ComplaintsforGold Coast Physical Therapy Associates, LLC

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The patient at the business was an adult son of mine. I am on record at the business as the payer for services rendered. My credit card was charged every time my son visited the practice. A refund was due because of overpayment, and the refund check was sent to my son. My son refuses to assign the benefit to me.The practice (Gold Coast Physical Therapy) refused to have the check shredded, returned, or cancelled so as to assign the overpayment monies to me. I spoke with billing supervisor ****** on 10/2/24 and she adamantly stated it's their policy to only reimburse the patient and not the person who actually pays/paid all monies to them.

  Business response

  10/17/2024

  Our company policy is designed to ensure that overpayment refunds for healthcare services are handled in a fair and consistent manner. Our standard procedure is to issue refunds directly to the patient who received the healthcare services. This approach ensures that the individual who utilized the services is the one who receives any due refunds. ********** services are highly personal, and patient confidentiality is paramount. Issuing refunds directly to the patient helps maintain their privacy and ensures compliance with healthcare regulations. Our goal is to ensure that all customers are treated fairly and that any overpayments are refunded appropriately. We strive to handle each case with the utmost care and consideration, keeping the best interests of our patients and their families in mind.  In cases where a parent pays for an adult childs healthcare, we recommend that the financial arrangements be discussed and resolved directly between the parent and the child

  Customer response

  10/23/2024

   
  Complaint: 22371288
  
  I am rejecting this response because:

  I am listed as the payee, on file, in the patient's account. Refunding monies to the patient instead of the payee is senseless. This is not a HIPAA violation or breach of patient confidentiality, but rather common sense. If there was an overpayment by ME, then the refund should go to ME. Gold Coast needs to change their policy as financial refunds should be paid back to the person or entity who made the payement.
  
  Sincerely,
  ***** ******

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