ComplaintsforDrive No Florida

• Initial Complaint

  09/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We purchased a driving ****** package from this company after they had advertised that they cover our area. They never had any drivers and said that they would refund us. They never refunded us and said that we have to go through our bank. The bank said that they are trying to scam us.

  Business response

  09/16/2024

  This is very inaccurate and shows the shallowness of what customers believe happens when it comes to business.

  first And foremost this is a free market and she decided freely to give her money away prior to due diligence

   

  Review full terms and conditions and remove this complaint immediately. Best regards and thank you as this falls under category of defamation of character and she was a client of DRIVE NOW FLORIDA LLC. Wedo not have any record of her purchase with DRIVEx **** furthermore

   

  WE DO NOT REFUND ANYONE. 

  Locate another ********************** who does and you will see this to be no surprise.

   

  _______
  I am writing today not only to share our story but to shed light on the incredible difficulties DRIVEx **** and my family have faced in our quest to build something positive and meaningful, despite overwhelming adversity.
  DRIVEx ****, a fast-growing startup offering driving education services, has emerged as a lifeline to over ****** students across Florida and other states. What began as a small venture with a dream of using technology to improve driver training has become a beacon for young people and communities looking to develop critical driving skills. Despite this, the journey has been one of countless challenges, making us question how much hardship one companyand one familycan endure.
  Our approval for an *** loan initially provided a glimmer of hope that we were finally being recognized for our efforts and that we could continue to grow and serve our students. But this moment of light was quickly followed by even greater obstacles.
  
  
  
  
  
  
  Facing Relentless Hardships
  It seems as though every time weve taken a step forward, weve been pushed two steps back. Our business, though impactful, has been hit with repeated, seemingly insurmountable challenges:
  Economic Injury: Over the past few months, we have suffered significant economic losses due to operational disruptions, leaving our more than 40 instructors without pay for weeks. Despite having a solid business model and client base, the economic blow hit us hard, forcing us to scramble for working capital and to make decisions no business owner should have to face.
  Personal Financial Strain: Personally, the journey has been brutal. My fiance, a successful attorney, has sustained $150,000 in losses trying to keep our business afloat. As CEO, *** faced my own setbacks. My vehicle, a Tesla Model 3, was repossessed due to the inability to meet payments after prioritizing the business over personal expenditures. I even had to move back in with my parents after missing rent payments on our residence. Despite these hardships, *** kept pushing forward, believing in DRIVExs mission.
  Unseen Forces: It often feels as though an outside force is working against us, no matter how much good we try to put into the world. We are constantly met with new obstacles, as though our progress is being actively resisted. Even after receiving *** approval and finally seeing some financial relief, the roadblocks keep coming.
  
  
  
  
  
  
  Our Commitment to Resilience
  The worst part of this situation is not the personal loss but the fact that over 40 familiesour contractors and their loved onesare now at risk due to this series of setbacks. These arent just numbers; theyre lives, hardworking people who have stood by us, shared our vision, and helped us grow DRIVEx into what it is today. Each disruption, each setback, chips away at their livelihood and security.
  Yet, through all of this, we remain committed to our mission. DRIVEx has never wavered from our purpose of making driving education accessible, safe, and effective for everyone, regardless of the obstacles we face. Every student weve helped has been a testament to our determination and belief in what we do.
  
  
  
  
  
  
  A Cry for Understanding and Support
  Our story isnt just about business; its about resilience, hope, and pushing forward in the face of what feels like constant adversity. Weve experienced financial strain, emotional hardships, and setbacks that would make any company falter. But instead of giving up, weve doubled down on our commitment to continue creating positive change.
  All we ask is for those in positions of influence to recognize that the hardships weve endured have not been due to negligence or mismanagement. Weve done everything right, followed every guideline, and continue to work in good faith to build a brighter futurenot just for us, but for our instructors, their families, and the communities we serve.
  We simply ask for the support that will allow us to overcome these challenges and continue on this path
  
  

  
  
  Terms and Conditions
  
  
   1. **Introduction
  
  
  Welcome to DRIVEx **** (Company, we, us, or our). These Terms and Conditions (Terms) govern your access to and use of our services, including our website, mobile application, and any other related services (collectively, the Services). By accessing or using the Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
  
  
  2. User Eligibility
  
  
  You must be at least 18 years of age and fully able to enter into legally binding contracts to use our Services. By accessing the Services, you represent and warrant that you meet these requirements.
  
  
   3. Account Registration and Security
  
  
  To use certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and agree not to disclose it to any third party. You are responsible for all activities that occur under your account.
  
  
  4. Service Use and Restrictions
  
  
   4.1 License and Ownership
  We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services for personal, non-commercial use. All rights, title, and interest in and to the Services, including all intellectual property rights, are owned by the Company or its licensors.
  
  
   4.2 Prohibited Conduct
  You agree not to use the Services for any illegal or unauthorized purpose. You further agree not to engage in, facilitate, or encourage any activities that violate these Terms, including but not limited to:
  
  
  - Fraud or Deception: Engaging in deceptive practices or any form of fraud.
  - Violation of Laws: Using the Services in violation of any applicable local, state, national, or international law.
  - Infringement: Infringing upon the intellectual property rights of the Company or any third party.
  
  
  5. Driver and Vehicle Requirements
  
  
  All driving instructors and vehicles used in connection with our Services must meet the specific requirements outlined in our [Driver Guidelines]. This includes maintaining proper licensing, insurance, and compliance with all local regulations. Failure to adhere to these requirements may result in account suspension or termination.
  
  
   6. Payment Terms
  
  
  6.1 Pricing
  Prices for our Services are displayed at the time of booking and are subject to change. You agree to pay all charges incurred in connection with your use of the Services, including applicable taxes and fees.
  
  
  6.2 Payment Methods
  We accept various forms of payment, including credit cards and third-party payment processors. You authorize us to charge your chosen payment method for any fees incurred in connection with the Services.
  
  
   7. Liability and *************************************************************** may be subject to interruptions or delays due to maintenance, upgrades, or other factors. We do not guarantee the continuous availability of the Services and will not be liable for any interruptions.
  
  
  7.2 ***************************** are provided "as is" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  
  
   8. Limitation of Liability
  
  
  To the maximum extent permitted by law, DRIVEx **** shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Services; or (d) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our Services by any third party.
  
  
  9. Dispute Resolution and Arbitration
  
  
  Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the ********************************. You waive your right to participate in any class action lawsuits or class-wide arbitrations.
  
  
  10. ************************* reserve the right to terminate or suspend your access to the Services at any time, without notice and for any reason, including but not limited to your violation of these Terms.
  
  
  ### **. **Modifications to the Terms**
  
  
  We may update these Terms from time to time at our sole discretion. We will notify you of any material changes by posting the updated Terms on our website or through other communication methods. Your continued use of the Services following such changes constitutes your acceptance of the revised Terms.
  
  
  12. Miscellaneous
  
  
  These Terms constitute the entire agreement between you and DRIVEx **** regarding the use of our Services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
  
  
  13. Contact Information
  
  
  For any questions about these Terms, please contact us at *********************************************************.
  
  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩