ComplaintsforMonster Truckz

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went to a show, rain or shine event. 5 minutes prior to show they cancelled due to sprinkle of rain. Wouldn't give us parking fee back, gave us number to call to get refund, cannot get refund, no one will get back to me and the mailbox is too full to leave messages.

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/17) */ Contact Name and Title: Amy G****** Customer Serv Contact Phone: ************ Contact Email: ***@monstertruckz.com Customer will need to provide and order number and last 4 of card to refund tickets. Please have her submit a request to ***@monstertruckz.com and i i will submit for refund as soon as possible. For the parking, unfortunately, we cannot refund as it was paid in cash and is a non refundable item. We are getting through the postponed show requests as quickly as possible and apologize for any delays in responding. Voicemail was full from over the weekend with a lot of requests but has been gone through and is open to leave messages. Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought tickets for Saturday March 12th show. It stated the show was from 2-5 but ended at 3:30 with a 20 minute intermission and 20 min pause in the show due to one of the trucks breaking down. It stated human cannon, motocross team and rock crawlers which NONE of that happened. It also stated monster truck ride included in the ticket price, NOT true. It also stated pit party, that was even more false advertisement! 4 of the 6 trucks were parked on the track and only 2 of the drivers stood at the table. This was a total scam and we spent so much money! I want my ticket cost back at least since the show that was promised didn't happen. It was windy that day BUT no postpone was made for the rest of the show!

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/16) */ A Refund has been issued on 3/16/2022 in the amount of $90.00. please allow 3-10 business days to process. Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund.

• Initial Complaint

  03/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I purchased tickets for Monster truckz for my husband and son oct 22nd for the early November show near Portland or. My family drove am hour to be there and were turned away due to rain. The fliers stated rain or shine which is why we brought ponchos. There was no email, no heads up, don't drive out here. Just turned away at the gate. They stated refunds would come but I have called and emailed still not getting refunded.

  Business response

  04/07/2022

  Business Response /* (1000, 9, 2022/03/21) */ Contact Name and Title: Amy G****** Customer Serv Contact Phone: ************ Contact Email: ***@monstertruckz.com I emailed customer on 3/16/2022 asking for more information on her order. Can she please provide the order number and last 4 on card so that i can assist in looking up the order and making sure the customer is refunded. Consumer Response /* (3000, 11, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received confirmation of refund. I did submit the requested information to the email provided. I will await the response. Business Response /* (4000, 13, 2022/03/23) */ Customer has been refunded $40.45 for the order. Please allow 3-10 business days to process.

• Initial Complaint

  03/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was on Facebook an a ad came up about monster trucks. I started filling out the form with my card info. Right before I hit the payment button I realized it was false advertisement. This was not the original monster trucks. I got the back browser all the way out and later that night I realized they charged my card. I have called the number, sent emails and did the live chat. I finally got David M***** on the phone and he stated he couldn't help me. Then he hung up in my face. I spent 50.56 on tickets. The shoe is March 6, 2022.

  Business response

  03/24/2022

  Business Response /* (1000, 5, 2022/03/11) */ This response was taken verbally by the BBB: The consumer was refunded on March 3 for $35.00 which is the price of the ticket. We do not refund for any fees. Consumer Response /* (3000, 7, 2022/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They should have refunded me my whole 50.00. They feel they can pick and chose what they can do to people. I can accept this because of the attitude form them. They also hung up in my face that was so rude. Business Response /* (4000, 11, 2022/03/16) */ Return Policy If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. Business Response /* (4000, 12, 2022/03/16) */ The consumer was refunded on March 3 for $35.00 which is the price of the ticket. We do not refund for any fees. Business Response /* (4000, 17, 2022/03/18) */ ***Document Attached*** We have refunded the balance of $15.56 on 3/18/2022. Attached is documentation. Please allow 3-10 business days for the final refund to process. Consumer Response /* (2000, 19, 2022/03/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept because they have decided to refund me the whole few back.

• Initial Complaint

  02/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On their website the promote their 941 number as customer service but it's actual customer service. I called because I forgot to input my promo code and the representative tells me he can't do nothing about that it's not their problem and that it's my fault. This is suppose to be a friendly family event and there's nothing friendly about it. On their website it says nothing about not being able to add a promo . So I don't understand why this gentleman could help me or atleast attempt to get his supervisor to help me. I wasn't asking for a refund I was simply asking to edit my order to in put my promo code I was given . I called within mins of placing the order for assistance .

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2022/02/11) */ We have emailed the customer to obtain additional information to look into the order. Consumer Response /* (3000, 7, 2022/02/11) */ Please see attached documentation. Business Response /* (4000, 22, 2022/03/17) */ I have found the customers order. Please provide the promo code that was trying to be used to see if I can give a partial refund for the promo amount and also to see if that promo code was valid at the time. Consumer Response /* (4200, 24, 2022/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Am not sure how to answer but I attached the picture of my ticket I believe the the order was under my maiden late name ******* . Order number is ****** and the information provided was good to know but thier staff was not aware because that was the first thing I asked . I was like can I be refunded so that way I can rebuy and they told me no and that's why I filed the complaint they were not helpful at all. Business Response /* (4000, 26, 2022/03/24) */ If you would like to place a new order with the promotional code, you are more than welcome to. Once you have completed order, i can refund the original order. Please let me know what you would like to do. Consumer Response /* (4200, 28, 2022/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure how to answer . The promo code I believe I was trying to use was ********* or ******* . I came across it on an IG story . Business Response /* (4000, 30, 2022/03/28) */ That promotion code was incorrect and is no longer available. What i can do for you is provide a partial refund for your show using the BOGO special. This will only refund you $45 since it is only to be used once for the purchase of 2 tickets, buy one get one free. Please let me know if this will be ok. Consumer Response /* (2000, 32, 2022/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 40, 2022/04/15) */ Hi , I am writing to you about the monster truckz event I finally agreed to the refund but I was never advised how the refund would be processed or when . Are you able To assist me with that ? Business Response /* (4000, 42, 2022/04/19) */ A refund in the amount of $45.00 has been processed back to your card ending in ****. Please allow 3-10 business days to process into your account.

• Initial Complaint

  02/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased tickets from this company for Savannah,GA show on April 24,2021. The day of the event they cancelled. They said they were "working diligently to reschedule". After checking in a few times and still being told they're working on it, I requested a refund in October 2021. They informed me that since it had been 180 days they'd have to send my information to their billing department and send me a paper check. I said okay. As of December, I checked back and inquired about it and I was ignored. I've tried again multiple times to inquire about my refund and they continue to ignore me and I've received nothing.

  Business response

  03/29/2022

  Business Response /* (1000, 11, 2022/02/22) */ We have emailed customer about the refund that was issued. thank you Consumer Response /* (3000, 13, 2022/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I haven't been contacted by them since Oct 15,2021 when they stated they would mail out a check. I've emailed multiple times since then with no response and no check was ever sent. Business Response /* (4000, 18, 2022/03/16) */ We are cutting a check to refund the customer this week and it will be mailed out this week. I will follow up with this complaint once check has been mailed.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I attended a show in Glenn's F**** Idaho on 10-24-21. There website says Rain or Shine. They cancelled the show and I never have recieved a refund when they said they would. I have emailed Them and they got the proof I was there. Now it's been 2 months and they wont return my emails. I have recieved no money back. I paid for 4 people which is $200 and $10 for parking. I am very displeased.

  Business response

  04/05/2022

  Business Response /* (1000, 11, 2022/02/01) */ We apologize that the show had to be cancelled. We did submit for a paper check to be issued to you since you stated you paid cash for your tickets with no proof of purchase. This had to be approved by management. All of our shows were closed during the holidays. The accounting department is back up and running and we have asked them to issue your refund and mail it out to you. Again we are very sorry for your inconvenience. Thank you Consumer Response /* (3000, 13, 2022/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept the response once I recieve my refund Consumer Response /* (4200, 17, 2022/02/21) */ (The consumer indicated he/she had nothing new to add) I have no recieved a refund by them or had any contact with the company. They stated they sent out a check but I have recieved nothing. Business Response /* (4000, 26, 2022/03/24) */ check was mailed out on 3/16/2022 in the amount of $200.00. Let us know if it was not received by next week so we can check on the status of the check.

• Initial Complaint

  12/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased tickets to a Monster Truckz show in November 2021 because it was coming to our town which seemed convenient. Ticket prices were overpriced, but it's for the kids so we bought them. They cancelled at least 4 days prior to the event even happening citing weather and it would be too muddy, even though it hadn't happened, they were expecting it to happen. They "rescheduled" the event to April 2022, when we won't be able to go, so we requested a refund, with no response, so I filed a claim through our bank and of course they responded to that... and said that because they rescheduled that it was just postponed, NOT cancelled. The email I received said the lingo CANCELLED. It seems that they are doing chargebacks on everyone's tickets that we know, but not reaching out to anyone themselves. I just want my money back at this point, I'm beyond frustrated.

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2022/01/05) */ We are sorry to hear about your experience at the show. Tickets if purchased online prior to the show is lower. We sell the first 100 adult tickets for each show and time for $16.50.Inconjuction with our kids free ticket a family of 4 can attend for about $33.00. Since this has been disputed with your bank we can not issue a refund at this time. If the dispute is removed we can then issue the refund. Thank you Consumer Response /* (3000, 7, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They explained the charge for the first 100 tickets, which is NOT what we got, after the first 100 tickets the cost of each adult ticket was anywhere from $35-50 depending on the day. Plus the $10-$11 service fee of course. The company did finally give us a refund after filing this dispute (minus the service fee, they didn't refund that) so I'm not sure why they're saying they cannot give us a refund until the dispute with the bank is closed. I am more than happy to get back a refund minus the service fee, but I implore anyone researching this company NOT to purchase tickets to any of their events, because they're just not a quality company. Hopefully they get better and their shows become legitimate entertainment shows rather than parked trucks and up charges on food and beverages at the events, but if their business model is generating money without them having to do anything but cancel events... I highly doubt it.

• Initial Complaint

  12/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought 4 tickets to the monster truckz extreme tours in punta gorda fl on December 11 and what was advertised wasn't accurate. They said there was going to be car smashing and there was not, it started 30 minutes late and the pit party was also false advertisement. Everything had to be paid for and they never said that. It was a totally scam, it was very disappointing for a 40 minute drive there to see less then 40 minutes of the show when it was promoted to be 2 hours. When I looked for the e mail to upload with the tickets it's now gone.

  Business response

  01/26/2022

  Business Response /* (1000, 10, 2022/01/03) */ WE are sorry to hear about your experience at the show. Sometimes the show is delayed for many different reasons. As stated on our website" Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. In our FAQ on the our website it states that show is appox. 90 minutes. It also states Visit "The Pit Party" FREE and learn all the inner workings of the giant Monster Truckz. Photos with the drivers who describe the physics of driving these Massive mechanical beasts. Those are the things that are free during the pit party. Thank you Consumer Response /* (3000, 12, 2022/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) During the pit party none of the above you just described was done. It was all venues selling food and souvenirs. The show wasn't 90 minutes because it started 20 minutes late then a truck broke down and that took another 10 minutes so by the time the show started and between the intermissions the show wasn't even an hour. I would like a full refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩