ComplaintsforResProp Management

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had my car towed even though my lease was not expired. Mold in ceiling. Rats and roaches everywhere inside the apartment

  Business response

  10/29/2024

  Hello,
  Following our investigation, we cannot issue a refund for the towing charges, as they were due to established parking restrictions in the community. If you have a new car and need a new resident parking pass please notify the leasing office to avoid further issues.

  Please keep in mind that towing is strictly enforced within the community, and it is the responsibility of residents to keep vehicle information updated and ensure visitors are aware of parking guidelines.
  

  Thank you for your understanding, and please feel free to reach out with any further questions.

  Customer response

  10/29/2024

   
  Complaint: 22479714
  
  I am rejecting this response because: I will be filing suit if not resolved in two days 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************* property management (****** ****) notified residents that storm shutters would be installed Tuesday in the wake of Hurricane ******. Residents were subsequently scolded for attempting to pick up and install their own as "professionals" were contracted to install. A neighbor installed a set he'd retained from a prior storm only to have ****** repossess them citing that they were property of the apartment. The entire day Tuesday was clear and good weather. This morning, AFTER all local bridges are closed and authorities have warned not to travel, ****** sent an email saying. The "professional" installation crew was unable to install due to being impacted by the hurricane and recommending we evacuate instead. The neighbor who installed his own has none. The shutters were not made available for self-installation. Hardware stores are closed and out of supplies. I was able to spend $50 and get basic supplies but who knows if it is adequate. We should be reimbursed for the expenditure.

  Business response

  10/14/2024

  Hello, Thank you for reaching out with your concerns. We have started an investigation and will get back to you with a solution.

  Customer response

  10/18/2024

   
  Complaint: 22402299
  
  I am rejecting this response because:

  I would like more information about this issue once researched by the business. Multiple residents were left without appropriate storm prep (namely shutters) due to this mismanagement. The property manager expressly forbade residents from installing the available shutters themselves (incredibly simple process of attaching them using existing hardware) and even removed already installed ones from a residents house and failed to reinstall. Her communications on the day of the storm suggesting evacuation when bridges were already closing and travel was being discouraged by officials was inappropriate and uncouth given she was already safely at home not to return until almost a week after the storm. These are our HOMES which we pay handsomely for the right to enjoy, and she failed in her responsibility to provide promised services. I spent close to $100 on what rudimentary supplies were still available at the only store still open when we received the message to mitigate potentially catastrophic damage, and our management didn't even so much as reach out individually to anyone to ascertain their safety or the condition of the property. 
  
  Sincerely,
  
  ******* *********

  Business response

  10/21/2024

  Hello, 

  I have received approval form the team and they will be adding a $50 credit to your account to cover the amount spent on supplies. 

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Resprop manages a property that I live in "Standard on the River" in *******. This property has violated many housing laws that include and are not limited to: fostering an unhealthy and unsafe environment, violating our right to restful/peaceful place of living, disregarding requests for repairs. All of the security gates do not work, have not worked since we moved in, and there have been no attempts to remediate the situation. Multiple requests have been made for repairs, which have not been honored or even attempted. The location withholds information when requested, such as where to direct legal correspondence and when repairs will be made. There are parties every weekend at the property with loud music, hundreds of guests, no available parking, and unsafe conditions where people are fighting outside and very loud. My own person vehicle was burglarized in the parking lot and the company has refused to provide any method to remediate the situation and make the property safer. This has gone on for months.

  Business response

  10/03/2024

  Thank you for reaching out and sharing your concerns about the property. We understand your frustration and want to assure you that we are actively working on improvements to enhance the living experience for all residents.

  As previously communicated by our team, if you choose to terminate your lease, termination fees will apply as outlined in your lease agreement. We hope youll consider staying as we work to make positive improvements. Please let us know if you have any questions or if there's any way we can assist you further.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in *******, ************************************ is horrible. ************************* the property manager at The Standard On The River is rude and only cares for certain residents such as Hispanics or Astro cheerleaders. I have a reserved parking spot and the same cars keep parking in my spot and I have emailed **** 4 times. Not once has he tried to give a solution or tow these vehicles. I keep asking him for solutions to prevent this from happening I have requested if I can get a garage at a discount price he denied. He then sent me an email saying he was violating me and I needed to come to the office to discuss my living arrangements. He stated I said some things to him in the halllway which I do not recall. I told him I did not comfortable meeting with him and after that email he replied back with a long hateful message basically retaliating against what I said saying he and his staff does not feel safe with me. I have not done anything to make him feel safe. I have not physically threatened anyone. Finally he sends an email wanting to meet at 12:00 pm on a Friday? Im sorry but I have a job to work and I stated that to him that I can meet on Sunday or I can meet after 5:30 when i get off. No response. I would like some offers or solutions and I will be taking take the next step if no solution has been offered. Also maintenance enters my apartment and turns on every single light and when they leave they do not turn them off. I have sent an email for them to turn my lights off and no response

  Business response

  08/27/2024

   

  ********, 

  Thank you for sharing your concerns. We completely understand your urgency and want to assure you that we're actively addressing the issue. As mentioned in my previous response to complaint ********, we are currently in the process of onboarding the towing company, which, unfortunately, is not an immediate process and does take some time.
  Our team has made several attempts to meet in person to discuss the situation; however, we understand that your work schedule conflicts with our business hours. We acknowledge the seriousness of your concerns, as reflected in your emails, reviews, and BBB complaint.

  At this time, the most effective solution we can offer is for you to continue sending us photos of any vehicles parked in your spot, so we can promptly address the situation. If waiting for the towing company to complete their setup isnt feasible, we recommend considering a garage parking spot as an alternative. Once the towing company is fully onboarded, well be able to manage unauthorized parking more efficiently.
  
  Thank you for your patience and understanding.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently live at The Preserve At ********************** in *********** ***** in ************* I placed in a service request for my dishwasher to be fixed April 23, 2024 The dishwasher is flooded inside with black moldy water. It is attracting gnats, and I have seen a couple of roaches.They have not come to fix this. I have notified them and called them multiple times.I just called May 29, 2024 and they told me to put in a service request and that they would come the same day However, nobody came. I believe that this is a health hazard due to the black mold and black water that is getting nastier inside my dishwasher and I cannot use it properly. The water does not drain.I am paying rent here at this apartment and they have not checked on my request and it is been almost 2 months. I have notified them multiple times already by phone and by request a service ticket.They seriously need to update And change out the dishwasher and the garbage disposal the garbage disposal is Also always breaking I pay $1456 A month and I expect my appliances to work and not for them to make quick little fixes. This apartment complex is literally falling apart. There are many other little issues that I Would like to complain about, but I know that they wont do anything about it I would like my rent lowered for the inconvenience

  Business response

  06/07/2024

   

  We received a complaint from Summer ***** #******** for The Preserve at ********************** (**************) and we sold this property and no longer manage it. Can we get this property removed from out portfolio? 
  

   

  ******************************* Risk Compliance Manager|ResProp Management Maximize Your Property

   

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid them an application fee of $520 (350 fee + 85 per person) for an apartment in *********. After this it was extremely difficult to get ahold of the person we were working with and there was no other number to contact. She would not respond to texts or call back for sometimes weeks and was clearly dodging our calls, when she did call back it would be at odd hours. This was despite the fact that we were trying to sign a lease. We decided based on her lack of service and our loss of confidence in there ability to manage the apartment not to move in there. When she did eventually call back, after we had signed a lease somewhere else, she refused to refund the application fee.

  Business response

  05/03/2024

  Hello,

  Can you please give me the name of the property so I can look into your case 

  Customer response

  05/06/2024

  The name of the property is:

  The France on ******* Creek

  Address:

  ********************
  ******, **  34994
  *************

   

  Thank You!

  Business response

  05/10/2024

  Hello,
  
  Following discussions with the team, I regret to inform you that we are unable to refund the fees for the following reasons:
  
  - The applicant applied on 03/19/2024.
  - We advised that the girlfriend would need to apply, which she finally did by 03/27/2024.
  - Their application was approved the following day, on 03/28/2024.
  - A Welcome Letter was sent on 03/29/2024.
  - The Welcome Letter was received through the funnel on 04/04/2024.
  - The lease was issued on the same day the Welcome Letter was returned, on 04/04/2024.
  - A prospect called on 04/10 at 11:44 am.
  - We attempted to call back the resident on 04/11/2024 with no response or return call.
  - On the 26th, given the lack of communication, we reached out again, only to learn they had renewed their lease elsewhere, attributing it to our alleged "lack of communication." Consequently, they demanded a refund of fees. However, we declined.
  - The resident threatened to submit a complaint to the BBB if we didn't comply and also requested a chargeback for their fees with the bank.
  
  Please let me know if you require any further clarification or assistance.
  
  Best regards, 

  *******

  Customer response

  05/13/2024

   
  Complaint: 21647862
  
  I am rejecting this response because:
  
  

  Throughout the process I was consistently unable to get ahold of *******, she never picked up the phone when I called and would call back days (sometimes weeks later with an excuse, the first time it was she had fallen in the shower and another was that she had a birthday). When she did return my call the next day (for the first time) on 4/11, I missed the call  but called her back quickly and kept trying to call her for the next week. I had questions before finalizing the lease and when she never picked up or returned those calls, we decided to sign elsewhere. This was the worst service Ive ever had signing a lease and completely unacceptable. There was no way I was going to sign a contract under these conditions.

  
  Sincerely,
  
  *******************

  Business response

  05/13/2024

  Hello,
  

  After careful consideration, we have determined that our decision stands firm. Regrettably, we are unable to issue any refunds at this time. We understand this may be disappointing, but we remain steadfast in our resolution. Should you have any further inquiries or require clarification, please don't hesitate to contact us.

  
  Best regards,
  
  ************;

• Initial Complaint

  04/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  My contract ended April 2nd, 2024. I signed the lease agreement April 1st 2024. I should have been charged the new price of 1375 for a 12 month lease agreement (plus normal fees) and that's it. However they tacked on multiple fees of 233$ and 90$. Im only responsible for roughly $1575, however they charged my a total of *******. I tried to handle it with the main office, but was told only headquarters can adjust the price and she has no way of contacting them, leaving me with no options.

  Business response

  04/11/2024

  Hello,

  I've reviewed your account and noticed that you were being billed a month-to-month fee. Our charges are typically posted on the 26th of each month. Since you signed your lease on the 1st, this is why the charge appeared. However, I see the charge was reversed and you should have a credit for the incorrect amount charged on your account.

  Customer response

  04/17/2024

   
  Complaint: 21536740
  
  I am rejecting this response because: Yes, the initial payment was fixed, however I assume in order to do so, my initial rent payment was reversed and then I was charged a late fee of $175.00 because of it.  I even called my bank to verify nothing was done on my end and they confirmed.  I have screen shots showing payment, so now the "late fee" of 175$ needs to be reversed.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ******* Notice for validation of debts.(a) Validation information required(1) In general. Except as provided in paragraph (a)(2) of this section, a debt collector must provide a consumer with the validation information required by paragraph (c) of this section either:(i) By sending the consumer a validation notice in the manner required by 1006.42:(A) In the initial communication, as defined in paragraph (b)(2) of this section; or (B) Within five days of that initial communication; or (ii) By providing the validation information orally in the initial communication.(2) Exception. A debt collector who otherwise would be required to send a validation notice pursuant to paragraph (a)(1)(i)(B) of this section is not required to do so if the consumer has paid the debt prior to the time that paragraph (a)(1)(i)(B) of this section would require the validation notice to be sent.(b) Definitions. For purposes of this section:(1) Clear and conspicuous means readily understandable. In the case of written and electronic disclosures, the location and type size also must be readily noticeable and legible to consumers, although no minimum type size is mandated. In the case of oral disclosures, the disclosures also must be given at a volume and speed sufficient for the consumer to hear and comprehend them.(2) Initial communication means the first time that, in connection with the collection of a debt, a debt collector conveys information, directly or indirectly, regarding the debt to the consumer, other than a communication in the form of a formal pleading in a civil action, or any form or notice that does not relate to the collection of the debt and is expressly required by:(i) The Internal Revenue Code of 1986 (26 U.S.C. 1 et seq.);(ii) Title V of the ********************************** Act (15 U.S.C. 6801 through 6827); or (iii) Any provision of Federal or State law or regulation mandating notice of a data security breach or privacy risk.

  Business response

  03/07/2024

  Hello,

  Could you please provide more details about your concern? I've noticed there's a collection balance, however, it's important to note that a final statement balance was issued to you on 10/26. I'm not entirely sure what your claim is, so any additional information you can provide would be helpful.

  Customer response

  03/07/2024

  In regards to:UNFINISHED BUSINESS
  ***** ****** non-adverse, non-belligerent, non-combatant party, secure creditor with power of attorney general, and Executor on behalf of the ***** ****** ESTATE,is in possession of your recent voluntary submission of evidentiary documents and dishonor.
  Thank you for your computer generated offer. I conditionally accept your offer to pay the entire indebtedness (twice) the least on proof of claim, return of my (ORIGINAL) instrument(s) (NOT COPY's) and your authority to demand another presentment IF the previous debt TENDERED was REFUSED! You were TENDERED Bill(s) of Exchange(s) pursuant to Title 15 31 USC 5118 to settle the account.

  Business response

  03/11/2024

  Again, I am not understanding why the complaint was submitted. The balance owed is for months of rent/utilities owed. I have attached the final move out statement for review. 

  Customer response

  03/14/2024

   
  Complaint: 21389995
  
  I am rejecting this response because: 
  15 U.S. Code 1692e - False or misleading representations
  A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt.Without limiting the general application of the foregoing, the following conduct is a violation of this section
  Sincerely,
  
  ***** ******

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been living at ******* Crossing (***********************************************), owned by ********, for nearly three years. In that time, I have not had a month go by that I didn't have an active rat infestation (not mice, these are large rats). For the first two years, they were contained to a water heater closet (several units have piles are rat droppings in these closets). The only remedy ******** offers is to have a pest control company empty and replace traps. The pest control company gives them lists of tasks to help mitigate the infestation, but they will not take action to remedy the situation meaningfully. They created a hatch to catch some rats in the walls, so in my kitchen ceiling, rat fur, p*** and urine all rain down on my stove, countertops, floor. There has been large puddles of rat urine in my bathroom and rat stools in my kitchen, living room, my child's bedroom. I have hundreds of emails, work orders and phone calls, begging for help. They will not let us move without a severe penalty, they will not let us get out of the lease without a severe penalty. They've tried to force me to sign a document saying I would never talk to a third party in order to compensate me for a hotel when the rats got very bad for several days and we couldn't be here. I also had no heat last winter and an ongoing mold problem as well unsafe internet that is coming from the roof into my window. They close out work orders without fixing problems constantly. The rats have destroyed kitchen appliances, bedding, food, all items under my bathroom sink when they tunned a hole into the cabinet. They are making no serious attempts to find the rats, find the entrances, etc. I am also unable to use many cabinets because of rat traps and I have to keep them taped shut so rats can't escape.Other tenants complain about rat infestations, going months without hot water, flea infestations, etc.

  Business response

  03/01/2024

  Hello, 

   

  Thank you for bringing this to our attention. Your concerns have been forwarded to the appropriate team, and we will ensure that someone reaches out to you promptly to collaborate on finding a solution.

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, I am being released from my lease early. THANK YOU!
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been without consistent central air since April of 2021 and the starting 5 months ago the breaker outside of my apartment failed and then later the breaker inside my son room..it has been shooting sparks,hissing and even catching fire. The apartments have lied about when it will be fixed and are just taking my rent money with no action..I'm scared that my apartment is gonna catch fire,especially with it starting in my son's room..please I need help

  Business response

  11/22/2023

  Hello, 
  
  We have contacted the property team to gather additional information regarding your claim. Once we have reached a conclusion, a representative will get in touch with you. We appreciate your understanding in this matter.
  
  Thank you,
  

  *******

  
  

  Customer response

  11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. The apartments gave me 3 options :1 to only have $500 of my rent taken off, full rent taken off but I have to sign a new lease for a year, which is definitely not a option considering what I have gone through..or I pay full rent and leave..these were all really inconsiderate options considering the inhumane way I have been living and in danger. 

  And
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩