ComplaintsforAbove & Beyond Tax Pro's, LLC
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company collected over a year of bookkeeping fees (over $500+ per month) in order to do my taxes. They still have not done my taxes. They missed deadlines and did not file needed extensions. Today is July 1st 2022 and they refuse even taking my phone calls. Initially, they would send me on all sorts of wild goose chase assignments. Do this, do that, fill this out, fill that out. Now they don't even bother to take my calls. Carla M***** & Daphne W*******.Business response
08/10/2022
Business Response /* (1000, 5, 2022/07/11) */ We confirm that we have received a year of Bookkeeping fees for Bookkeeping services. The Bookkeeping engagement was completed and delivered to the complainant at the beginning of the year. We have no current engagement to prepare or file taxes. As a courtesy we have periodically notified the complainant as and when deadlines neared. We have also notified the complainant of the documentation and records required for preparing a Tax Return and that these could not be verbal statements. We have fulfilled our contractual obligations fully and hold full documentary support for our position. We wish to repeat and emphasize that to date, we have not been engaged by the complainant for Tax Preparation services.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.