ComplaintsforZ & W Off Road, Inc.
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Complaint Details
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Initial Complaint
11/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a J8 Master Cylinder from ShopJeepParts.com on April 21st, 2022. The company I believe has since become defunct as I have not been able to get in touch with anyone there via email or phone for a month now. The product carries a 12 month warranty and I have spoken to ***** at Crown Automotive that assured me the Master Cylinder is bad. So far all contact with the company have been incredible. However, ***** has told me that crown does not accept warranty replacements directly from consumers and I would need to go through the place I purchased it. I told ***** my dilemma and he said unfortunately that is their policy and nothing he could do about it. My issue is how can you have a 12 month warranty on a product and not actually honor it? I just want to get a bad Master Cylinder that they manufactured and sold replaced under warranty.Initial Complaint
12/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased an item from businesses website, didn't receive any tracking info or any shipping info for a extended time. Emailed company about this info was told they would have to look into it, after several days was told it would ship last monday. They never provided the requested tracking info and there website is showing to be down due to a security issue, and they will not reply to emails, or phone calls. After putting in some research it is obvious at least part of the time this business is operating in a manner that suggest that it may be a scam or shouldn't be selling products they do not have and are dishonest about stock or shipping times.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.