ComplaintsforHonc Industries, Inc.
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Honc technician physically threatened me and refused to provide his name or identify what caused septic tank backup. Occurred last Friday July 28 2023. Honc installed my septic tank about 7 months ago for my brand new home; septic tank is still under warranty. I called builder when toilets wouldn't completely flush and builder sent Honc to pump septic tank and determine what caused problem. **** office called saying truck and technician were on the way and I think she said "***" was his name. When technician and helper arrived I asked but he refused to give me his name and without inspecting the septic tank claimed it was not warranty but my fault as homeowner; no inspection no nothing but angrily said that. I told him call his office and builder; my home including septic tank is under warranty and no way that just me (I'm only one living there) could back up a septic tank for brand new home in less than 7 months. He literally got in my face and screamed saying "it's your fault". I called builder; technician walked away making a phone call; he returned and only then took covers off septic tank then got in my face again shaking his fist saying "there's tomato peels in tank and mulch that caused backup; it's your fault you'll pay for this" I backed away fast since he continued shaking his fist at me. By the way I'm elderly and weigh 103 pounds; he is huge and very belligerent and threatened me. I pushed 911 on my phone ready to dial; I was very afraid for my safety. He then walked away to his truck, made phone call and returned to pump out my septic tank. After he pumped I asked what had caused the backup; it's input? or exit? and he refused to tell me; all would say was he was writing a report and said he wouldn't tell me anything. I am terrified of this technician and want assurance he will never service my septic tank again. Plus I want to know what cause the problem? And why didn't Honc manager return my call after I recorded message while Tech threatened me.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.