ComplaintsforStars Athletic Club
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In January 2023, I signed my daughter up for the one hour per week Wednesday Stretch Class. My daughter attended all the classes that we signed up for in the month of January except for the Wednesday, January 25th date because on the way to the gym, we were in a six car automobile accident. As of a result of the accident, I called them on January 25th to inform them that my daughter, *****************************************************************, would not be attending class due to an auto accident. I also called them on January 26, 2023 to cancel the classes and I tried to cancel the class online prior to February 2023 and removed me financial information from Star Athletic's website. In addition, I spoke to the owner/secretary ******* and she informed me that the class was cancelled and that I would not receive a bill. As of March 21, 203, I now have a $145.00 overdue balance for classes that my daughter has not attended and I have been desperately trying to resolve for a few months even though as of today, I still do not have a car and I will not have a car until the month of May 2023. In all, I am seeking a $0.00 balance and a credit to my account.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.