free and was charged I feel like I was scammed in the videos it showed you guys running over trucks and doing flips and that was not the case I paid alot and I do mean alot of money everything you guys advertised was a lie we was literally there for only 2 hours my kids had a terrible time and I want a refund

  Business response

  04/06/2022

  Business Response /* (1000, 5, 2022/04/06) */ Thank you for reaching out to us. Here at GARDEN FAMILY SHOWS we strive for excellence in customer service. It was a concern of ours to hear about your experience. We take all inquiries very seriously when it comes to our client's satisfaction. Parking fees do vary as stated on the website. If you send me your address and the number of children in the home, I would be happy to send your children a care package with novelty items from the show. Please allow time for packaging and processing as we are waiting for merchandise to be delivered to the corporate office. Consumer Response /* (3000, 7, 2022/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Absolutely not I want a refund you guys advertised alot of things that was not available also the break lasted longer then the whole show absolutely not I would like a refund I spend 380$ on absolutely junk I'd like my refund for all three adults at least Business Response /* (4000, 9, 2022/04/11) */ WE can offer a refund for the tickets, minus the service, 3rd party and processing fees (see return policy below). I will need an order number so i can process the refund for you. Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. Only one free kid ticket per paid adult, you will not be refunded if you purchase a kid's ticket and obtain a free kid's ticket afterwards. You may upgrade your General Admission Ticket to a VIP for an additional charge. Children 2 and under are free, no ticket purchase is necessary, unless they require a VIP seat. Consumer Response /* (2000, 11, 2022/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ok great I have two different order number for a total of 3 tickets I will make sure to contact BBB when I receive the money first order number #****** second order number #****** thank you Consumer Response /* (3000, 17, 2022/04/14) */ No communication has been made they have not spoken with me since Business Response /* (4000, 19, 2022/04/15) */ Both orders have been refunded for the ticket prices. Please allow 3-10 business days to process. You will receive an email for each order confirming the refund. Consumer Response /* (2000, 21, 2022/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ok thank you I'll let BBB know when I receive my refund

• Initial Complaint

  04/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  9/30/21 purchased tickets for a show 11/6/21 that was rescheduled for 4/9/22 and that show was also canceled. I've called and left messages and also have sent multiple emails for a refund and no response from the business. Order# ******

  Business response

  04/22/2022

  Business Response /* (1000, 5, 2022/04/06) */ Refund was issued is the amount of $82.50 on 4/6/2022. We are backed up on requests and are asking for processing time. Please allow 3-10 business days to process.

• Initial Complaint

  04/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 2nd, 2022, me and my family of 5 went to this what they call "amazing Monster Truckz Show". Come to find out it's not as amazing as people think. It was 50$ a ticket online with free child ticket. I thought ok cool, that's not so bad including what all they are gonna do: rock climbing, shooting a man out of a canon etc. All they did was just over little hills. Then had intermission that lasted about 20 minutes, mind you the show started at 7:15pm when it was supposed to start at 7pm. Then they ended 30 minutes early at 8:30pm. It was supposed to be till 9pm. Everything is so overpriced, what you think is "free" included with the ticket such as riding the monster truck will actually cost 21$ a person even with kids 3 and up. Everything pretty much was 10$ and up. Food wasn't even the greatest. Show was not that entertaining and I would like a refund. This was a absolute scam. Overpriced and a waste of money. Thanks for not putting on the show that you guys listed all over pages. The monster truckz didn't even have the respect to line up at the gate during them stating who was driving the vehicles, instead they were all the way across the other side of the field. Plus this was my first experience and I probably will never go to you guys again. Could of at least made more action for my moneys worth. I spent over $300. Build a better show and a better business. I'll repeat myself a 1000 times to please refund! -thanks ******.

  Business response

  04/12/2022

  Business Response /* (1000, 5, 2022/04/06) */ Thank you for reaching out to us. Here at GARDEN FAMILY SHOWS we strive for excellence in customer service. It was a concern of ours to hear about your experience. We take all inquiries very seriously when it comes to our client's satisfaction. If you send me your address and the number of children in the home, I would be happy to send your children a care package with novelty items from the show. Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. Only one free kid ticket per paid adult, you will not be refunded if you purchase a kid's ticket and obtain a free kid's ticket afterwards. You may upgrade your General Admission Ticket to a VIP for an additional charge. Children 2 and under are free, no ticket purchase is necessary, unless they require a VIP seat. eturn Policy below. Consumer Response /* (3000, 7, 2022/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I want a refund for the at least one or two of the adult tickets I paid for. The SHOW didn't even last the full amount of time. Literally an hour and that's ridiculous. I paid 50$ per ticket for all the stuff that was supposed to happen plus for it to be a two hour hour show. REFUND me my money. Plus the show literally wasn't even that good. Not even entertaining. I want to be credited for the amount I've spent for what little show me and my family got! Business Response /* (4000, 9, 2022/04/11) */ Hello, We have processed a refund for one ticket purchased in the amount of $50.00 and will show up in your account in 3-10 business days! Consumer Response /* (2000, 11, 2022/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I guess one is better than nothing! Thanks a lot. Appreciate that.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My family, myself and few friends attended Monster Truckz in Wilson, NC on Saturday March 19th 2022. We would never go again. The show was mediocre at best. $15 for parking $70 per ticket at the gate, luckily we bought a little early and got the tickets for $35. Once inside the prices on all products were more expensive then at Disney World. $12 for a snow cone, $15 for a popcorn, $10 for a lemonade, $5 for a bottle of water, I don't even want to know how much the regular food cost. The tickets for the kids were $7 per ticket to do one activity. It was $21 if you wanted to take a 30 second ride in a monster truck when the videos they advertise on social media we're much longer. No crushing of cars, only 5 trucks running for brief moments, nothing like the videos they show on their posting advertisements. No wheelies, flips or any stunts other then gliding over the jumps. The dirt bike crew canceled their act and instead threw out a couple frisbees to the crowd. It was supposed to be a 90 minute show and wasn't at all. It started 20 minutes late, ran for 25 minutes took a long intermission then ran for maybe another 35 minutes. We left their feeling like we were robbed without using gun. It was a total disappointment and disaster, with immense amounts of false advertisement to get people to spend their hard earned money.

  Business response

  03/22/2022

  Business Response /* (1000, 5, 2022/03/22) */ We can issue a refund for the price of the tickets. We can also send out a care package with novelty items for any children in the home to make up for the show. Please confirm. WE apologize for the show and hope you will come see one of our shows in the future. Consumer Response /* (2000, 7, 2022/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the resolution of a refund for the tickets and also we accept the care package as we do have one child that went to the show. We accept based on false advertising of what the show promoted on all social media formats and websites vs what the show actually was. Consumer Response /* (3000, 13, 2022/03/31) */ I have not received a response or a refund and care package promised by the business. Please provide an update Business Response /* (4000, 15, 2022/04/01) */ We are still working on receiving product for the care packages and will send them out as soon as they are available. She is on our list to send out a package. I will updat5e once we receive product. Consumer Response /* (4200, 19, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company has promised a refund on the ticket purchase for which zero attempt has been made to refund said purchase. Also the care package for our child hasn't been addressed either. So this has not been resolved. Business Response /* (4000, 21, 2022/04/19) */ We are still awaiting merchandise to be sent to corporate office. We have a lot of orders to fill and are getting to them in the order they were received. We still have you on our list for a package and will still honor that. We cannot start sending out items until we receive merchandise. I have processed a refund in the amount of $63.00. Please allow 3-10 business days to process. You should also receive an email confirming the refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩