ComplaintsforRodgon LLC
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business was to provide artificial grass, as per the diagram, he ***** in 1 piece with 1 small area to be seamed by the gate. As time has been progressing since June 6th 2022 I have noticed that there are multiple areas that he seamed together. The seams were not obvious at first but after several weeks they became totally obvious. The artificial grass that he had patched together were coming apart as well as the grass going in in opposite directions. I started a dialogue with him via text approx. 3 weeks after the installation for him to come an address this issue since multiple pieces of artificial grass was not what I contracted for. He kept assuring me he was going to come and take care of it. I texted him on 7/15, 7/16, 7/20, 7/21, 7/22, 7/23, 8/8, 8/15, 8/16, 8/17 and 8/18. He kept assuring me he would be coming over after each text. Pictures were provided to him as well as the diagram of the proposed job. He did come on 8/18 and told me my warranty had run out and he would do nothing to remedy his mess. I did forward him the diagram of his proposed job and he again he reiterated he would not fix it. He had also declined to provide me with the warranty papers {supposedly 15 yrs}. for the grass.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.