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Find a Location

West Park Village Apartments has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • West Park Village Apartments

      9902 Brompton Dr Tampa, FL 33626-5418

    • West Park Village Apartments

      3340 Peachtree Rd NE Ste 2250 Atlanta, GA 30326-1037

    Business ProfileforWest Park Village Apartments

    Rentals by Owner
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    West Park Village Apartments has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • West Park Village Apartments

        9902 Brompton Dr Tampa, FL 33626-5418

      • West Park Village Apartments

        3340 Peachtree Rd NE Ste 2250 Atlanta, GA 30326-1037

      Location of This Business
      9902 Brompton Dr, Tampa, FL 33626-5418
      BBB File Opened:
      1/31/2005
      Years in Business:
      23
      Business Started:
      6/1/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of NAP3912809 for this business, issued by Florida Department of Business & Professional Regulation

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      https://www.myfloridalicense.com/dbpr/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • WEST PARK VILLAGE OWNER LLC
      • West Park Village Apartments at WestChase
      Contact Information

      Principal

      • Mr. Billy Wilks

      Customer Contact

      • Ms. Susan Proctor, Property Manager
      • Mr. Billy Wilks
      • Ms. Christina Campbell, Assistant Manager
      Additional Contact Information

      Fax Numbers

      • (813) 792-5488
        Primary Fax

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeremy L

      1 star

      02/09/2022

      Expect deceitful management here.

      Have been a resident for several years, never missed a payment, and have been very understanding with regards to major issues (apartment dirty and covered in pet hair upon move-in, ~20 nails in driveway after roof repair, trash in trees from roof repair never removed, unguarded pool fraught with late-night parties, frequent community events with little-to-no warning of towing cars to make room, etc.)

      Manager Victoria W. made a verbal agreement to update some features in our older unit as incentive for us to re-sign. Communication was sparse and, despite agreeing via phone, she was out of office during the small window in which we could have gotten an amended lease agreement to include apartment updates as a contingency (alongside significant monthly price hikes.) Weeks after re-signing maintenance confirmed the updates and attempted to schedule, but manager Victoria W. called to inform she would not approve the upgrades to our current unit, giving broken and inconsistent reasoning, but rather we could re-sign a new lease agreement for a different unit at an additional +$300/mo (on top of a +$400/mo hike) if we really wanted the upgrades.

      I will not be re-signing here again and I advise any prospective customer to look elsewhere, unless they have the time and desire to play games with management.

      West Park Village Apartments Response

      02/11/2022

      We are sorry to hear that you have not been completely satisfied. Please note that we do have a courtesy officer that is available via our 24/7 phone line if there are any after hours issues with noise or people at the pool. Many of the community events in the public park are planned by the master HOA and the roadways throughout the community are public roads and are managed by the County; therefore we have no involvement in towing of cars from the main roads. During the initial discussion of your lease renewal, the manager had a phone conversation and offered a courtesy carpet or tile cleaning upon renewal. At a later date it was requested by you to have the countertops changed from the current green color. It was not understood that you were requesting quartz countertops and we apologize again if your initial request was misunderstood. Quartz countertops were never offered or agreed upon. As we explained via the phone and email, we are unable to upgrade occupied apartments with quartz countertops. We are adding quartz in select apartments that are fully renovated while they are vacant. We have discussed pricing and options for you to transfer to an upgraded apartment that was declined. We have also offered to speak to our countertop resurfacing company to find out if they are able to resurface your countertops to change the green color to beige and that was also declined. If you would still like to move forward with the carpet cleaning or tile cleaning please let us know. If you would like us to contact our vendor to see if the resurfacing is possible, please let us know.

      Local BBB

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