47 Customer Reviews
Review from Rob M
1 star09/03/2024
We showed up Sunday morning the 25th. Parked and there was no attendant as claimed. I reserved the higher priced lot as it stated onsite attendant. Called for the shuttle and was told 5 minutes. At 20 minutes we started calling again, and no answer. We both called multiple time and no answers to all the numbers. Then I attempted to flag down 6 of your shuttles who honked and drove past. After 45 minutes I saw a Rightway shuttle pull into the gas station next door so walked over and he didn't have a request to pick us up and was there buying Lotto Tickets. After me complaining he offered to take us after his break. I also noticed and took pictures of the sign in the lot that states "Cheapest Port Parking $6.00 A day". I was charged $7.99 a day plus a service fee to book online. So, I was over charged, added online Fee, no attendant as stated and no shuttle service. And they even ignored both my wife and my calls after confirming 5 minutes out. Worst Port Parking service ever. Do Not Use! So bad that when we returned on 8/31 I left my wife and bags at Port pick up and walked the 5 blocks to the lot, retrieved our Jeep and drove back to get her As we weren't going to wait another hour in the baking sun again. 0 Stars!Review from David R
1 star04/23/2024
I reserved with Rightway parking for a cruise out of ********** on 4/14/24 to 4/21/24. Luckily we had the proper address to the parking garage unlike several other customers that found their way there. It turns out this is actually WePark. So that was a bit off. The big issue was when we arrived back to port on 4/21. The paper we were provided by WePark for pickup gave us a location that was incorrect. Luckily there was someone helping to park the buses that directed us to the proper pick up point. We found a crowd of people there saying they had been standing there for almost 1.5 hours, we arrived there at 9:30. Buses were supposed to start running every 30 minutes at 7:30. Several calls had been made to the number provided on the paperwork as well to the corporate number to figure out how we were all supposed to get back to the garage. There were no answers at either number, I did leave my info on the answering machine about getting picked up but I never received a return call. I doubt anyone else did either.After standing around for almost an hour we called for an Uber to take us to the garage, several others had already done the same. It was obvious this was the only way for us to get back to the garage.After we finally got back to the garage I tried to have a conversation with an attendant there about how they didn't pick us up. He blamed it on traffic and then refused to talk to me anymore. It was obvious that he could care less, I did warn their customers loading onto the buses about what would happen and to save the location of the garage.And just to note, yes there was a lot of traffic. But it did not affect their competition. From what we all observed the company to use is Premier Cruise Parking. Their buses were there every 15 minutes and their customers were leaving quickly.I wish we could be refunded for our Uber ride but WePark states in the paperwork that they don't cover those costs. Now I understand why.Stay away from this company!
Rightway Parking Response
04/24/2024
*****, We park the location that you booked for via Rightwayparking.com has two garages for *************. The customers who had the address of the other garage that is 2 minutes up the street were notified of the change/update. Yes, the facility is called We park as Rightway Parking is the website in which you booked through. The only physical locations that are called Rightway Parking are the ones we own and operate for *************. With that being said, the detailed information regarding the shuttle and wait times is provided on the website prior to booking as well as inside of the confirmation email you receive once you book. This garage states that the shuttle runs every hour to 1.5 hours between there hours of operation. There was no hidden information. In order to book for We Park you would have had to click book it now for the specified facility. ************* is the busiest Cruise port in the World and it is located right outside of Downtown *****... this is why the shuttle is listed as so. We are sorry that you had difficulties navigating or understand the information for the facility you booked for. I looked to see if you had emailed us at all regarding this situation and did not see anything under the email above/inside of your confirmation email. We park will not refund for Ubers and we usually do not either but if you would have emailed us we could have seen what we could do.Review from John H
1 star02/12/2024
I contracted with Rightway Parking on 01/03/2024 for parking and shuttle to a cruise ship in ***************, ** in the amount of $68.80. Following the driving instructions to the parking location it became immediately apparent that it was non existent. There was no such parking area there, attendants or signs indicating Rightway Parking. I filed a dispute with the **** account as well as a complaint with the ******* Attorney General. My foremost concern is to have this recorded as a fraud on the part of Righway Parking.Rightway Parking Response
02/13/2024
John, I looked to see if we received any contact from you regarding this situation for parking at the Quick and Safe Port everglades locations located at 1100 SE 17th St Ft Lauderdale FL 33316. I do not have any emails from the address provided inside of your reservation confirmation.
This is very much an active location as we do about 100-150 reservations there a month. If it was not a facility we would not have them on our website nor would we spend for advertising false location. Aside from that, we always do our best to assist our customers. We would have asked you to send an email to our customerservice@rightwayparking.com and include your reservation ID and the receipt from the alternate parking location (assuming you parked elsewhere since you could not locate the parking in which you booked for). Once we received that we would have submitted it for review to get those funds back to you.
Note The instructions for this location were also provided inside of your confirmation email stating it is behind the Embassy suites and what to do from there. Again, we are sorry you had an issue locating the facility but again this is not a fraud parking facility nor is Rightway Parking a fraudulent reservation agency.
Review from Taylor P
5 stars01/19/2024
My husband and I used Rightway Parking for ********** and the entire process from start to finish was simple! Everyone was friendly and we will definitely use them again! Thank you!Review from Susan O
5 stars01/17/2024
I had a wonderful experience with using Rightway Parking. No problems. People on phone politeReview from Anna P
5 stars01/17/2024
Recently used Rightway Parking service for the ***** cruise port and it was convenient and stress free! The customer support and overall service management was excellent. Will definitely be using their parking facilities again and 10/10 recommend to others!Review from Sarah D
5 stars01/17/2024
Our experience with Rightway was incredible. We used them while parking for a cruise and they was so helpful on where to go, how to get there and what to do when we did. I even got confused with something and the support I spoke with, ******, was right there on the phone working through it with me. I recommend 10/10! Love Rightway parking!Review from Alexis P
5 stars01/17/2024
Parking for Port of Tampa was great! Made our trip very smooth!
Review from Jen W
5 stars01/17/2024
Great customer service! ****** was so helpful and made our experience seamless. Will 10/10 be using again.Review from greg s
1 star01/16/2024
1. They charge by days, so even if you park for24 hours, they will charge for 2 days!!2, They charge significant extra fee for even small SUV! I This info is in small letters , I would consider it as a SCAM!Rightway Parking Response
01/17/2024
****, we are so sorry that you did not see the information regarding over sized vehicles for the specific location you booked for near ****************************. Per the email response yesterday all of that information was provided prior to booking. We also provide a full breakdown of the total, taxes and fees and number of days on the top of the rate summary page prior to sending any reservation through so there are no hidden fees or charges that customers are not made aware of. It also states the oversized vehicle information inside of the confirmation email which you received minutes after making the reservation.
Again, we are sorry for the frustration you encountered. I will let you know that almost every facility we book for, for *** and *** charge for anything larger than an SUV so if you book for any offsite parking in the future just make sure you read all the information on the website in which you book through. We wish you and yours a happy 2024.
Customer Review Rating
Average of 47 Customer Reviews
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