ComplaintsforGet Gutters Today

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Get Gutters Today to install gutters on 3 sides of my home. They came out on 10/4/24 to install the seamless gutters. On 2 sides of the house they did a nice job (aesthetically) along the right hand side the aluminum drip edge was pulled up, smashed, cut, crumbled. They returned to fix the problem with the drip edge 10/15/24 only to s**** it down with a handful of screws and a tube of silicone. I was told they were returning to replace what they had damaged only to make a further issue. I was told by the installer that I would need to hire a roofer to replace this drip edge but in order for that to be replaced they would have to remove the gutters that were just installed.

  Business response

  10/18/2024

  Thank you for bringing your concerns to our attention. We take customer feedback seriously and are committed to addressing any issues promptly and professionally.
  
  After thoroughly reviewing the details of your complaint, we understand your concerns and value the opportunity to resolve the matter. We believe that customer satisfaction is crucial, and we are always willing to engage in a constructive dialogue to ensure a positive outcome.
  
  In this particular case, we have taken steps to address this issue internally, and we would like to extend the opportunity to discuss any further details directly with you to clarify any remaining concerns. Please feel free to reach out to us at your earliest convenience, and we will be happy to assist. Thank you! 

  Customer response

  10/23/2024

   
  Complaint: 22425817
  
  I am rejecting this response because: after multiple contractors coming out to our residence the damage is greater than we even realized.  Multiple roofing companies have been out to look at the damage, along with damaging the drip edge of our home, we also need to have multiple rows of shingles replaced on a 1year old roof.  

  I documented all damage has we found it, reported it to the owner directly and was lied to about them fixing it. 
  The company is withholding our money for work not completed and is trying to blackmail us to remove reviews online or they will not refund us any money. 
  
  Direct communication with Get Gutters today has completely stopped since they are posting personal information (names and complete addresses)on online forums. 
  
  Sincerely,
  
  ****** ******

  Business response

  10/25/2024

  This client had not replied with evidence of their claims as they suggest they have. They were refunded for the work we were unable to do after Hurricane ****** hit their home, and we have evidence of this. We have filed a cease and desist against this person and are letting the courts handle the matter per the evidence we have, as we received none whatsoever from this person, who is in fact defaming us in an attempt to scam us for a well done and functional gutter system, which they have stated in writing they are pleased with. The courts will handle this matter. 

  Customer response

  10/28/2024

   
  Complaint: 22425817
  
  I am rejecting this response because: we signed a contract for work to be completed, they damaged our home and are mad because we left negative reviews based on their job performance.  When we told them we no longer wish for them to do any additional work they because nasty.  I immediately sent pictures to the owner stating we were not happy with the job performed.  I was assured the workers would be back with a solution to fix the issues.  
   They instead used screws and silicon to try to hide their poor workmanship.  They claim we were refunded for the work not performed when in fact they kept $3k.  These people are criminals.  We have asked multiple times for their insurance information that they will not provide.  
  the damage to my home is in an excess of $5,000 since the gutters now need to be removed so the drip edges can be replaced along with a minimum of 2+rows of shingles.  Our roof was replaced less than 2 years ago.  
   Their idea of defamation is that I posted real accurate reviews with pictures and they still see nothing wrong with their actions.  
   I find it disturbing that the owner and their family members are the ones leaving 5star reviews.  This is dishonest. 
  
  Sincerely,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩