ComplaintsforFermenting Fairy LLC
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I enrolled in a subscription to purchase products from this company. Over time, I realized the quality of the fermented foods was inconsistent and I no longer wanted to receive them. I reduced the frequency of my subscription, and after my order in July of 2023, I cancelled via the website. When I received an additional order and my credit card was charged in December 2023, I emailed the business to let them know I had previously cancelled and was surprised to receive the order. The owner of the company, ***********************, responded directly with unprofessional rudeness and no resolution, calling it my mistake, admitting I had cancelled, but that she was not responsible for the charges. I am confident I cancelled the subscription, and was stunned by *************************** response. I submitted a dispute with **************** to ensure that the company would not continue to have access to my account. Since then I have received repeated harassment by *********************** by email, text, phone calls to my cell and workplace, and online doxxing where she published my name and **************** dispute on social media along with profanity laced statements. I feel unsafe and harassed by *********************** and Fermenting Fairy.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.