ComplaintsforMane Motors Corp

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/18/2024, I purchased a 2012 **** Mustang 2D convertible from Mane Motors Corp in the amount of ******* cash. We left Mane Motors Lot in the Mustang at 1741. Drove to a ********* to buy a speaker because the radio wasnt working and a phone mount. Left the ********* at 1759 and drove to a **** to fill the gas tank and grab my sons some snacks. We left the Wawa at 1818. I then accessed *********************** to make the drive home to ****************, roughly 48 miles door to door. 1.2 miles from my exit, I heard a loud pop and the car began to wobble, followed by a second pop and the car began to skid left and right the back passenger side of the car caught fire and the steering wheel became rigid and the car went head on towards the barricade, I corrected and yanked the wheel left as hard as I could and the wheels locked up. The car then began to spiral into two circles and skidding with the passenger side facing fully north on the turnpike. I attempted to correct the vehicle because I could feel it on the verge of flipping. At this time the back passenger side slammed into the barricade, bounced out and the front passenger side then slammed into the barricade and the car finally came to a hault. At 1909 Mane Motors was contacted to let them know what had occurred. ****** responded with Sorry to hear that you guys had a problem and got into an accident. I then asked if he could either refund me my money or move it to pay for another vehicle. ****** stated that in order to trade for another vehicle I would need to bring the Mustang back in the condition we drove it off the lot. I found this response to be patronizing, knowing that within less then 50 miles of driving off his lot that the engine and radiator blew. Also buyers guide was not posted on the used vehicle but given at the closing of sale to be signed among a plethora of paperwork.

  Business response

  07/06/2024

  The customers came to ********************** specifically for the vehicle purchased, which is exactly what is stated in the purchasers complaint. Upon arrival at Mane Motors customer was asked which vehicle they came to see, and the customer walked straight to the vehicle 2012 **** Mustang.The vehicle was pulled out from behind other vehicles in front of the interested one and the convertible top was placed down at the request of the customer to proof it was working. The customer was asked to provide a drivers license to do a test drive and a copy was taken. The customer took the test drive with 3 other family members and were gone for close to 10 minutes, more or less. Upon their return they were asked how was the test drive?, and they responded,"it was way better than the other vehicles they had gone seen at other establishments" (withholding other business names). They probably did not see the "Buyers Guide" that was attached to the rear window of the convertible as the top was down per their request. All our vehicles placed for sale have the "Buyers Guide" on the side windows or rear as per state guidelines. The customer did contact ********************** and stated the radiator had leaked and she was informed not to overheat the vehicle and that I would replace the radiator at no cost to her. She then explained that the radiator was leaking because she had hit a median on the highway. We express apologies for the unforeseen accident *************************************** encountered on her drive home, but we can't be held responsible as accidents happen due to negligence or other situations out of our control.

  Customer response

  07/20/2024

   
  Complaint: 21886175
  
  I am rejecting this response because: although the owner is claiming that we spoke with him concerning a radiator issue, after reading the attached messages, its pretty clear that his response lacks truth and validity. This was not just a radiator issue. I made it very clear that the entire blew, the car was unsalvageable. 
  I feel that asking for a refund is a more than fair request concerning the apparent issues with the vehicle. Further concerning the buyers guide the top was not immediately put down. There was not a buyers guide atttached to this vehicle. I do have further messages that I could send given more space. I just feel that if a car explodes within 47 minutes of purchase than that car is a lemon. I know that the lemon law only take effect if the purchase is of a new vehicle.  
  Sincerely,
  
  ***************************************

  Customer response

  07/20/2024

  I would like to add that I am more than willing to provide my phone records so it can be seen that no phone call was ever made. 

  Customer response

  07/21/2024

  I was very clear with Mr.Mane that this was not only a radiator issue. We at no time spoke over the phone, all messages were written, please see attached. In no other terms I was pretty much told, Oh Well. I feel taken advantage of and disrespected. These are unethical practices and a low way to run a business. The car did not even make it home. We didnt even get the chance to bring it to our mechanic for a once over. I am a disabled veteran and my wife is a registered nurse, we work hard for what we have. All we are asking for is a refund at this time. 

  Business response

  07/23/2024

  Mane Motors can not accept the vehicle back after it was involved in an accident.

  When the radiator is malfunctioning it warns the driver by showing the temperature gauge needle in the red zone.

  The customer probably did not pay attention to the gauge to pull over and request assistance to have the vehicle brought back to the dealership.

  Radiators don't just burst without warning.

  Mane Motors extends it's apologies to the customer and the unforeseen circumstances encountered. 

  Customer response

  07/25/2024

   
  Complaint: 21886175
  
  I am rejecting this response because:
  All gauges were normal. I did not just not pay attention to warning signs. The engine and radiator blew without any warning. That being said I was not involved in an accident with another vehicle. The tires and road became slick from the oil and other fluids spewed from the engine. If Mane Motors truly apologizes for this unforeseen circumstance, the only fair thing to do would be to offer a full refund. Mane Motors should have done an inspection of the car and its fluids once they sold it to the public. As a consumer, we have trust in these motor companies to not sell us a car low on fluids or not properly running or parts improperly replaced. Almost 5000 is a lot of money. I am a disabled veteran with three teenage sons and had saved so long. This was an unforeseen circumstance that demands fair and ethical justice. 
  Sincerely,
  
  ***************************************

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