2 Customer Reviews
Review from Matthew S
1 star04/23/2024
This company is a waste of time.They came to my home and improperly installed the fence with half the concrete and then did nothing to help me. Each post is supposed to get a bag of concrete and the did not do that. I have photos to prove it and it was complete my ignored by ***** and the fencing company. This is the only company in the area that Lowes works with. I will not shop at lowes for anything in the future. DO NOT USE LOWES OR THIS COMPANY!!!
Florida State Fence Response
04/24/2024
This job was installed on Jan 13th of 2023. We went back to make gate adjustments on April 7th of 2023 at the customers request. We then again went back at the request of the customer on April ********* or 15th months after original install. We sent ************** out to review the job and have determined that this job was installed properly and in accordance with our installation practices. The customer claims that we did not use an appropriate amount of concrete on the post. ************** offered to dig a post up to verify but was refused by the customer because he claims it would be a "waste of time" Id be more than happy to upload the photos of this customers job so you can see that the job is not only done correctly but looks fantastic. We are sorry that the customer is upset but we will stand behind this install as we are confident it was done correctly.Review from Martin F
1 star01/21/2024
The fence caps kept blowing off. I called, 1st time no one showed, 2nd time only glued 3 caps and left 3 caps and half used tube of glue at my door. Third time someone finally showed after calling lowes from whom I bought the fence. Over many weeks and each time had to go through the story of their poor install as if they didn't know what the problem was. Also, fence guy I spoke to kept calling me "boss" and I had to tell him to stop. Who does that? I will never use this company again nor with Lowe's if they still partner with them
Florida State Fence Response
01/22/2024
******
Our follow up call on 2/14/2023 with you stated that you were happy after install ** SAID "THE INSTALL WENT VERY WELL AND THE **** WAS KNOWLEDGEABLE". I'm sorry that you had some caps blow off but I believe we left you some extra caps and some extra glue just in case you needed any additional replacements. I see we have been back to your home on June 2023 for a follow up visit. Once again sorry that you are so upset over the caps. Feel free to reach out if you need any additional service.
Best Wishes
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