Complaintsfor2 Kids and A Dad Company

• Initial Complaint

  08/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  This company placed an online ad for lawn service. $200 initial service, $150 ea additional. They claim to pay electronically, on the 5th of the month. They can only be reached via text or email. I've been texting and emailing for 3 days, not a single response.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Services that were listed on the contract were never provided. They kept giving excuses and saying they would complete services in a few weeks but never did. They were contracted for service every 2 weeks and when I asked them when they were coming after not coming for 3 weeks, they got upset and said they were terminating the contract (I had complained to them in an email about their service). They said they would issue a partial refund but have refused to answer my emails asking how much the refund will be for and how it will be issued. I paid them up front via Zelle as I was provided a discount by doing this. They have since unregistered the Zelle account so there is no way for them to refund me. This company does not disclose that they outsource their services completely. I thought I was paying for a local company to provide lawn services and a company with a different name on their truck came to do the services. The service provided killed our lawn in spots and there are weeds growing everywhere, so I cannot see how they applied a weed treatment that was in the contract. Just terrible service and now a breach of contract. Other consumers need to be warned of this company and they need to provide a refund immediately as I have now had to contract with a new company to do the services. I have told them I expect at least half of the amount paid to be refunded, but again, have received no acknowledgement on the amount I will be refunded, when, and how.

  Business response

  07/18/2024

  We already informed customer of our terms of service and the refund process. They aren't getting a full refund on work already done over the course of 4 or 5 months of the contract. Again due to us missing service one time during the 4th of July holiday they were up in arms. We offered to end the relationship as they were unhappy. We will return a portion of the 60-75:days left in the contract per our terms of service. After they escalated everything we prefer to not have to be contacted by them  A portion of the remaining payment will be returned and has been communicated to them. 

  Customer response

  07/18/2024

   
  Complaint: 22007999
  
  I am rejecting this response because:

  I still have not been informed of the amount of the refund (I have asked for half, not for the full amount) nor have they told me when they will be processing this refund, nor in what manner. There are not "terms of service" to which they keep referring to listed in the contract, nor on their website. Half of the services were not provided. We did not receive the tree removal or power washing, we do not believe we received weed treatment or fertilization (see attached pictures) and biweekly service was to be through September 30th. You can also see in the pictures that the lawn mower stained the driveway. I need to know what the amount of the refund will be, when it will be paid, and how it will be paid. 

  
  Sincerely,
  
  *****************************

  Business response

  07/18/2024

  We are ending this back and forth. Whatever customer chooses to do here on out is their choice. We aren't replying to anymore messages. We have offered partial refund and thats all. 

  Customer response

  07/18/2024

   
  Complaint: 22007999
  
  I am rejecting this response because: The questions I have asked have still not been addressed. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of transaction: January 2022 Type of Service: Annual lawn care I prepaid for a year of service with this company, but they've not serviced me since September of this year. They no longer respond to messages or emails, and have basically ghosted me. At this point, I want my money back for the last quarter of the year that they have not provided service for.

  Business response

  11/15/2022

  The project was over the amount of service for the year was done. The project was started in DEC21 and ran through October (growing season).  Our lawn tech doubled up a few times and the amount for the year was up (25 bi weekly services including 1 initial cleanup Dec21-Oct22). We asked customer to renew once contract was up and they refused. The contract is up but they can always renew, which they refused. As you can see with the proof in the  communication attachments, we reached out to them to renew Oct.8 with no response then again on Oct 24th. They later informed us that they weren't going to renew in turn ending our agreement. To now complain about it isn't an honest attempt at a resolution, as well as an attempt to recover monies for work already completed is disingenuous. We believe the customer wasn't aware of the amount of service that they had done as a lot of time they weren't home

  Customer response

  11/15/2022

  Dear BBB:

  Since the contract was signed on December 20, 2021, and the initial service was paid for separately from the yearly package, as shown in the contract attached. The first service for the yearly package did not start until the week of January 1/9 - 1/15. How can the company call the service a "yearly package" if they cease operation by October, as they claim is what's noted. The yearly package, as stated in the attachment, is for a bi-weekly cut, edge, and blow throughout the year. No where in the contract, attached, did they say that service ends on October. The ending statement of the contract states "Contractor is to provide services for
  a contract for a 12 month span, renewable at 15%off."

  Unless I am mistaken, January to end of September is only 10 months. There were no such thing as "doubling up" to accommodate for the missed services, as any service provided was simply to make up for the missed service dates before.

   

  Notes from the contract:

  Yard Cleanup Package ($499): Leaf Cleanup, Brush Trimming/ Brush
  Work, Hedge Trimming. **** care and Maintenance Package
  (Yearly Package) Bi-Weekly Cut, Edge, Blow and Monthly and as
  needed Hedge trimming throughout year. Discounted landscaping
  additional services. Dormant Season Nov-Feb. Maintenance/upkeep
  as needed. Please have an outdoor electrical outlet available.
  Please remove any household objects from yard that *** impede
  work on scheduled service days. Contractor is to provide services for
  a contract for a 12 month span, renewable at 15%off.

  Business response

  11/17/2022

  The project and contract was fulfilled and we serviced customer until the end. 26 bi weekly services. Thank you for your service.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  In my experience, 2 Kids and a Dad is a fraudulent and negligent service provider resulting in damages to home and requesting full payment and not delivering on agreement. They disappeared after collecting $70K and fleeing without delivering the agreed upon project. The first sign is when they requested the first money installment before the work starts, and the last money installment before the work completes. In fact, they are not licensed in any trade yet advertise as a General Contracting Company across the South West Region. I have observed that they rotate markets to fraud customers - posting ********** ads in *******, *********, *******, etc., seemingly leaving town when they've gotten their profit fill from taking advantage of customers. I have found two other customers in the last month in ******* that have been frauded by this company in the same way. 2 Kids and a Dad puts together a crew after you make payment, employing subcontractors that are not licensed as well for any professional trade delivery. They position themselves as a family company, however they are primarily a sales and marketing operation, also owning *************** and Virtual Pea, which you can find the same principal assigned to the LLC's. They impress customers with their graphic gimmicks on website and digital. If you try recourse after they abandon your project after payment, you will find:-They do not have a business address, as it is a PO box, so there is no way of meeting with or serving the business with demand letters / lawsuit -They do not have an identity as all communications are made through text and email only, there is a -They are registered as an LLC in **, and have a slew of other LLC's to protect personal responsibility I am looking for them to contact me for months, for remediation, as I'm left with a demolished house and no residence. They have taken money for a service and not delivered what was agreed upon.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I have hired two kids and a dad company for my home improving project with the estimated cost of 36k total budget which includes labor and material. They have sent me the invoice with payment split of 4 equal payments of 9k each. I have been asked to transfer 9k as first payment to get the work started which i did. They have sent the crew who started the work of removing old fixtures (lights, toilets, vanities etc), floor, carpet. While they were doing demo, the crew damaged one of the water pipe in the master bath which leaked the water into the basement floor and damaged my roof, flooring in the basement area.The same crew was hired by Two kids and dad company contractor to do the painting job which i feel was terrible mistake as they were not professional painters. They were doing a terrible Job and had no clue what they were doing. It was delaying the project as they were not showing up on time. I have requested the contractor to hire a professional as i see there were several damages caused by their existing crew.The contractor hired new guy just one person for the entire home, he was trying to save money and again he found to be cheap and not knowing what he was doing. I was disappointed with work and timelines as it was already one month they haven't even finished first task of interior painting. They started pushing me for second installment to get the workers continues. With the intention of not derailing the work i paid them payments of 9k & 9k. While all these were happing happening they started asking for more money for the project on top of what we have agreed on. When i questioned why would it cost more, they said they estimated it wrong originally which again shocked me as it was middle of the project and i felt like betrayed. Moreover the project was making no progress at all. When i pushed them for status, they came back with revised timelines with a promise to deliver in a 10 day timeframe but it was all lie. when i questioned they bailed.

  Business response

  06/25/2022

  These claims are not accurate and are unfounded.

  Everything was done and in time. There was an issue with some damage that was repaired and signed off on by customer. To now bring it up as an issue to sway attention away is not truthful. The customer wasn't charged initially for some tasks that had to be added in. Project payments are staggered and are due at certain benchmarks. As well, customer flooring materials would cost more than estimated (change in choice of flooring)and was the reason for the additional payment request. The total project didn't get completed or full payment was never received. Customer decided to end the project abruptly on his own accord, even though we were willing to finish out the work. He is now asking for refunds on work, material, and time allotted to complete the project that has already been accounted for. We have a policy to finish out the contract in a timely fashion and know that issues do arise but when customer runs out of funds to pay us or ends the project, we are left holding the bag. Again we are willing to finish the project if we can come to an agreement on the payment due, we never bailed out. He decided to end the project and is now flip flopping looking for a way to shift the blame.

  Customer response

  06/26/2022

   
  Complaint: 17478359
  
  I am rejecting this response because: I am rejecting this response because: I do not agree with the response. I have attached the series of events that occurred during the course of project duration. It was purely the company coarse of actions like additional charges related to flooring and demo which was not in original quote and moreover they came up with those charges when i tried to push them project status. In addition they did not meet the committed timelines instead they asked for additional 30 days which was no way going to work and has incurred additional rent and mortgage overheads. The document clearly explains how much patience i have showed and willingness to try to work with them but they have used it against me. In addition they have caused damages to my property basement floor, roof and patio (paint all over).
  
  To Summarize, as you can see a series of events, their unprofessional crews, company irresponsive and negligence has resulted in unfinished project and damages to the property. They haven't completed any tasks from project list and trying to impose all the charges on me which i am not responsible for. I need a full refund and all damages needs to be paid. I would not be hesitating to go to court if they are not agreeing to refund my full money and pay for damages. I have all the proofs and records to prove that they are responsible for this mess and they should refund and pay for damages along with mental stress that i have gone through.
  
  
  Sincerely,
  
  *********** Anegouni

  Business response

  06/27/2022

  Again we offered to complete the project but customer decided to pull plug and now is looking for any reason to get monies returned for work already completed. Our tech provided pictures of the completed work repair work. After customer decided to walk away we still paid our tech to complete work. We have picture proof of work and communication exchange about the progress. At this point, we offered to get things done but customer doesn't want to up their budget and now is scrambling to find  way out.

  Customer response

  06/27/2022

   
  Complaint: 17478359
  
  I am rejecting this response because: I don't believe the company is being honest here. They kept coming back with excuses with either more money or more time to complete. I dont believe they had any intentions to complete the work as they had multiple crews bailing on them which they were trying to impose on me. I have already shared the sequence of events in the detailed PDF files. you can clearly see the sequence of events led to this situation. There was no work completed by this company, the crews they sub contracted were miserable. The company never visited the project to validate whether the work was completed or not. They dont lift the phone or responded to my text. I paid them 29k for the work, except interior paid that too 25% done nothing was completed by them.  i would like to what tasks have been completed from the project list?? None, they haven't even completed interior paint which started by them. I had to hire new contractor to finish the work. I would demand my money back along with the damages repaired else i would have to deal it in court.
  
  Sincerely,
  
  *********** Anegouni

  Customer response

  06/30/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *********** Anegouni

  Business response

  07/01/2022

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Regards,

  *********** Anegouni

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted this company thru their web site to have my yard cleaned up. I gave a detailed description as per their request. They texted me back on my phone with a estimate of $299.00, I agreed and texted that response back. The texted me requiring a deposit of $175.00, I payed using Zelle. The confirmed that they got the money.The set-up an appointment date of March 6th, 2022. Their man pulled up to my house at around 1:00 PM .Then he drove off, never got out of his truck. I texted them, they replied back saying that they don't know why, that they would find out. Then they texted me and asked me to take pictures of my yard and send them in.I said No, you man was here and didn't even get out of the truck. I then asked for a refund of $175.00.They said OK, it will take 5-7 business days, I said OK.I have not received the refund, they do not answer my calls, I have left several voice mails. No response.Please help, I do not want to seek further litigation.

  Business response

  03/16/2022

  Today was the 7th business day. We couldn't just hit refund with Zelle but had to find his phone number and set up a Zelle recipient. We have only communicated through our system. Never the less we have refunded him more than what he paid as a way to express our sincerest apologies. We also terminated that tech that day as we don't tolerate those actions.  Attached are the payment slides and our communication with the customer that we hope to win back over.

  Customer response

  03/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am completely satisfied, Please retract my complaint.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩