ComplaintsforDay's Chevrolet

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a vehicle that has been to this dealership four times for the same problem. Three of the times they told me the same part was bad. One of the times they said the air conditioning had a leak and they could not find it and offered no apology. I have spent $1500 on air conditioning repairs for my vehicle at this dealership and the problem persists. They only offered me 10% off of my latest bill even though the same problem has existed for four years. I have tried to resolve my problem through GM corporate however, they are not helping out. I would like to complain against the service department at Days Chevrolet for being unable to fix my problem, and saying the same part needed to be replaced three times.

  

  Business response

  07/22/2024

  Good evening-

  ******************** visited our dealership with his vehicle during the warranty period for repair concerns with the *** The last expansion valve replacement was at 29k miles in 2021 (under warranty). The current mileage is ****** miles. ** the time frame since 2018, ******************** has only returned to us for an AC system service check in 2023, where we attempted to locate an A/C leak and were unable able to confirm a root causal failure. The vehicle left our dealership operating as designed from the manufacturer. The only other dealership that was visited to my knowledge during the course of the service history was ************************* Chevrolet. For this current repair visit, ******************** had an agreement with us and approved the repairs with his service advisor prior to completion as a customer pay transaction. Now, the repairs are completed, and he is refusing to pay for authorized repairs. The warranty on the original expansion valve was a parts warranty transaction. The warranty expired years ago on the component. I did apply a discount to the invoice regarding this repair as a kind gesture. The total repair equaled $1113.77 before discount. New total is now $1021.45. GM will not extend the warranty for his A/C system. The new warranty on this component will cover him for 24 months, unlimited mileage (nationwide coverage). 
  
  8/2020 @ 21k miles *********** of thermal expansion valve under base warranty
  8/2021 @ 29k miles *********** of thermal expansion valve under parts warranty
  3/2023 @ 46k miles A/C system checked and system operating as designed after performing A/C service ($287 paid by customer after a 10%coupon)
  7/2024 @ 56k miles ******* concern. Thermal expansion valve failure again (out of warranty period and 27k miles after parts warranty replacement). GM was contacted and offered the same assistance as we did. We offered a discount on repairs to assist customer with the transaction.

  
  

  Customer response

  07/25/2024

   
  Complaint: 22018876
  
  I am rejecting this response because:

  In regards to refusing to pay, this is not true. At the time of my complaint to the BBB the vehicle had been repaired for several days. During this time I was communicating with ************** about the repetitive nature of my A/C issues and attempting to get ** to assist with the cost. I was told by ** to wait to pickup the vehicle so the ticket would be left open. They said once the ticket was closed and paid they could not assist. I never stated to Days Chevrolet or the ** Executive **sistance Line that I refused to pay. ** is the one that said the ticket needed to be open. I even told ** I would happily pay the bill if they would provide me a warranty going forward for just my A/C System. The communication on **s end was very poor. They routinely didnt answer, said they tried to reach me and said they left voicemails but I never received all of them. My last 2 calls to them went unanswered and not returned. My frustration with ** elevated to the point that I gave up dealing with them. I know this is not Days fault and I dont blame them for something out of their control. I paid the bill and picked up the vehicle on 7/23. 
  The basis for my complaint about the ****************** stems from them not identifying the root cause of my A/C issues after 4 visits to the service department as they admitted in their response. 
  In 4 trips to Days for A/C issues they diagnosed the problem of a faulty Thermal Expansion Valve 3 times and a diagnosis of theres and leak somewhere but we cant find it the other time. Those were the exact words of the service writer at the time, *******************. All these issues were in a span of 35K miles. ** a former ** Technician I can state from experience that replacing a Thermal Expansion Valve 3 times in just 35K miles is extremely unusual. I feel the diagnosis is incorrect and believe within a year and 10K miles, as the vehicle history shows, the A/C will once again blow warm.  
  One issue regarding this complaint is that I believe Days Chevrolet tried to make me look bad by telling the ** Executive **************** that I only bring my vehicle to the dealer for warranty issues because they show no record of regular maintenance. I know this because ** shared some correspondence with me between them and Days. This is insulting. ** a former ** Technician I perform all the routine maintenance that I can do myself and feel that them even mentioning that is unrelated and irrelevant. 

  I would also like to amend my complaint to include another issue. Although the work was not completed at Days, the technician tried to sell me an additional repair that was not necessary. I discovered this after I arrived home with the vehicle the next day. They said I needed rear brakes. I declined the repair and said I would do it myself. Based on this information the day after I picked up my vehicle I removed and inspected the rear brake pads and discovered they still had approx. 1/2 their life left. I pulled the pads and took side by side photos of the trucks rear pads compared to new ones (new ** pads) and it was clear, even to a layperson, that rear pad replacement was completely unnecessary. Trying to sell something to a customer that is not needed just confirms my realization that I have no faith in the service department at Days Chevrolet. 
  ** for the A/C issues, speaking as a former ** technician, I understand that sometimes problems dont present themselves all the time, sometimes theyre very difficult to discover, sometimes you need a second opinion, possibly a third from other technicians in the shop. Perhaps if this was done, the root cause *** have been discovered, because I still dont believe it has.
  Last, I would like to say that communications on the part of Days Chevrolet was also very poor. I was told by one of the service writers that the Service Manager would call me, I never received a call. When I questioned the diagnosis of a third thermal expansion valve, the service writer I spoke with asked if the other 2 were replaced at Days Chevrolet? How could they not know this, they have the history of every time I brought it on their computer. Additionally, several text messages (their preferred method of communication) to the service writer went unanswered. 
  While I do appreciate the offer of 10% off, I dont feel it was enough given the frequency of the A/C issues. I wouldve been happier if they just charged the system and said we cant find the problem. 

  Sincerely,
  ***************************

  

  Business response

  07/29/2024

  Good afternoon-
  We performed our diagnosis and verified that the thermal expansion valve was leaking. The repairs were quoted and authorized by *******************. Upon completion of the repairs, our technician verified the work done. ******************** has since taken delivery of the vehicle. If GM decides to offer an extended AC component(s) warranty, then our dealership will be more than happy to perform the service warranty repairs on the vehicle as expected.Unfortunately, the component failed and was out of a warranty time period.Component failure is out of dealership control. All GM components come with a nationwide warranty. Due to the customer incurring the repair expense, we applied a discount towards the repair to assist our customer with the overall cost. Our work on this component has a 24-month warranty, parts &labor. This is our final response to this case. 

  Thank you for your attention to this matter.

  Customer response

  07/29/2024

   
  Complaint: 22018876
  
  I am rejecting this response because:

  I dont believe Dayss Chevrolet is properly diagnosing my A/C issue. Its extremely unusual for a vehicle to need 3 expansion valves in a span of 35K miles. **** my vehicle was serviced in March of 2023 for warm A/C they said they could not find a Freon leak. While true it did leave the dealer operating as designed, just 10K miles later the A/C was warm again. Approx. 10K miles is consistent with the average mileage between warm air complaints. See details below.

  8-27-20 TXV Replaced  (21,427 miles)

  8-10-21 TXV Replaced  (29,303 miles)

  9-15-22 A/C Blowing warm again but circumstances caused a delay to the dealer until March 16, 2023 (****** miles) I explained the circumstances to *******************. 

  3-16-23 Warm A/C since 9/2022, System Serviced, no leaks found. (****** miles)

  7-10-24 TXV Replaced a 3rd time. (****** miles) 
  

  Without taking dates into mind do the math on the mileage between times the A/C was repaired (or just charged) until it started blowing warm again. The average is approximately ***** miles just for Days Chevrolet visits. I did not include the 1st visit to ******** Chevrolet however the mileage is consistent with those listed above. 
  
  These details are the reason for my complaint. I don't believe the diagnosis of a leaking TXV three times is correct only time will tell.
  As stated above how many vehicles need 3 Thermal Expansion Valves in a span of 35K miles? 

  Finally, In my last rebuttal about the dealership I mentioned another issue I discovered after I picked up my vehicle. That is, they tried to sell me rear brakes that were not needed. I have the old pads with pictures comparing new to old as proof. The dealership failed to address this in their last reply. 
  
  Failure of the dealership to identify the root cause of my A/C issues after 4 visits and trying to sell me something not needed are 2 reasons I will not be returning to the Days Chevrolet Service depart in the future. If my A/C issues continue, which I assume they will, I will seek other repair facilities. 
  I consider this matter closed WITHOUT a satisfactory compromise.

  Sincerely,
  ***************************

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 ***** Camaro here a month ago and found that I was lie to about several wrecks this vehicle had had. My insurance company notified me that these wrecks will cost my insurance to go up and it will cost a lot more because of these wrecks , who ever reads this complaint needs to make this right not deceive a customer,because I ask ****** for full disclosure of the vehicle ,under the law in ga that is my right for full disclosure of anything that might be wrong with this Camaro unfortunately I was giving hassle about the carfax and was told wrong information and was not disclosed to all facts about the wrecks I was told by ****** and ******************* there was only one wreck of accident,this information came out from progressive insurance,I dont appreciate being lie to or deceived,I have a right to know whats wrong with the vehicle if I would had known that there was tow wrecks and all was not disclosed I would not had bought the car , all this because of a sale and to pocket there money , this is wrong and Im fixing to turn this over to the attorney generals office of the state of ga and have this investigated ,I wanted to build a customer and dealership relationship but this has put a very bad taste in my mouth from days Chevrolet,makes this right , because full disclosure of any used vehicles that I ask information on while Im buying is my right and its illegal to with hold information that would had ultimately been used in my decision into buying this car and the car is not worth what yall sold for knowing that it had both those incidents in which now is costing a lot of money for insurance ,so make this right before I turn this over to consumer protection for the state of ga , thank you .

  

  Business response

  12/12/2023

  Day's Chevrolet has been in business in ******* since ****. We are not a perfect business, but we have built this business on putting the biggest priority on honesty and doing business the right way. We are confused at ****************** accusation that ***'s did not provide him a copy of the Carfax report. ************** was emailed a full copy of the Carfax report, per his request, on November 2nd at 3:50 pm. He purchased the vehicle the next day. The report states that the vehicle had 2 separate incidents in which "Minor" damage was reported. Secondly, ****************** insurance premiums have nothing to do with this report. The cost to insure a vehicle depends solely on the type vehicle, age, miles, and insured's driving record. Again, there is nothing we can do at this point. We haven't done anything wrong.

  Customer response

  12/17/2023

   
  Complaint: 20994835
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  third where days Chevrolet lied no I was not giving a full report of this vehicle that had two accidents, I was made a aware by progressive insurance about both accidents, I was told only one wreck , not two but only one ,my insurance skyrocketed, a dealership in canton is the very first contact to disclose all the information on Carfax ,days Chevrolet failed to disclose this information I have an email from ****** saying and rejected from wanting to give me a Carfax and said in quote we dont have to give a Carfax and I even got a witness that *********************** say mr.theres only one accident on this vehicle.they have trained this salesman poorly , I was not giving full disclosure from days Chevrolet, and nobody cards his long this dealership has been in business, when a customer ask for full disclosure not partial full disclosure I would not had bought this vehicle , now in the state of not disclosing all facts to a customer is considered deception and deceptive practices by a business, if you want I can turn this over to the attorney general consumer protection agency for an investigation and fox5 in ******* would love to put this on national tv to show just how bad this dealership goes to lie to a customer to sale a vehicle it doesnt matter if its minor or not its affecting my insurance and progressive insurance is the one that also disclosed to me both wrecks and said thats days Chevrolet has had a accident on property while the vehicle was owned by days Chevrolet, ****** absolutely rejected and did not want to give me full disclose and this vehicle wasnt even worth ****** dollars thats how crooked this days Chevrolet is , now either resolve this or I will hire an attorney to resolve this to my best interest and I will not buy anything else from day Chevrolet,and I will expose their stupidity and reputation even in ****** review and shoe the documents I have now been giving to expose what they have done just to make a sale , Im pretty sure once I put this documents online and show I was not giving full disclose of the information I was requested and yes days Chevrolet lied saying they gave a copy of a Carfax no sir a partial report with out the other accident, and my girlfriend *********************** disclose only one accident not two but only one , nor write me a check for the **** dollar negative equity thats in this car for falsifying information and not disclosing what I ask for and Ill consider it closed until then Ill be in the phone with a lawyer and the state of ga and fox5 your choice yalls reputation is everything, I will show just how bad this dealership had to go and lie about the facts of this vehicle to cover another accident that wasnt disclosed of that wound had changers my mind now Im going to show what I was giving by progressive to show both accidents one that the customer did and one that happened on the property of days Chevrolet,**** dollar write the check out and send it to my address in file or be sued for a lot more , simple as that for committing deception and bad sales practices 

  

  Business response

  12/18/2023

  There is nothing else Day's Chevrolet can do at this point. ************** was emailed a copy of the Carfax on 11/2/2023 at 3:50pm, 1 day before he purchased the car. We have consulted with our legal  representative and will not let ************** continue with his slanderous approach. Case closed!

  Customer response

  12/18/2023

   
  Complaint: 20994835
  
  I am rejecting this response because:
  
  Sincerely*
  
  *****************

  case is not closed sir have your legal representative give me a call and for your information you lied and constantly lied because you and ************* gig got caught for lying and with holding information that would had changed my mind lets go to court have tire legal team take me to court I have a witness and I have an email showing that huge salesman rejected practically did not want to give a full copy of that carfax I have you telling that there was only one accident would you like for to tell you that I have copys from progressive and another dealership telling me that days Chevrolet lied and with held and committed deception Im not going to stop you want me to stop carry me to court and Ill *** to get everything back plus damages*from a sorry print dealership that covered up accidents to make a sale and you taught this lazy salesman Jarret to lie * I have a witness that ************************* ************* declining from giving a carfax because you and this salesman did not want me to find out about two accidents but admitted to one accident* this is slanderous this is facts * he finally admitted there is one accident ************* yall with held the other accident until my insurance notified me of the two accidents and one yall failed to tell me ******* did not give me a full copy you better go back and read his email and my emails I told him and I said over the phone with my girlfriend hearing my conversation saying and I quote * I want full disclosure of this vehicle * days Chevrolet failed to produce all of the carfax and ************* does no anything about ga law you can be ***d over bad business practices and with holding disclosures of problems with a vehicle when ask about it and yall did it *so stop playing dumb and stop victim in the victim of a dealership that barely makes sales * the car is not even worth ****** dollars I will keep stating facts until yall resolve this matter or Ill file against you *its better because if j contact an attorney you will pay my attorneys fees * you lie about this in the beginning*admitted one accident not two but one * would you like for my witness to show up to court knowing I told ****** I wanted all information pertaining to this vehicle and you need to read his emails and *** be stupid or acting dumb yall got caught in the act of deception and you deceived me to make a sale * nos resolve Im giving you a chance before I do what I said on the first contact you read if the statement to you sir * youre calling me a liar is when my insurance is now 311 dollars amonth I have never  in my life paid that much because of these two accidents this is why my insurance skyrocketed* so I ***t want to hear you cry about it or lay blame on me because your dealership is just that bad thank you now resolve before I contact this attorney thank you .

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a phone call from ***** in the body shop saying that every time they tried to finish my car, they kept blowing fuses and modules. Once i picked up the car, i noticed the speakers immediately ** of phone calls coming thru bluetooth. Crackled horribly. The next morning it was very cold and frost was on my car. I tried turning on rear window defrost and it didn't work. I went straight back to ***'s office and spoke with *****. He told me he would have to order parts to fix. Well, a week went by with no call back from ***** so i went back to office again and ***** said same thing again. He would order parts and call me when they can install. Well, now it's been nearly 2 weeks and still no call backs, no nothing. All i want is the car working like it was when they replaced my bumper.***** should have kept his word that he was working on it. I did not want to file this complaint but ***** left me no choice.

  

  Business response

  02/21/2023

  I spoke with ****************** this morning and apologized for the lack of communication. Day's Chevrolet is waiting on a part from *** in order to complete the repair on the rear window defogger. I guaranteed ****************** that we would keep him updated and gave him my personal cell number should he have any further questions or concerns. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩