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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Paid a reimbursable cash deposit of 500$ on ***** for a vehicle that was in transit. Decided I did not want the vehicle because it was further delayed from arrival and cancelled buy with dealer. I requested my deposit back on **** in-person. Sales manager said that the owner is the only one that is able to reimburse and that I could only be reimbursed via check. I was told that the owner was not available at the moment and I am to follow up next day. I followed up again on **** and requested my 500$ cash back but was still told that the owner only does check and has to sign it and that the owner is not available. On **** I tried to get in contact with the sales manager but was denied and forced to speak with car salesman employee. That employee became irrate with me that I was once again inquiring about my deposit. The employee said during the conversation that the owner is not available and is to busy with other things to sign a check right now and will get to it when the owner has time. I ended and the informed that employee that I will be contacting the GA better business bureau.Business response
10/11/2022
Business Response /* (1000, 5, 2022/10/10) */ ************************************************************************************************************* The check was issued and signed by ownership. Customer was informed the check was ready for pick up per his request on **** Consumer Response /* (2000, 7, 2022/10/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Business hours
Today,7:30 AM - 7:00 PM
| MMonday | 7:30 AM - 7:00 PM |
|---|---|
| TTuesday | 7:30 AM - 7:00 PM |
| WWednesday | 7:30 AM - 7:00 PM |
| ThThursday | 7:30 AM - 7:00 PM |
| FFriday | 7:30 AM - 7:00 PM |
| SaSaturday | 7:30 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.