Customer ReviewsforDelta Air Lines

I traveled with my family and we booked consecutive seats. Our ***** were confirmed at check-in and are on our boarding passes. However, at the time of boarding, they gave me a piece of paper saying that my aisle seat is switched to a middle seat. It was a full flight and I had no recourse. This is NOT cool Delta. Do not cheat on your customers!

Delta has a system issue that is preventing users from accessing their accounts, yet they do NOTHING about it. Read about it here: **************************************************************************************************** issue has been going on for over a year, and Delta has done nothing about it. Their support is terrible, and they are unable to help. There is no escalation above Level 1 support. All they make you do is go in a circle of h*** to clear your cache, cookies and they force a reset PW. This issue for me started when they locked my account for some security suspicion to protect my account, while I appreciate it, once I validated my account, I have not been able to regain access.Delta Executives and their Customer Experience Team need to take a serious look into this. The fact they have a 1.2/5 rating says it all ....

Extremely shady business with illegal business practices.I paid over $900 to upgrade the seats of my spouse and myself to sit together in Delta Premium Select for a 6+ hour flight.With zero communication, notification or accommodation, Delta downgraded our seats and separated us. No acknowledgement, no apologies, no compensation. Spoke to two chat agents both of whom assured me I would receive a full refund if I submitted a linked form. I submitted the link form and a week later received a refund for $158. The ******************************* (DOT) requires airlines to automatically issue refunds to passengers who are downgraded to a lower class of service. Delta did not do this is engaging in fraud.

My suitcase came off the baggage claim carousel completely destroyed, it's a hard shell rolling bag and the case is irreparably cracked. I didn't notice until I got home and went immediately into a religious holiday which (based on my personal practice) prevented me from being able to handle the situation for an extra day or two. When I finally did get in touch with Delta customer service I was told that without exception if it's not reported on site at the airport within 24 hours their policy is not to reimburse (aside from the fact that there is no customer service phone number and everything must be conducted through the website or via text messaging which is shockingly inaccessible for many people; I'm lucky that I'm able to go through these processed digitally but it's inexcusable to me that there is no way for others who can't to receive support.) That their policies are so restrictive and cannot accommodate exceptions in certain circumstances is reprehensible to me. They destroyed my property and now I have to pay to replace it. Shockingly bad for a company that prides itself on customer service.

Last Sept. 21, 2024 my ******** booked ourselves on a Delta Airlines flight 7076 from ******** at 6:55am to ********* w/ a connecting flight 4020 from ********* at 11:25am to *******. We were already in line at d check-in counter for more than an hour wherein 4 ground crew were attending d check-in counters. 1 of d 4 was assigned for 1st class passengers. About 15 minutes in line, 2 of d 3 of d ground crew went on break leaving only just 1 to attend to d long queue. When d 2 got back to reopen their counters, we were about 10 minutes away to be catered. When we finally got into d check-in counter we were told we were 5 minutes late & couldnt be boarded anymore. A fellow 2 pax behind us complained he already had web-checked his ticket & only needs to check-in his luggage but was also prevented from boarding. Had d airline been considerate enough to provide substitutes on d 2 ground crew on break, all passengers on queue could have possibly been accommodated on time. An airline is supposedly a service oriented business thus easing d passengers checking in should also be considered. We just bought our tickets d day before our flights & were having difficulty web checking our tickets. Just d same, a fellow behind us did web-checked but was also left behind. Passengers shouldnt be faulted for d inefficiency of d airline. We are hoping Delta Airlines will refund us our unused tickets & improve their services.

Worst flight ever. Paid a big price for no service. Was not given any meals. It was over 5 hours for one flight. Took 26 hours to get from ********* to *********** ********. No leg room. Husband with vascular issues and I asked in advance about this. Paid first class prices for less than coach service. Husband ended up with cellulitis terrible. We had NO leg room for first three flights. First class was up against the wall in first row. Was told they were out of meals so we got a terrible lettuce salad. On the way home we got nothing at all but maybe a cookie. Expected much more for over $6,000.00! They gave me a voucher which I have to use with them for $100.00. I feel I should be reimbursed difference between first class and coach. I feel the only perk was that we got to get on plane first. I would have waited for a seat that had some room. Also, they made our reservations for us and we were in first airport for 12 hours before first flight took off. Were told there were no other flights going to ********************. There certainly were other flights-just not on their airline. We could have easily taken a flight to ******** and gotten home from there. 26 hours and then two more hours to drive home from airport. I do not think this would be acceptable for anyone, let alone being a senior citizen with health issues.

1st amendment violation. Veterans get kicked off planes now for wearing Veterans suicide awareness shirts. I'm disgusted by there policies that no one has rights on the plane. Delta is the worst.

DISGUSTED! NEVER HELP DELTA with their overcrowding issues! If could pick less than one star I would! On a recent flight from ********** to *******, the agent asked for volunteers to put their carry-on bags in the main hold. I did, because of course, I'll help out, why not? Have to pick up my large bag at Baggage Claim anyway...Well ****** learned! They DAMAGED, yes DAMAGED my TUMI bag (which is a VERY WELL MADE AND DURABLE BAG, never incurred issues anywhere before) AND had the ***** to deny my damage claim when I followed all their prerequisites. I was rudely REBUFFED by the Customer Service Agents at ********** "contact the manufacturer to put in a claim" when I told them it was a TUMI without having me come forward to the desk OR bothering to leave their desk! I am not rich, this was a GIFT from my sister! I followed their online and phone protocols, submitted all the information requested WITH pictures as I left the airport. DELTA's response "we consider minor damage wear and tear." I didn't have to put my bag in the hold. It was trying to be a thoughtful passenger, "no good deed goes unpunished." The damages were not minor and this GIFT is broken. DELTA has shown their true colors, Incompetent with and uncaring of the security of passenger belongs. IF you are a regular person, even though a SKYMILES member, they don't care. IF you choose to fly DELTA, which thank you no more for me, don't EVER offer them your bag. THEY DON'T CARE.

The Delta e-credit system is flawed and misleading, and there is no notice of it until it's too late. When using an e-credit that has an upcoming expiration date, any dollars spent on a new ticket that partially uses and e-credit actually expires along with the original e-credit expiration date. So new dollars spent can expire very quickly even if you cancel the flight and get an e-credit it. This is a bad flaw in their system. I tried customer service and they held firm and would not adjust my credit.

July when they had the ************** issue our flight got canceled. Yet, our bags went to our destination. How? 3 days later we get to our destination and MY BAG IS MISSING. Filed a claim. Emailed people. Figured out next steps.. then GHOSTED. The minute I sent my missing items and the value! Over $1,500 worth of stuff. Ive emailed multiple times a week and NOTHING!!! I want compensation for my luggage!!!!!