ComplaintsforDog Guard of Southwest Florida LLC
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Complaint Details
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Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They installed an underground fence on my 10 acre property and it seems to fail consistently and they dont service within 2 weeks. My livestock has been killed and the system isnt working. I would like a complete refund on this fraudulent product.Business response
09/18/2024
We have been in touch with the customer and have gone to his property to service his needs.Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
fileing for ************** her dogs collar stoped working onmay 1,2023 she called company thay sent a new batt 10 dollars for it. put batt in on may 3 2023 it works for a little bit stoped again. called company came out on may 5 2023 .Put new batt in collar it worked long enuff for him to get out of yard down road i would say 4 hours it stoped again. ***** has called company i have called them myself i am ***************************** 5-8-2023 all the owner wonts to do is argue with me and with *****. says its not the collar the dog has learned bad behavior now.he charge Voila ****** dollars to come out put a new batt in. ITS not working but he wont come out cheek collar he blames ***** or dog becouse she can go in front yard now..Not a good compay to fuss at you on phone dont try to help.Business response
05/24/2023
We went to ************ 3 separate times and showed her the system was working properly. I believe this should be removed from the BBB ** we have consistently proven the system is working.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.