Customer ReviewsforBluePearl Specialty + Emergency Pet Hospital

This business in Florida peer pressured me to euthanize my young pet because they were about to close for the day and a decision had to be made. The brought in techs vets managers etc every 5 minutes instead of giving me privacy to make a decision. The condition my pet had was reversible/preventable and I suffer from PTSD from what this business did. If I would have brought my pet for a second opinion elsewhere for severe constipation then my pet would have been alive today. They refused to run any diagnostics, treatments, fluids, etc and instead they claimed they did a physical assessment in the back of the facility. They forced me to put my pet down due to severe constipation or pay $4k to remove the poop stuck inside of him. I wish I would have advocated better, they didn’t even offer to give the pet something for his blood sugar or any soap suds enema to help deobstipate him. I wish I would have sued them that year. He just needed his bowels cleared and to be put on a constipation protocol, and I failed my pet. This placed should be shutdown due to gross medical negligence.

This place is a scam. Total ripoff. They give you a estimate within ranges of what the bill will be,and their deposit is the lower part of the estimate. Stiches for my dog. $1760 to 2050. Yor deposit is 1760...wtf. do not go to this Organization

********** seems to operate on a very shady business practice way and should definitely be investigated by the Attorney General in each and every state that they have a facility. There are too many complaints of a similar circumstance that warrants looking into by State and Federal authorities. My personal experience is the loss of my 14 yr old dog who was previous diagnosed with Pneumonia and was told the first day that she would be taken care, that same afternoon I was phones that she was breathing on her own and things looked good the following evening at 4AM she was pronounced dead and my bill was 10k. for less than 2 days care. My estimation given the circumstance the Vet knew or should have known that the poor dog was in it`s last hour and I should have been told as such, but Blue Pearl is nothing more than Money Mill for grieving Pet Parents; needless to say all family members were crushed.If you should have the misfortune of choosing Blue Pearl, think twice, lies ,poor treatment and super expensive; a double whammy !

My 6 month old puppy was stumbling and her front legs kept going under like a goat. Her regular vet said that it was either orthopedic or neurological and they referred us to Blue Pearl in ********. We went to the office which is two hours from where I live and they kept our dog for hours. The first visit they did full body x-rays. She needed to be put to sleep for the x-rays. On another visit, they did a **********. Once again, she needed to be put to sleep for this. On another visit, they did an ***. Please note this was the third time she was put under anesthesia in about a Please note this was the third time she was put under anesthesia in about a two month stretch. All of these tests were thousands and thousands of dollars. The *** alone was about $6000. When all was sudden done, they told us that they didnt know what was wrong with her. I didnt know what to do so I started her on physical therapy to help her out. It seems to be helping a little but not much. ($245 per visit but not thru **** Couple of months later she was out in our yard and she came into the house limping in a different way. I took her back to our regular vet and it was a different vet on duty Who read through her file and couldnt believe everything that she had gone through with no results. They gave the dog steroids. In 24 hours she was a new dog all for $20 of pills. Those people at ** shouldve tried steroids or they shouldve done something but they didnt. They saw us and we pulled up in a nice car and we had an expensive pure breed dog and they took us for a lot of money.

I took my almost 16 year old Lilly there, on the advice of my Veterinarian. She was not breathing well. After they charged me up front 4600 dollars (my vet already ran blood and x-rays) they stuck her in an oxygen kennel, I called them every three hours for updates. They continued to tell me she was improving. I live over an hour from their facility in Tampa, so I took their word she was getting better. At 12:00 noon, the following day, I received an email telling me I owed another 3000. I paid that as well. I received great reports all day and said I’d be in the following day to bring her chicken as she doesn’t like dog food. I spoke with the doctor that morning and she again said that Lilly was doing great. When I arrived to visit, I was then told she had passed out when they took her off the oxygen. After seeing my pup, I could tell she was not doing better. I drove back home and immediately called them, they then told me she was bleeding internally. Which with all the tests that they ran, they didn’t know. I returned and stayed with her as they put her to sleep. Getting hit with an additional 1100 bill. She was there for a total of 48 hours and 8800 dollars later had to be put to sleep. They are a money grab, and I’m going to report them to ****, they should be arrested for the scammers that they are.

Blue Pearl is a SCAM. While they saved our cats life, we were first presented with the bill for $6372. They required payment before they would even treat him for his emergency urinary blockage. It of course was on a Sunday so the care would be extra expensive. Before treating him we were presented a bill showing a list of POSSIBLE procedures and treatments. We have no idea whether all of those itemized procedures were carried out. We were required to pay upfront or the vet would have to euthanize. We couldn't afford to do it, but we put it on a card because we couldn't imagine the idea of euthanizing our baby. We still can't afford the extra costs as both of us are senior citizens. When I attempted to contact Blue Pearl, as directed by a website to help those in financial need, all I received was run around from Blue Pearl website "team members." The real thorn in this situation is that one of their esteemed vets misdiagnosed our cats problem of paralysis in his hind legs citing arthritic neuropathy. True...however she missed the simple underlying cause. The prescribed medicines made him even sicker and oral administrations were so unpalatable and traumatic that he lost almost all trust in us. His paralysis worsened. He was unable to use the litterbox most of the time. Unable to properly clean his back quarters. We resorted to physically bathing him so he could be "clean." Things still got worse. We took him back to our regularly used vet since his condition declined and hoped for either a miracle or faced having to euthanize him. One of their twenty something year old vets analyzed his urine and discovered he had a rare fungal infection causing the paralysis in his rear legs. A several month prescription should give us that miracle. Within a week we saw dramatic improvements. While he isn't 100% back to normal, he is able to walk without dragging his hind legs; climb stairs and even jump very limited heights. All this is great but we're struggling financially.

Dont even bother, youll wait forever unless they smell immediate big money

I took my 13 yr old girl in to emergency with horrible bloat. I was taken to a procedure room and began discussing my pets recent surgery with a tech when the receptionist knocked on the door and asked the tech to step out. After 20 more mins of waiting and hearing the same tech greet and talk with another patient in the next room - she returned to inform me that they would be unable to see my pet because of previous visits to this location. Unbelievably insensitive, unprofessional, and retaliatory location that I now remember why I vowed never to return in the first place. My prior experience was with another elderly dog who subsequently died shortly after our visit at 1am on a Sunday evening that lasted three hours and was nothing short of egregious.If you love your animals - this is NOT the place to take them. Im now with a practice who understands the stress that comes with owning pets who are like family members to many of us - and dont kick you out the door with your dog obviously in distress - panting and all. I will post reviews everywhere I can to save anyone the horror of what they just did to me and my old girl.Shame on you. They are the perfect example of a ********* style veterinary clinic. Franchised and heartless.

Words cannot express how thankful I am to ************ and the staff at **********. A different after-hours vet here in ****** told us to rush her to a surgical center because she needed immediate major abdominal surgery to save her life. Her symptoms weren't aligning with what they were recommending after paying them $1700 for blood work and a single x-ray). So we went to Blue ***** for a second opinion. Not only were we able to be seen right away at the **********, but the staff was so kind and sweet to our little Cavapoo girl. They took the time to observe her, did the same tests (for literally 1/5 of what the first place had charged), and accurately determined that in no way did she need surgery. The **rays at the urgent vet place had previously been greatly misread. She was held there at **********, received fluids for a few hours, and released, right as rain. I am SO thankful to the Blue *****. Thank you for your knowledge and expertise. Thank you for taking the time to actually see what was going on with our little girl and prevent a major, invasive, and very unnecessary surgery for her. Thank you for your kindness and professionalism. And thank you for not taking financial advantage of people because "it's Florida". My family is so very, very thankful to The Blue ***** ??

We rushed with our mini schnauzer at 9:45pm due to labor complications, she had deliver her first puppy at home and the 2nd puppy after 4hrs of pushing, she couldnt deliver and that is when we called and explained the situation. they recommended us to take her right away which we did and arrived there at 9:45pm. no sense of urgency, so calmly it took over 20 mins to take her inside. waited another hr for them to tell me that x-rays were needed to see the position of the puppies. i didnt have my card with me and had my husband bring my card, they mentioned in the report that i deny service. they wouldn't start anything until payment received (over $500 for xray) until 11:30pm they call me in to see the doctor to explain to me the options. C-section, heart rate of the 2 puppies are good and her heart rate too. they bring me the estimate of $5038. and $5,500 if i wanted her to stay 12hrs for observation. while all this time is passing by my poor dog suffering still trying to deliver her puppies on her own, at 12:00am all was paid for them to proceed, it took another 2-3hrs for them to do c-section. i get a call at 3:50am that one of the puppies didnt make it. Miraculously, the puppy and my dog ??are alive, after a wait of more than 8 hours trying to give birth. And at 9am I receive a call to go pick up my dog ??and her puppy. He did not stay for 12 hours of observation. i told them i paid for 12 hrs of observation, she said that i wasn't explained correctly and if i wanted my dog to stay longer there will be additional charge. at end it was better for me to get her right away, specially with the service she was getting. Its business at the end, no compassion. every time I asked for an update, they got irritated saying that they also have other patients. I regret so much going to this hospital. I don't wish anyone to go through what we experienced.