ComplaintsforDivine Origins, LLC
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Complaint Details
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Initial Complaint
11/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 11-4-24, a charge of $67.00 was made by Divine Origins LLC, for some "Healing " product. I later felt it was a **** and I looked this company up and sure enough it is a SCAM! I wish to cancel my order immediately, I do not want anything to do with these people who prey on the old and the ill .Business response
11/05/2024
My name is ******, and I am the ************* Manager. After reading Mr. ****** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent Mr. ****** a detailed email explaining all charges and the refund returned to his card. If Mr. ****** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************************************************************
Customer Service Manager
****** *****
Customer response
11/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I placed an order several months ago and continue to see withdrawals or payouts on my credit card. This was not to be a revolving payment of any type of service. All payments must be credited to my account before further action!Business response
11/05/2024
My name is ******, and I am the ************* Manager. After reading Ms. ***** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent Ms. ***** a detailed email explaining all charges and the refund returned to her card. If Ms. ***** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************************************************************
************* Manager
****** *****
Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ORDERED A BOOK APRIL OF 2023 AND I SAID NOTHING ABOUT A SUBSCRIPTION. I HAVE PAID 9.80 EVERY MONTH SINCE THEN.Business response
08/28/2024
My name is ******, and I am the ************* Manager. After reading **************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent ************ a detailed email explaining all charges and the refund returned to his card. If ************ reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************
************* Manager***********************
Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been charged on my bank account from Divorigin on July 1 for ***** and on July 1 , ***** also on July 1 again I was charged ***** all from this company. I have never heard of them before. I don'.t know how they got my information. I also have a charge from Trinity Oil on June 28 for 171..72please try to get my money back and report these companies.Business response
08/06/2024
My name is ******, and I am the ************* Manager. After reading ******************** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent *** ************* detailed email explaining all charges and the refund returned to her card. If *** ***********;reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased their book in 2022, (9/16), and they charged me monthly since that time. I was not aware of this charge and I would like a refund and a discontinuation of all charges. I cancelled the subscription in September of 2022 and they have continued to bill me without my knowledge. I would say they should be brought up on charges for fraud, but I just would like my money and a stop in billing.Business response
07/01/2024
My name is ******, and I am the ************* Manager. After reading ********************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent ****************** a detailed email explaining all charges and the refund returned to his card. If ****************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************
************* Manager
**********************
Initial Complaint
05/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a book "The Exodus Effect" for $49 and then was charged monthly for a subscription into the Prayer Warrior Network which was billed on my credit card for 31 months ($18/month) without my knowledge or approval. My original order made on Sept. 17, 2021 was order number C171F33AF8. I received the book but did not know I was part of a network and receive no benefits or services for my unwanted, unasked for participation. This organization is falsely using a name of a ******************* and then is counting on buyers not noticing they are being billed monthly by them.Business response
05/06/2024
My name is ******, and I am the ************* Manager. After reading ********************** complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If ********************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************
Customer Support Manager
**********************
Initial Complaint
03/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This company is a joke. I bought product and a book and they signed me up for monthly subscription. When calling them to get all subcription based charges credited. They would only credit two months worth and they been charging me for over a year - because they said I signed up for the prayer network! lol - they try to represent themselves as a religious organization - with a healing oil - yet they are ripping off the public. Look at the rating on the BBB - and dont ever order anything from this scam of a companyBusiness response
04/04/2024
My name is ******, and I am the ************* Manager. After reading ******************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ****************** a detailed email explaining all charges and the refund returned to his card. If ****************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I bought a book from this company on 12 JUL 2022 (which we think they charged more than the listed price, I am working on that right now)... but after that they charged us every month ($19.44 through nov2022 and then $9.67 through nov 2023)... we just caught this on our credit card statement... we have disputed the charges with our credit card company... this company has reports like this all over the internet of the same practiceInitial Complaint
02/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Never received product and monthly charges continue and cannot get a hold of anybody.Business response
02/21/2024
My name is ******, and I am the ************* Manager. After reading Mr. *********************** we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If Mr. ****************** this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************
************* Manager
**********************
Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The original charge was for a book from Divine Origins LLC on 1/28/23 for $71.69 but the book was advertised to only be $9.99. Each month after, they have charged us between $8 and $9 per month and only to be discovered on our credit card statement last month. Their customer service is non-existent.Business response
01/29/2024
My name is ******, and I am the ************* Manager. After reading Mrs. ****** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded, and the matter has been resolved to her satisfaction based on the feedback from her husband when we called as the order was placed in his name. If Mrs. **** or M. Love reads this response and has any further questions or concerns, I would like them to reach out to us - Our phone number is **************, and our email address is *************************************************************.
************* Manager
**********************
Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************
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Customer Complaints Summary
115 total complaints in the last 3 years.
12 complaints closed in the last 12 months.