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Complaint Details
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Initial Complaint
03/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Cement work was contracted for the walkway to my house. Work completed about 4 weeks ago. Cracks and crumbling have occured. Attempts to contact to resolve issue involved leaving recorded messages; talking to the secretary to leave a message for my concerns to the CEO ****** ********) for resolution; have left numerous phone messages to return call my calls. CEO Tyler Matthews' mobile phone has a constant "mail box is full" recording and no messages can be left with him. Messages left at the main office number have not been responded too either. Business can identify me as soon as I call, because my phone number tells them who I am. Attempts to contact have been ongoing for three weeks. My request is that the cement area that is cracking be redone from scratch so the work will be done correctly and that this will not happen again to myself and other future clients they may have. Total contract cost for this problem and other repairs to home came to $31,367.00Business response
03/08/2022
We already reached out to the client and have scheduled the repair.Business response
05/16/2022
Good mornin* ********* the company got sick Covid and we were all out of the office for about 2 weeks and that threw us way behind schedule. We will be resolving ************* cement issue by the end of this Month, May 2022.Customer response
05/25/2022
***** ****** ******** ****************** ***** ********** *** *** **** ***** ** *** ******** ******** ************************ ******** *** *** ********* ********
*********
The company has not been in contact with me and the issue remains still unresolved.
****** **** **** ** ****** ****** ******** *******
**** ****** ***** ********** ** ***** ************ ***
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Contact Information
2500 Allen Rd
Tallahassee, FL 32312-2604
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.