ComplaintsforUpgram
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 2nd I got an email on my business email for my small business. It was from someone named ***** from Widengram, and they told me they wanted to help me grow my instagram account, soapsbyashleerose. I ignored it, I figured it was a scam. But then I got another email from them and also was contacted by a social media manager named ********* via messages on Instagram. I was told it was a free week trial and I could cancel anytime. So i figure why not? I joined them but then I realized they would charge me $99 after. More than they said. So I emailed ***** to please cancel it but I never got a reply. I messaged ********* after to cancel but then a guy named ******** emailed me back from Upgram saying that he would extend the free trial and I'd get results within 72 hours. 72 hours pass, and nothing so I email again saying I wanted to cancel. They wouldn't do it. they'd just convince me to stay with them cause their servers didn't work the last time. There's another guy named ****** who was my "account manager" I also emailed him to cancel but would just forward it to ******* to do it. Took a little over 2 weeks to get it canceled. They said they deleted my account but it was still there, I checked my paypal auto pay, and I was about to be charged $99 so I was able to cancel the payment on my own. To spread awareness, I posted my experience on my ******* and tik tok. On tik tok I got a bunch of comments saying they got scammed $99 and can't cancel it. They don't know what to do. Now ************ from upgram has contacted me July 9, telling me they will take legal action because I was lying about them and said things that weren't true when I have included screen shots in my videos. And I still have emails and messages saved. Their trustpilot, now deleted, had many negative reviews like my experience. Also they're actually located in ******* while search their domain on this site ***************************, then searched the address its tied to a lot of scams.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.