Business ProfileforVeranda at Westchase

In January 2023, my adult daughter moved in to an apartment at Veranda at Westchase. My wife and I helped her move and we all witnessed cockroaches everywhere in the apartment. Despite having no where else to live in ***** and a full cargo trailer, she couldn't move it. We booked a nearby hotel for the first few nights, then arranged for her to stay at our house 2 hours away. Supposedly, the notice to the landlord and request for pest control resolved the problem, so she moved in a month later. For the next several months she endured cockroaches EVERYWHERE for several months. It affected her ability to buy, cook, and store food. It affected her physical and mental health. It affected her ability to work. She contacted the landlord's onsite manager numerous times, which they responded to with empty promises and little action. Through February to June, she had no choice but to endure it. By mid-June, we all gave up and moved her belongings out in hopes of resolving the lack of "pest control" issue in a manner that couldn't blame her. We put in more requests for pest control. When she returned several weeks later, there were still cockroaches EVERYWHERE- even in an empty apartment. By July, she was so distressed that she moved out permanently. If the apartment management would have gone into the property, they would have seen that it was empty. By July 24th, she turned in the keys, because it was clear she could never move back in. Afterwards, the management sent a letter stating that they would not take control of the apartment for their own benefit, which is to say they won't try to re-rent it and they want to charge her $2,666 for two months rent, because she was forced to vacate. The lease is clear about their responsibilities, which they failed to abide by. We simply want them to go away and stop threatening to make her pay the $2,666 for a cockroach infested apartment, which she could not live it.