ComplaintsforAll About Moving, Inc.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted All About Moving Co to assist with moving on ********** from **** ****** ***** ***** ************ ** *****1 to current address **** ******* ***** **** ** ****** I asked if had insurance and ***** ********* told me that had insurance to cover moving of property. I paid $****** on 1*********. Later I found some furniture was damaged. I sent a test to ***** ********* number (**** *** * **** on 1********* and ********** requesting ***** ********* to contact me, with no response back. I also sent an email on 1********* stating the following: We used your services earlier this year to move in the house at **** ******* ***** **e, Tallahassee, ** ****** I have been sending texts requesting you contact me back, but unfortunately, I heard back from. I just left a voicemail requesting you to call me back as well. At your earliest convenience please contact me. Still no response. All About Moving has not attempted to resolve the problem due that have not returned any attempts of communication. I would like a refund or repair of damaged items. I have attached photos of some of the damaged items.

  Business response

  02/21/2024

  I was there during that move. And none of the furniture was damaged during the move. If that was made aware to my attention the day of the move, we would’ve fixed it right away. Unfortunately the customer texted me in December and I have no idea who that person was. They just wanted me to call them. I do not respond to text messages on my business phone due to spam mail and they never called me regarding any damages. I do have insurance, but if they saw the damages, why did they wait a month to contact me unfortunately, our insurance doesn’t cover anything after a month. Those pieces of furniture were wrapped safely and secured in the truck. We always wrap the furniture in thick moving blankets unless the customer tells us not to because they don’t want us to spend too much time wrapping furniture, because they do pay by the hour. I always tell the customer if they don’t want us to wrap the furniture and anything is damage is not our responsibility but we did wrap that furniture and if that damage was there before we touched, it is not our fault. None of the furniture fell out of the truck, and it didn’t drop on the floor. We were very careful with the furniture. We wrapped all the furniture up, took it to where it was supposed to be placed took the wrapping off so the customer should’ve seen that damage. I would’ve seen that damage and I would’ve told the customer but that damage was not there when we moved the furniture, nor was it there after. If that damage was there, the customer should’ve told us right away not waited a month, so after a month of that furniture being there it is not our responsibility because anything could happen within that month. Unfortunately the customer didn’t contact us regarding any damages and they waited to long to file any type of claim. Like I stated they waited a month and I was not contacted regarding any damages. No pictures were sent to me or any emails, calls or texts stating that anything was damaged. No refund will be issued unfortunately because there is no proof that we damaged the furniture. Customer complained a month later anything could’ve happened other people could’ve damaged it and we are being blamed for it. I sure the customer would’ve noticed that damage the same day we moved it and would’ve said something to me about it or if I noticed anything that we caused, I would’ve told the customer I would have sent the furniture to get fixed but unfortunately the customer did not tell us anything nor did I see any damage during the time we handled the furniture. 

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