ComplaintsforU.S. National Steel

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 6/25/2024 Total price $64,192.25 Purchase Metal building and engineered plans We purchased building after *************************** assured us we would have completed by winter. Told us building could be delivered 8 weeks after purchase. Untrue and false statement, I have included email string (1 for example) of how I followed up to get them to perform. We then dealt with planning team, ********* who again we stated needed back asap she said normally turned around in under 3 weeks on phone, but email does say 3-6 weeks, which has passed. They have again failed to perform promising us plans by 8/27. I send email 8/26 to let them know they are in breach of contract and he called and promised us building plans. If we can not get plans in next day the building is worthless to us as it will be winter and no way to put up in winter. We still have to get approved by county and have been unable to do so because of them.

  Business response

  08/28/2024

  Hi ****,

  We can install in the timeline that was presented to you. What is holding up your project is your county Requiring site specific stamped and sealed engineered drawings in the state of **********. We do have to hire an engineering firm that is licensed in the state of ********** to make structural drawings. US National Steel does not due Engineered plans in house. We cannot control the timeline it takes for the engineer to complete his work. We cannot begin working on your structure until you receive your drawings and a permit from your county that will allow us to do so. To help stay in your budget US National Steel has paid towards your drawing as well to help you stay in budget. We always are responsive and tried to give as many updates as possible based on the engineer's timeline. As shown in a screenshot of emails the planning department is not a representative of US National Steel. We believe the complaint should be against the planning department of the company Complex Steel Buildings and not US National Steel.

   

  Customer response

  09/09/2024

   
  Complaint: 22206327
  
  I am rejecting this response because: US National Steel failed to disclose that they would be selling our building to 3rd party.  ***** stated that they use 3rd party engineers for plans,  this appears to have been said to lead us to believe our building was being manufactured by them and not another company he contracted us with. 
  
  Sincerely,
  
  *****************************

  Business response

  09/10/2024

  Hello ****,

   

  Thank you for your response! We do have a General Contractor that is based out of ********** that is dedicated to erecting our steel buildings. This is a General Contractor that US National Steel has worked on many projects with. All of the warranties via the contract you signed with US National Steel will always apply. We sent a production order of your building with the subcontractor's company information that you signed off on 6/28/2024 (please see attached). If you have any questions, please reach out to ************.

   

  Thank you!

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I gave this company a deposit of $6,000.00 on August 29, 2023 for a Barndominium. They rarely answer the phone. **** told me they would supply me with plans. I had to draw the plans on software myself because they could not get it right. They had changed up what I **** for them. They had my bathroom sink in my closet. **** then told me that he would get the plans done for the plumber and mail them to me so the plumber could get the pad done. **** told me he overnighted the plans.yet it took over two weeks to get it. When I got them, they were just sent the day before, not when he said he overnighted it. I opened the very small envelope and it was just the drawing of the plans (not even the right one) printed on copy paper with no measurements for the plumber. I had to hire an architect to do the plans which cost me more money which I was told by **** would be provided for me at no cost. They could not do the plans right or provide real plans with measurements for the workers that they needed. It was a courtesy to their customers that they could not provide. The architect even called several times and couldnt get the information either. **** said he was sending spec information to us both and we never got it. Then he said he was sending original plans from another customer so we could see what they did. We never got them either. I asked for my money to be returned on January 8, 2024. They have still not returned my money. I take care of my mother who is at the end of dementia. We are living in a camper which is very difficult. I have expressed the urgency to get this done. He never does what he says hes going to do. I want my money refunded immediately. This company is not honest and has terrible customer service. Its been a terrible experience from the beginning.

  Business response

  02/15/2024

  We always answer our phones, We not only supplied you with plans but we didn't charge you for them. we also told you that the plans are complimentary and they are not a stamped as they are not architectural plans. From everything we reviewed you were absolutely happy with what we did and we overnighted them to you. They were sent in a letter size **** envelope. You had an architect do other drawings and we tried to work with  him to make sure that you received what ever support he needed from us. Again it was mentioned to you from the very beginning that the drawings we provided were not architectural. They were free and done in house for you. Your architect called several times and the calls were taken and multiple hours were spent with him on the phone. Every questions he had was answered. We also reached out to the customer for the original drawings and we are at the mercy of the person who owns the drawings. We just can't be sending them out without permission. This was mentioned to you on multiple occasions. We have gone above and beyond for you and tried to help every step of the way. Its very unfair for you to say we have not provided you good customer service , when we have gone above and beyond. As for the refund we have policies in place that govern refunds in particular to hours spent on a project and or materials produced. We will continue to work with the client to make sure they are more satisfied. 

  
  

  Customer response

  03/05/2024

  The owner, ***************************, has agreed to return the full amount of $6,000 with the terms that I remove the negative review here on the BBB and on trust index.com.  He also wants me to sign a non-disparagement agreement.  He is going to send me half ($3,000) now and the remaining ($3,000) after I remove the reviews.  I do not know how to remove the complaint so he will return the remaining $3,000.  Can someone please advise me.  I have already removed the review on trust index.com. Im am concerned about the non disparagement agreement as it only goes in his favor.  I would feel more comfortable signing it if it stated that I was agreeing to those terms only after the full amount of $6,000 is returned to me.  Once my money is fully returned, I would be satisfied and would have no problem signing his agreement.  I would like to be protected as well as he does.   Please advise.  Thank you!

  Customer response

  03/11/2024

   
  Complaint: 21291488
  
  I am rejecting this response because:  it is simply not true.  I have the proof through emails.  I also have the architect and ************ who are also witnesses to my complaint.

  Thr Owner ***** returned half of my money, but  will not return the remaining $3,000 unless I remove my review on Trust index.com (which I did) and sign a form stating that I will not leave bad reviews and I agree to go to arbitration if an agreement is not met.  It does not state anything about returning my money.  Ive messaged him several times about the wording in the form.  He has not responded.   I dont want to agree to his form as it only covers him.  I dont want to go to arbitration.  I should not have to go through all this just to get my money.  If I sign that form and he dont return my money, I cant do anything.  That is not right.  Im  not comfortable with that  nor should I have to do all that to get my money.  I fought with them for two months trying to get my money before writing the review.   All I want is my money back.  I should not be asked to sign a paper for the owner to do what is right.  Especially when it only covers him.  I gave him my word about taking the review down.  I did that and I also sent the BBB a message as well stating the agreement.   I was willing to sign his form after I get my money, but not before.  Its not right.  I have proof about everything I said in my review.  The whole thing is wrong.  I am not comfortable about signing that form before getting my money.  I want my remaining money refunded as it should be.  I dont want to take this to civil court but I will if I have to.

  
  Sincerely,
  
  ***********************

  Business response

  03/18/2024

  We are working to resolve this matter with the customer. Even though we have put countless hours into her project we are giving the customer a full refund. The customer was requesting more money back then what was put down. We showed proof of what we charged, and it was accepted by the customer the amount we are refunding to her. We consider the case resolved.

  Customer response

  03/19/2024

   
  Complaint: 21291488
  
  I am rejecting this response because:
  

  I am seeking legal counsel before signing his document he is requiring me to sign to get the rest of my money refunded.  I only sought out help from the BBB to get my money refunded because **** kept telling me the money was on the way to my account for 2 months, but no money was ever sent.   I am uncomfortable with signing his document which states he can seek legal action against me if I say anything bad about his company.  I should not have to go through all this to get my refund.  I am out a lot of money and time.  The only service he provided was a drawing of what I sent him that was changed up.  It wasnt even done right.  My bathroom sink was in my closet.  We dont put sinks in closets here in *****.  I had to buy drawing software and draw it myself to get it through to them what I wanted.  **** told me I didnt have to get an architect that they provided plans to the plumbers,etc.  They are NOT plans.  They are just a drawing of what I *****  I had to pay for an architect.  The architect needed information that they could not provide.  I just asked for my money back.  I feel like Im being manipulated here.  He asked me to take down my review on **********.com and I did.  Even though it was the truth.  Its a requirement to get my money back.   He is also asking me to close the claim with the BBB as resolved before getting my total refund.  Its not resolved until my money is fully returned.  That is why I started the complaint.   He was telling me it was coming but never sent it.  Yet he wants me to trust him now that if I sign his document which protects his company from slander and close this case that he will send me the money.  I dont want to sign it before getting my money back.  I told him I would sign it after he returned all my money, but he dont want to do that.  Im going to seek legal advice on his document.  He is correct about the amount he owes.  The amount was off $238.44 because the bank gave me the amount I transferred for the deposit ($6,000), not their actual debit.  The total amount is $5,761.56.  I sent him a photo copy of the debit.   I messaged him this morning that I was advised to seek legal advice before signing a document I dont want to sign and I should not have to sign just to get my refund.   If he would have sent the refund when **** said, neither of us would be here going through this.  I can provide the drawings, more emails, but I dont really see the point.  None of that matters now.  I just want the rest of money and this to be over. 

  
  Sincerely,
  
  ***********************

  Business response

  03/29/2024

  To follow up on this matter. We have fully refunded the client.

  Customer response

  04/02/2024

  This claim has been resolved/satisfied.  I have been fully refunded.  Thank you!  ***********************

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November 2023 ** Carports and Sheds was subcontracted by ** National Steel to build a shed for ** in **********. We have a written contract specifying the colors of the shed, but even still ** Carports and Sheds installed the wrong color metal for both the roof and siding. We have tried to contact them numerous times to get this issue resolved, but they refuse to take our calls.

  Customer response

  02/07/2024

  See attached

  Business response

  02/07/2024

  I have attached a copy of the contract we received for ******************* from ** National Steel. On 11/29/2023 our scheduler spoke to ******************* to confirm the order and color options. ******************* confirmed the Burnished Slate roof sides and end with white trim which is what we installed.

  Customer response

  02/07/2024

   I am rejecting this response because:  

  Good afternoon and thank you for your assistance. Our original contract specifies the colors we ordered. Once the order was received by NC Carports, she called and while confirming colors with my husband, he advised her the colors are whatever are on our contract. As you can see from the original contract with US Steel, there isnt even a color option of burnished slate and I certainly would not have chosen that color. Im thinking our only recourse at this point is to retain an attorney. 

   

  Thank you,

   

  *****************************

  
  
  
  

  Business response

  02/08/2024

  We have reviewed the conversations at the moment of scheduling. Verbal confirmation for the roof sides and ends being Burnished Slate and the trim being white was confirmed twice by *******************. ****************************** feels that we took all the steps to confirm and send out what was on the contract we received  and believe that this complaint should not be towards us.

  Business response

  02/08/2024

  US National Steel **************

  Business response

  02/09/2024

  We submitted the correct colors for the building and we confirmed the colors with the client on multiple occasions.  The factory called to confirm the order  and the colors. The factory confirmed colors with the client as Burnished slate and the client did not object.
  
  We have been in touch with the clients and we are still trying to come up with solutions for them. As of today 02/09/2024 we spoke with the client and we agreed to at the very least try to get them the galvalume roof exchanged with the factory. 

  We take grade pride in customer service and try to go above and beyond.

  We will continue to work hard on behalf of our clients when mistakes are made to resolve any problems as quickly as possible. 

  Customer response

  02/09/2024

  Good evening.

  Our complaint isnt and wasnt regarding ** Steel based out of *******. It was regarding one of their subcontractors out of *****, ** (** Carports). ** Steel has been helpful and is trying to resolve the issue we have with the other company. Not sure why this was forwarded to include them. 
  

  *****************************

  Customer response

  02/20/2024

  Good afternoon. When our shed was constructed in Georgia, the wrong color metal siding and roof was used. We werent up there at the time but as soon as we were able to get up there we recognized the mistake. Initially ** Steel seemed helpful and pinned the mistake on the contractor in **. Since it has been brought to our attention that despite what was listed in our written contract, ** Steel reportedly sent an invoice to ** with the wrong colors listed. Both companies co time to blame each other and we are here waiting with a shed that isnt the colors we ordered. We just want this resolved. 

  Business response

  02/21/2024

  Thank you for the opportunity to respond to your dispute. ** National steel always tries to go above and beyond for every customer. We are willing to help as much as we can to get the customer what they need. The issue we are facing is that you confirmed the colors that are currently on your building with the project manager. We also do not charge you the final balance unless you sign off on the building stating that you were happy with our service and confirm the building as a whole. As we mentioned before there was a conversation that the customer had in which they confirmed the colors with a representative of the install team and those colors were installed. We are still trying to get the roof exchanged to galvanized per a conversation and email from customer to try and make the customer as satisfied as possible.

  Customer response

  02/21/2024

   
  Complaint: 21258570
  
  I am rejecting this response because: we have a signed contract specifically identifying the colors for our shed. The color ******* from ** referred to was not even one of the choices on the contract we have from ** Steel. When I tried to clarify that the shed would be grey, she said yes at the end of the call.  We will just retain an attorney because this is unacceptable. 
  
  Sincerely,
  
  *******************************

  Customer response

  02/21/2024

  Good afternoon, 

  As far as final payment, we were not present when the shed was installed. We were advised by the company in ************** to overnight the balance of the payment to them. The only payment ever made to ** Steel was for the deposit. All other checks were written to the ************** company. 

  Business response

  02/26/2024

  We have communicated to ************** to help the customer with the color issue. There is a three step process to making sure that these type of issues do not happen. Step One: Fill out and sign the welcome kit, this is where you pick the color. Step Two: have the welcome call and confirm color verbally with project manager. ( this is where the break down happened), this is a crucial step as this entire issue could have been resolved. The project manager confirmed colors twice on the call and those colors were confirmed. Final Step: is to review the building after install and pay the final payment due. We try to work with all our clients to resolve any issues that come up with the project.

  Customer response

  02/26/2024

   
  Complaint: 21258570
  
  I am rejecting this response because:

  Good Afternoon  as I have explained, we filled out a written contract specifying the colors we were ordering for our shed  on the color selection chart, there was no color listed called burnished slate  when ******* from ** called, I had no idea what she was referring to when mentioning that color and at the end of the call tried to verify the color as being grey  as far as final payment, we were not in Georgia when the shed was constructed and sent payment sight unseen as they were demanding payment . As much as the company here in ******* is trying to pin this s**** up on me, it instead seems that they provided their subcontractor with incorrect information rather than what was listed on our written contract.  I didnt hire or sign any contracts with the subcontractor  

  
  Sincerely,
  
  *******************************

  Business response

  03/05/2024

  We are sorry the customer is having issues with the color of their building. We have checks and balances to avoid color issues on the building. We have the customer sign a welcome kit to select the color of their building. Our project manager will then give them a call to go over the building dimensions and colors of their building. If the colors are confirmed, then we will move to production of their building. Once the building is erected the customer then will check the building itself and sign off on the work that is done. After the installation was completed, we did get confirmation of build from the customer stating they were happy with the work that has been done and the colors of the building. We are working on a resolution for the customer to satisfy the issue they are facing.
  

  Customer response

  03/05/2024

   
  Complaint: 21258570
  
  I am rejecting this response because:

   

  Good afternoon Brea. The company has not made any attempts to contact us or resolve the issue at hand. We have a signed contract specifying the colors chosen for our building. Their checks and balances beyond that are seriously lacking and show an ongoing miscommunication between the salesperson (***********) and the subcontractor THEY hired to install our shed. As mentioned before, *********** was well aware that we would not be onsite when the shed was constructed.  Several discussions were had in which the color and dimensions of the shed were confirmed. This is all shady business on their part and they know they hold liability in this whole issue. Appreciate your help and its regrettable that this company is refusing to right their wrong. The attached invoice was submitted to the company in ** by US National Steel. As you can see, it is dated August but our colors were not chosen until November. Although they refuse to accept ANY responsibility, we absolutely intend to pursue this further. Companies like this one give all a bad name. 
  
  Sincerely,
  
  *******************************

  Business response

  03/14/2024

  As I mentioned before we have checks and balances to make sure the proper color and dimensions are on the building before we come out to install. The customer is aware they approved the wrong colors for the project. The customer texted our sales consultant " I understand that it is on us at this point, as ******* approved the color with them not knowing any better." We have documentation of this to provide if needed to back up what we have stated.

  Customer response

  03/15/2024

   
  Complaint: 21258570
  
  I am rejecting this response because:

  This Company knows the s**** up ultimately was on them.  Im not going to let a ****** dollar shed ruin my life and will find a reputable company to correct this error.  I can only imagine we arent the only customers that have had issues with this shady business so things will work out in the end.

  
  Sincerely,
  
  ******************************* (***********************)

  Business response

  03/27/2024

  We are willing to work with the customer to answer any questions or concerns they may have. We have installed the building with the dimensions and colors they have confirmed.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern, we purchased a 40' x 52' building from U.S. National Steel. We have receipts and will provide them when needed. It has been a nightmare from the start. The reason we went with them is because they knew that we were close to going with a competitor and so they verbally told us a very good story. For example, they said that they had 23 manufacturing plants across the country and knew concrete contractors who would aggressively bid on our job potentially saving us thousands of dollars. That turned out to not be true. After weeks of being told that they were taking in and weeding out bids on what contractor would be doing our pad, a contractor showed up on site, was there for 5 minutes and said that not only was he not interested in doing the job but that he had never heard of the company until the day before. I ended up finding my own contractor to do the job.The dimensions for the pad was provided to us by them, (attached is a screenshot of the text message). We were told 41 X 53; which is what the contractor framed the footers and pad for. We paid said contractor over ****** dollars to do the job. Come to find out the dimensions were too big, now we have a 6 inch concrete gap the entire perimeter of our building and every time it rains, you can imagine what happens, water seeps under our base plate since it has no where else to go. We informed them of the situation, they asked us who provided us those dimensions, i forwarded the screenshot stating that it was them, and they have ignored us for a month now refusing to own up to the responsibility and will not return our phone calls. Nor have they provided us with a good resolution to solving this problem.Another issue is that we ordered a 6 on 12 pitch for the meaning of having a **** sf 2nd story, which we were tolt the potential to that was there. Upon the arrival of our building, there was no attic trusses thus losing the additional sf. We have multiple grievances. Please help us. Thanks

  Business response

  01/25/2024

  Dear ****,
  We sincerely apologize for the challenges you have faced with your building purchase from U.S. National Steel. We understand the importance of resolving your concerns promptly, and we appreciate your patience as we respond to the issues raised in your complaint.

  
  To address the discrepancies regarding the concrete pad dimensions, we have reviewed the provided screenshot of the text message indicating the dimensions as 41 X 53. There is no error in making the building 1 foot wider and 1 foot longer, what we believe is that your concrete guy didn't do the 1/4-inch slope away from the building so you would be experiencing the issue of water seepage.

  
  In addition to the concrete pad issue, we told you that we will find you concrete personnel that we have worked with and also in your area. To quote the concrete guy that we did send to you he said "************** is trying to tell me how to do my job, and I would not do his concrete even if he paid me twice as much" and the concrete guy walked away from the job.

  
  Regarding the 6 on 12 pitch and the absence of attic trusses, we deeply regret any confusion, I do not believe that we spoke about a second floor at all, or about the buildings capacity to accommodate that second floor, there is no way possible even with a 6:12 pitch that you could get a second floor, you would have needed at least 16 feet at the eve. This was mentioned to you, and you didn't want to pay more money for the building.
  We currently have more than 23 manufacturing points across the US. We have increased that number to more than 35 manufacturers across the US.

  
  As for pricing vs any competitor we gave you a more competitive price to earn your business. We also went ahead and gave you free of charge upgrades from 14 Gauge to 12 Gauge. We gave you an upgrade from a 29 gauge panel to 26 gauge. We also did all the framing and cut out for the building at no additional cost. As for the price on the order we went above and beyond to make sure that you didn't pay anything for extra items that were not originally included.

  
  We take your concerns seriously and assure you that our team is actively working on addressing each grievance raised in your complaint.
  Please be assured that your satisfaction is our top priority, and we are committed to ensuring that your experience with U.S. National Steel is positive.
  As I mentioned we have gone above and beyond for you and you're building.

  
  Thank you for bringing these matters to our attention, and we appreciate the opportunity to respond to your complaint.
  
  
  

  
  

  Customer response

  01/29/2024

   
  Complaint: 21185970
  
  I am rejecting this response because: Well first of all, you're saying that my concrete guy didn't do something that you feel that he should have. I would simply state that he did exactly what you all forwarded. On the drawing that you provided, please indicate exactly where it says to allow for 1/4 inch slope away. There is zero indication of any slope according to the drawing your company provided. The drawings provided shows the anchors on the edge of the pad/footer. I have you telling me one thing in our conversations and in writing about the project and a drawing thats telling another story. I should have seen the red flags then instead of trusting your expertise on such a huge project for my family and I.
   On the 15th of Sept, ************** states that **** is receiving quotes for the concrete pad in which I never received any documentation of. I was led on to believe that you guys had concrete guys that would bid the job quickly. The one guy who did show up said he had never heard of you guys before. If I was a betting man you did a quick ****** search and called him at random. This guy stated that he wasnt interested in the job, I ****** had enough time to tell him the pad dimensions. All this is a far cry from how you have people and contractors that would be bidding on the job aggressively as you all promised.
   I have 60k wrapped up in a shell of a building that is/was supposed to be our home. I currently cant even move forward with my project until these water issues are resolved. All of this over something as simple as pad dimensions. Whether it was miscommunication on your part or not, I feel my ignorance on the whole thing was taken advantage of. I have screenshots of our conversations to back up any claims of me being misled. Do you have any proof of your claims?
  You asked me to get a quote to grind the concrete down, my guy is working on it.
   We was set on having an open concept when we started our project planning. I have photos of what was sent to us that would reflect the building/home we were to get. However, you did tell me the price of that building and I was under the impression that the cost came from the size of 40x60. I was not informed that the 40x52 building I was getting could not be an open concept. I have attached photos that you sent me and said could be achieved with 14ga, which also appears to have second floor/loft. I was later informed after the fact from NC Carports that in order to achieve the open concept, I would of needed cold forged steel. I am getting so many different excuses and responses from so many people in the same industry. Isnt there an industry standard? We put all of our trust in you all and it has been nothing short of a nightmare. Both my wife and I asked for a refund when we found out we was to get a 14 ga building and you refused and said it was none refundable. 
  One last thing, I called NC Carports anonymously and asked about a potential 40 x 52 building pad size. Totally different. You claim to have all of these manufacturing sites, but you are nothing more than a middle man and a slick salesman. I would have been way better off just going directly to the manufacturer and eliminating your services all together. If I had known that you all didn't manufacture anything and sold my project to the lowest bidder, I NEVER would have given you my business.
  
  Sincerely,
  
  *******************

  Business response

  02/02/2024

  I am rejecting this response because: Well first of all, you're saying that my concrete guy didn't do something that you feel that he should have. I would simply state that he did exactly what you all forwarded. On the drawing that you provided, please indicate exactly where it says to allow for 1/4 inch slope away. There is zero indication of any slope according to the drawing your company provided. The drawings provided shows the anchors on the edge of the pad/footer. I have you telling me one thing in our conversations and in writing about the project and a drawing thats telling another story. I should have seen the red flags then instead of trusting your expertise on such a huge project for my family and I.
  
  
  1. We do not give instruction on the concrete pad; we simply pass on the information from the manufacturer to the customer. This is a recommended concrete pad, and you did speak to **** about the pad and the manufacturer recommendation on 1 foot larger and 1 foot wider with a 1/4 slope away from the building. You are having an issue with a part of your project where we only give you recommendations and we do not touch any part of that process. 
  
   On the 15th of Sept, ************** states that **** is receiving quotes for the concrete pad in which I never received any documentation of. I was led on to believe that you guys had concrete guys that would bid the job quickly. The one guy who did show up said he had never heard of you guys before. If I was a betting man you did a quick ****** search and called him at random. This guy stated that he wasnt interested in the job, I ****** had enough time to tell him the pad dimensions. All this is a far cry from how you have people and contractors that would be bidding on the job aggressively as you all promised.
   I have 60k wrapped up in a shell of a building that is/was supposed to be our home. I currently cant even move forward with my project until these water issues are resolved. All of this over something as simple as pad dimensions. Whether it was miscommunication on your part or not, I feel my ignorance on the whole thing was taken advantage of. I have screenshots of our conversations to back up any claims of me being misled. Do you have any proof of your claims?
  You asked me to get a quote to grind the concrete down, my guy is working on it.
  
  
  2. We have a contractor network that we use, if you are in an area where the contractors that we have in our network do not service you, we reach out to contractors in your area and ask to quote a job that is already in production. This makes the contractors more aggressive in pricing as we tell them they are one of a few that we reach out to on your behalf. This is a free service and by no means, demonstrates that we have failed you in our service to you. We mentioned that to you clearly from the start. 
  
   We was set on having an open concept when we started our project planning. I have photos of what was sent to us that would reflect the building/home we were to get. However, you did tell me the price of that building and I was under the impression that the cost came from the size of 40x60. I was not informed that the 40x52 building I was getting could not be an open concept. I have attached photos that you sent me and said could be achieved with 14ga, which also appears to have second floor/loft. I was later informed after the fact from NC Carports that in order to achieve the open concept, I would of needed cold forged steel. I am getting so many different excuses and responses from so many people in the same industry. Isnt there an industry standard? We put all of our trust in you all and it has been nothing short of a nightmare. Both my wife and I asked for a refund when we found out we was to get a 14 ga building and you refused and said it was none refundable. 
  
  
  3. Many changes were made to your building before the final approval from you. As a matter of fact, this building is not 14 Gauge as we gave you an upgrade to 12 Gauge free of charge including adding windows and other openings that we also gave you free of charge. The Paperwork that you signed said 40X52X10 with a 6:12 pitch and **** clearly told you that is not high enough for a second story, he also gave you an option to run the building in Galvanized Cold Form Steel and he told you that did not include erection of the building and you decided not to do that because of costs. We have gone above and beyond to make your build to your needs within your budget. Matter of fact all these issues should be getting handled through the manufacturer as we are a manufacturers rep. 
  
  One last thing, I called NC Carports anonymously and asked about a potential 40 x 52 building pad size. Totally different. You claim to have all of these manufacturing sites, but you are nothing more than a middle man and a slick salesman. I would have been way better off just going directly to the manufacturer and eliminating your services all together. If I had known that you all didn't manufacture anything and sold my project to the lowest bidder, I NEVER would have given you my business.
  
  
  4. We actually work with the top 5 manufacturers in the industry, and we are not a broker or a middleman, we are a manufacturer's representative. You are getting the same price with us as you would with any of our partners.

  Sincerely, 

  US National Steel

  Customer response

  02/08/2024

  To Whom It May ******** I am writing today just to see where we stand or what the next steps are. The discrepancy lies with the foundation primarily. Attached is the foundation specs from the actual manufacturer. We just received these yesterday. The company that we are in disputes with is a 3rd party sales rep who is claiming that the drawing that was presented to us to use for our foundation came directly from the manufacturer. Which clearly it did not. We are looking for restitution and a resolution to fix this issue so that we can move forward with our house build. We aren't even sure if what we poured our foundation based off of will pass our county codes considering it isn't the correct ones. 

  U.S. National Steel, aka ** National Structures, aka ** National Buildings, is trying to sidestep any responsibility even though they are the ones who provided all of the information directly to us. We were unaware that our building was coming from a different manufacturer as they claim to be a manufacturer themselves so we assumed we were getting direct knowledge from the source. We didn't find out that our project had been sold or was coming from a different manufacturer until way late in the game, like a week before it was constructed. 

  I'm just looking for a little advice as our home cannot be built until this is resolved. Thanks for your time. ****

  Customer response

  02/09/2024

  To Whom It May ******** I am writing today just to see where we stand or what the next steps are. The discrepancy lies with the foundation primarily. Attached is the foundation specs from the actual manufacturer. We just received these yesterday. The company that we are in disputes with is a 3rd party sales rep who is claiming that the drawing that was presented to us to use for our foundation came directly from the manufacturer. Which clearly it did not. We are looking for restitution and a resolution to fix this issue so that we can move forward with our house build. We aren't even sure if what we poured our foundation based off of will pass our county codes considering it isn't the correct ones. 

  U.S. National Steel, aka ** National Structures, aka ** National Buildings, is trying to sidestep any responsibility even though they are the ones who provided all of the information directly to us. We were unaware that our building was coming from a different manufacturer as they claim to be a manufacturer themselves so we assumed we were getting direct knowledge from the source. We didn't find out that our project had been sold or was coming from a different manufacturer until way late in the game, like a week before it was constructed. 

  I'm just looking for a little advice as our home cannot be built until this is resolved. Thanks for your time. ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩