ComplaintsforLauren Alexandra Beauty LLC
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a professional hairstylist who placed an order for hair extensions for a client of mine on June 2, 2023. The order never got shipped so I reached out to the company to resolve the issue. The company did not respond to email or phone calls so I filed a claim with my bank a over a month later to have the funds frozen since I never received the extensions. The company finally reached out to me via email stating they noticed the claim and would send the hair if I dropped the claim.I then called my bank to lift the claim and sent a confirmation letter from my bank to Lauren Alexandra (per there request) and I was told they would send out my order. I still haven't received the extensions and have made every effort to contact the owner of the company. The company kept the funds and never shipped out the extensions for my client.I am looking to get this resolved through a full refund of $744.44 Thank you,*************************(*******)Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In October 2021 I paid $999 for an educational hair extension class. I was lead to believe for months that the class dates would eventually be realeased soon which is why this has been going on for over a year. It has been been 15 months the class is not happening, has never happened and i need a refund. I have messages from ******************************* acknowledging that the class did not happen and i should be have no revievef a refund but i did not. Since then ive been ignored. She rebranded herself due to many scam reviews on her lash program but this is the same person.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.