ComplaintsforBays Aqua Blu Pools
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On March ******* we accepted a bid to remodel and repair Gel coat of our fiberglass pool. Work began April 5, 2024 and was completed on April ******. ******* (****) ******* and his workers drained, sanded and re gel coated our pool. We had an issue with the return jets not being reinstalled so we called him back out and he put them in but they were not able to be properly threaded because he got gel coat in the threads. He instructed my husband to scrape out the dried gel. My husband was unable to clear the gel and we called Mr ******* back to fix the problem. It took him hours to remove the gel and he eventually installed the jets. We waited the 24 hours we were instructed to re fill the pool. On April 25, 2024 the gel coat peeled up about a 2-3 inch circle on the bottom of the pool. I contacted Mr ******* and left him a message and sent him pictures. He called back stating he has never had this issue before and it would be an easy fix. He offered me a refund for replacing the water that we would have to pay to replace after we drained the pool again and said he would be able to come back and fix the problem on April 27, 2024. He was a no show no call. I placed several calls to him and left messages and sent him a email. But we did not hear from him. I again called him and emailed weeks later stating we would contact BBB and any one else we could place a complaint to and he called me and said he needed a week and he would fix the pool. I never heard from him. Now I have a pool that has the gel coat peeled at the bottom of the pool.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.