ComplaintsforHey Honey Inc
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased three products and a free sample from Hey Honey on August 25th. I received the email that it was shipped out on August 27th, tracking was LV668674466US. The tracking provided has said "awaiting package" since August27th. I contacted HeyHoneys customer service by email August 29th, as this issue happened before and I was told I was provided the wrong tracking number so I assumed I would get the correct one. No contact from the company was made. I then went to their webpage customer contact twice within a week (exact dates unknown as copies aren't sent to myself) to ask about the issue and no contact was made. I called their customer support and left a message on Sept 5th, no contact was made and I called again Sept 6th. I would just like to know where my package is, why no contact is being made and why this issue is continuously happening. Their products are amazing but their customer service is not acceptable.Business response
09/30/2024
The customer got a response and the package was delivered . Sometimes **** runs slow.. But she got itCustomer response
09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 1/29/22, I purchased 5 of the Hey Honey Good Morning Honey Silk Facial Serum for the total amount of $127.49, which was advertised on GMA (Good Morning America). I have never received the product nor was I contacted by the company. I called their customer service a little over a week ago and inquired about the status of my purchase. I was told that there was a glitch in the system and it never should have allowed me to purchase more than 2 items. I explained to the rep that there was nothing on the website that stated there was a limit and the they should honor my purchase. She stated she can send me a quantity of 2 and refund me the rest. I told her I would rather have my product. She said she would have to speak with her manager and either call me back or send me an email. I received an email today stating she can only send me 2 items. I wanted to voice my complaint with this business that if you are selling a product and someone purchases it, they can't come back after the fact and state we can on sell you a certain amount. That is like false advertising. I would like to have my product as it was no fault of my own that they didn't state limits on the website.Business response
05/03/2022
Business Response /* (1000, 9, 2022/04/07) */ This promo was part of our partners promotions which is not held by us, and because of volume we had to limit the busters to 2 products per customer per product. The message was on the website (that is held by a different company than us .) Please see attached. There might have been an error that the system allowed to add more than 2 at the first hour of the sale, but as it was stated on their website , there was a limit. And at times, technology glitches and things can happen. We run out of stock on these products and simply cannot fulfill the order. Consumer Response /* (3000, 11, 2022/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no limit on the website and the company made no mention that the stock was low. The items were purchased in late January and I never heard from the company until I called them to inquire about my product. I feel as though they should do the right thing and honor the purchase and next time they need to set a limit.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.