ComplaintsforChimney Service Experts, LLC
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Complaint Details
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Initial Complaint
03/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On February 15th and 16th of 2022, **** from Chimney Service Experts conducted two fireplace inspections, one fireplace cleaning, and one dryer vent cleaning and repair. Upon completion of the work, we paid him (see attached paid-in-full email). However, **** never provided the fireplace inspection reports and photos promised in the email that were supposed to come with a final invoice (See the opening paragraph line that states, "In that final copy you’ll find the service notes, recommendations and estimates. That email will have the photographs attached to it."). You will also see on page 3 that he says "Regarding both fireplaces, recommend fireplace NOT FOR USE per NFPA-211, due to potential hazards. Service notes and recommendations will be provided upon completion of payment for the above listed work." **** never gave us a report or told us what these hazards are, so we have no idea what we are dealing with. We have called, texted, and emailed him multiple times asking for the report, and he is not responsive. We suspect that he lost his records and is not willing to admit it. He was very disorganized. Since **** will not provide the report we paid for, we are seeking a refund of $249 to account for the two fireplace inspections. We are not seeking a refund of the fireplace cleaning. This refund should be paid because while **** conducted the inspections, he did not deliver on the service as promised and provide the final report. We now must pay to have another company inspect our fireplaces.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.