Business ProfileforBenko Construction Co., Inc.

We bought a house from Homes by Towne (Benko) in Feb of 2021. The house was finally delivered in Dec 2022. We did our walkthrough with *****, our *******. There were many issues most of which have been resolved, but the biggest was the cabinets in the house. They are very poorly finished and installed. I have complained to ***** of HBT several times about it but we still have no resolution. ***********, the contractor who build the cabinets, sent a representative on May 5th, 2023. **, *****, and ***** (our customer care manager) agreed that the installation was not acceptable. The Timbercreek rep took pictures and said that they would get back to us with some kind of resolution. However, it has been over 3 months and there is still no word from anyone. At the end of the day, it is Homes by Towne who we contracted with so it is up to them to satisfy the problem. This is why the complaint is with Benko (their construction arm). There are numerous issues. I have attached some pictures though this is not exhaustive:1) Cabinet doors and drawers are off center. 2) Cabinet doors are inconsistently stained. Some have drop marks where the stain was over applied 3) Trim finishing does not match cabinets and doesn't even match other trim 4) Some cabinets were chipped and very poorly repaired before we took possession. Repairs have come off revealing the chip again.This is not the quality of cabinets that is expected for a high end home. Apart from the fact that they are poorly installed, the staining and trim is very poorly done. The Timbercreek representative suggested that we would not be satisfied with replacement stained products at which point we agreed that we would be willing to take a painted product, even if it involved some kind of reasonable surcharge. Hopefully this complaint gets the gears moving on this issue.