We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Ideal Image has 151 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileIdeal Image

            Medical Spa
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 N Dale Mabry Hwy STE 100A

            Tampa, FL 33609-2764

            Get Directions
            Visit Website

            Customer Reviews

            1.51/5

            Average of 713 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,251 complaints closed in last 3 years

            249 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Ideal Image Development, Inc is headquartered in Tampa, Florida. The company maintains laser hair removal facilities throughout the United States and Canada. Accordingly, this BBB Business Profile and rating includes information from all of its corporately owned locations.

            Business Details

            This is a multi-location business.

            Find a Location

            Ideal Image has 151 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 N Dale Mabry Hwy STE 100A, Tampa, FL 33609-2764
              BBB File Opened:
              3/10/2003
              Years in Business:
              23
              Business Started:
              5/9/2001
              Date of New Ownership:
              8/4/2007
              Business Incorporated:
              5/9/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of CE10016825 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 11/30/2024.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              https://www.myfloridalicense.com/dbpr/

              BBB records show a license number of CE10016451 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 11/30/2024.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              https://www.myfloridalicense.com/dbpr/

              BBB records show a license number of EP1002 for this business, issued by Florida Department of Health

              These agencies may include:

              Florida Department of Health

              4052 Bald Cypress Way

              Tallahassee FL 32399

              (850) 488-0595

              Type of Entity:
              Corporation
              Alternate Business Name
              • Ideal Image Laser Hair Removal
              • Ideal Image Development, Inc.
              • Ideal Image Group Inc.
              Business Management
              • Ms. Deborah Ellinger, CEO
              • Ms. Paula Hernandez
              • Mr. Adam Greenberg, CFO
              • Mr. David Prokupek, CEO
              • Mr. Marc Maglicano, Director
              • Mr. Kevin Eyerman, Accounting Manager
              • Ms. Nicole Strothman, General Counsel
              Contact Information

              Principal

              • Ms. Deborah Ellinger, CEO

              Customer Contact

              • Mr. Rob Lazar, Vice President
              • Ms. Deborah Ellinger, CEO
              • Mr. Eric Higdon, Vice President of Sales
              • Dr. Deanne Mraz Robinson MD, Chief Medical Officer
              • Mr. Adam Greenberg, CFO
              • Mr. David Prokupek, CEO
              • Mr. Marc Maglicano, Director
              • Mr. Kevin Eyerman, Accounting Manager
              • Ms. Nicole Strothman, General Counsel
              Additional Contact Information

              Fax Numbers

              • (813) 639-0276
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: What to know before visiting a med spa

              Customer Complaints

              2,251 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I had an appointment scheduled for November 6, 2024. I received a call the day before appoint to cancel the appointment. I have been having problems getting appointments in a timely manner at this business. I had to wait of 45 days for this appointment and to receive a call and cancel it was very disappointing. I started the treatments there because I was diagnosed with fatty liver. I was told I needed to get fat off as soon as possible. I was told by the agency representative that I only needed 16 treatments and I should be done by December. I am one month from December and I have had 3 appointments canceled by this business. One appointment I came in got undress and was told they could not treat me without a doctor's release. I did not understand that considering I came there for the fatty liver diagnosis. I asked to ****** this contract because of poor service and the company not living up to what was promised to me. I also asked to speak with a supervisor and was told my concern would be sent to the supervisor. I contacted corporate and they stated I could get the contract extended and they would provide the services for what was missed. I advised, I wanted to cancel this contract for breach of contract. They sent the contract and there is nothing in there about non-performance of service or unhappy customers with performance of ********************. They also changed who the original contract owner was also. I started with one company and it changed to someone else. That company would not move my payment date to the 15th from the 11 after escalating that to management as well.
              Read More
              Read 2250 More Complaints

              Customer Reviews

              713 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kierra H

              11/18/2024

              I no longer wish to work with Ideal Image. I am not able to cancel. Thats ridiculous to offer me credit for a company, I decided not to use. I called and was told I had three days to cancel from my contracted date. I was not told this at all. I will try to dispute with my loan company.

              Ideal Image Response

              11/19/2024

              Thank you for your review. We will have someone contact you to address your concerns. Please allow 3-5 business days to receive a call
              Read 712 More Customer Reviews

              Local BBB

              BBB of West Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.