ComplaintsforBuddy's Home Furnishings

• Initial Complaint

  12/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been a buddy customer for a year now already spending an upwards of 5 grand - and while some payments have been late I still have made sure they are always paid. I manage restaurants and unfortunately due to both the pandemic and the staffing crisis I found myself with no restaurant to manage. I was clear in my communication have made calls to pick up non necessary rentals to be ignored til the last second to be extorted for even more money.they have violated multiple consumed rights laws and reached contract with ill intent more times than I can count. I need a resolution to this or I will file suit against the individuals owners and management

  Business response

  02/09/2022

  Business Response /* (1000, 6, 2022/01/03) */ please call the district manager ************ Consumer Response /* (3000, 8, 2022/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called multiple times no answer, no call back .ihavenow sent them certified letter. They bend and break laws and purposely and fraudulently take actions to make their customers even more indebted and reliant on them but also causes legal problems for their customers Business Response /* (4000, 10, 2022/01/14) */ unable to contact customer. please call the district manager ************ ASAP Consumer Response /* (4200, 12, 2022/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no point has the business tried to contact and I have contacted yet again to no response Business Response /* (4000, 17, 2022/01/26) */ When the store manager was unable to resolve this issue, I, the regional manager, got involved and made multiple attempts to resolve this issue personally on Dec 17th, Dec 18th, and Dec 20th. Mr. **** has had unforeseen circumstances arise each time. After receiving multiple threatening text messages from him we've decided it's in our best interest not to contact him any further. Our attorney has been notified and is handling the situation personally. Consumer Response /* (4200, 19, 2022/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never threatened them I've never denied them ability to pick up their merchandise is now gone a month they still haven't even delivered things in that contract and here is the text chain as well as proof that the statement that I hadn't paid in a month is ridiculous because here's proof of one of three payments made in dec. They constantly break the law and find ways to make their customers look bad to impose more fees, they are common criminals and very bad to being common thugs. They broken consumer rights law after consumer right law, As well as federal deck collection law they've been given over a month to pick up their merchandise and pick up by tomorrow I'm throwing it in the trash

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like to file a complaint against Charlie the store manager of buddies on Preston hwy he was very unprofessional I do not expect a response back but I think others should know how unprofessional he is.I live with my daughter and grandchildren and my daughter is sick with a bad heart and said if he shows up again she will call the police she does not like strangers coming to her house.She was very upset.I returned the furniture and I understand he's charging me for broken furniture but he should be more professional when he doesn't understand our life and makes accusations he knows nothing about.My daughter is getting security cameras put up now.

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/21) */ I attempted to reach out to Ms. ******** twice today. I left a voicemail on her phone. I spoke with ******* ***** at **** regarding this situation. According to *******, when the items were scheduled to be returned and upon arriving at the house, they found all the items to be broken and with no resale value. The bunkbed was broken by customer's grandkids and discarded by customer. Laptop had liquid damage and was also discarded by customer. The upholstery was soiled in urine and severely stained. The only salvageable item was the recliner. At that time, Ms. ******* agreed to pay for the fair market value for the remaining items as described in the agreement. The agreement was retyped to accommodate this. WHen payment was due, it was not made. ******* made contact with customer at the customer's home last Saturday which resulted in this BBB Complaint. He said the customer's daughter was the upset party. If Ms. ******* returns my call, I will discuss the matter further with her and attempt to resolve.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As of December 10, 2021 at around 3:10 pm...Buddy's Home Furnishings had entered my home without consent to do so TWICE!! My daughter was home and was given strict instructions not to answer the door, nor is she to let anyone in!! My daughter is 16 yes old and she was frightened to see two Grown Men entering our peaceful home!! I do not appreciate this incident at all!!! They have gone too far, with trying to collect a payment!!! I want mo further contact with these people!! If they show up at my house again...I will get the authorities involved to issue out a CT!!

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/14) */ Contact Name and Title: Jim W. Contact Phone: ************ Contact Email: *********************** I would be happy to discuss this situation with Ms *****. Please feel free to call me at ************. I'm certain that we can find an acceptable solution.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My first issue is the fact that the account manager Ralph at this particular location has been discussing my account information with people that are not listed on my account as references which those are the only ones he should be discussing my account information with. Two. He has been harassing me endlessly I've been suspended from work due to the constant phone calls he calls me at least 2 to 3 times a day leaving 7 to 15 voice messages in a week. I remember once before being 2 months behind on a payment and they came to my house and had to pick up the merchandise which was understandable the moment I got money to make my payment I returned to the store and I was giving my bike back. Here it is now I'm not even 30 days behind on my payment and he's not only calling and harassing me about a payment but he's saying that I need to bring the merchandise back when I am nowhere near as late as I have been once before. I am so aggravated with it I've already made the decision that as soon as I get the chance I will be returning that bike back to them hopefully within the next 45 days if not sooner due to my transportation issue I live on the outskirts of town now so being able to get to town is almost impossible I'm having trouble getting to work but I'm able to do that and I no longer allow them to take debit payments from my car because they had gotten to the point where they were taking payments that I had an authorized so I took that card off of the account so that they weren't just taking my money when I didn't know about it. I've already told Ralph that I will be returning the bike and I just told him that today I don't want to be harassed by him anymore or any of his fellow colleagues from that location or any location for that matter. I really wish I had read the reviews on that place before I got into a contract with them and they almost cost me my job and with no job they won't get paid anyway 🤷🏾‍♀ïï��ï�� just stop there harassment calLs they'll get this bike

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/22) */ Contact Name and Title: Matt B. Contact Email: ************************* Buddy's always appreciates an opportunity to satisfy a customer. We have made multiple attempts to reach the customer by phone and by visiting the home to resolve the collection issue. The customer has not responded to our efforts to resolve the account nor has the merchandise been returned to the store. The customer can reach me at the contact info below to discuss the account or reach the store manager.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been renting a washer and dryer, couch, computer and a PlayStation for a few months from buddy's in Cullman. I have been trying to get the items picked up since October and the store manager keeps coming up with reason NOT to schedule a pick up and when I think I have scheduled one no one has shown up. They were told to take the card on file off and not use it anymore and today 12/10/21 they have charged my card. I have called the store numerous times and been told I had to talk to the store manager and she is never there. I want a refund for an unauthorized use of my husbands debit card which he isn't on the account. And for someone to come get the stuff.

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/18) */ unable to reach customer. Please call the district manager XXX-XXX-XXXX Business Response /* (1000, 8, 2021/12/23) */ ***Document Attached*** Mrs. *****'s payments are due Biweekly, and her account was due 10/29/2021. She is set up for auto pay and the card on file did not process. I contacted Mrs. ***** 10/29/2021 and she stated she would be able to pay by 11/3/2021. Mrs. ***** did not call nor pay and we tried to contact her 11/3/21, 11/4/21, 11/5/21, and 11/6/21 with no success. We then mailed a letter to Mrs. *****'s residence asking her to contact the store. On 11/8/21, I personally went to Mrs. *****'s address and spoke with her husband, ******. He explained he had been in the hospital and that Mrs. ***** would get paid the upcoming Thursday (11/11/21) and would be able to make a payment towards the account. On 11/11/21, the auto pay did not process, we tried to contact Mrs. *****. We continued to try and contact Mrs. ***** with no success. On 11/23/2021, her husband contacted us and explained that he could pay $100.00 that day, and that every other Friday they could pay $425.00 until the account was caught up. At no point did he say that he wanted the merchandise to be returned to the store. I explained that the $425.00 would need remain on automatic payment and Mr. ***** understood. On 11/26/2021 the payment amount discussed ($425.00) did not automatically process. Again, we attempted to contact Mr. and Mrs. ***** by phone with no success. On 12/3/21 we mailed a certified letter to both Mrs. *****'s residence and her employer. Mrs. ***** signed the certified letters but made no contact with the store. On 12/10/21 the $425.00 was automatically processed, but another $425.00 on the account was due from missing the previous commitment date. If Mrs. ***** wants to return the product we will schedule a return, but we have been unable to get in further contact with her or her husband. As much we would regret losing her as a customer, we must have communication to continue a successful business relationship. In upholding the agreement that Mrs. ***** signed, we must have the payments which was agreed upon of $425.00 with another $425.00 that would be due again on 12/24/21. If Mrs. ***** is unable to fulfill the commitments, then we do need to schedule a return of the merchandise right away. Attached documents: Recurring Payment Authorization for $349.36 biwkly Receipt for the $100 Mr. ***** paid 11/23/2021 Receipt of Certified Letters signed for by Mrs. *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩