ComplaintsforAroma Paradise
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On October 28, 2023, I purchased an metal diffuser for $34.99 from Aroma Paradise at ***************** ** *****. Unfortunately, the product did not perform as intended as it was defective upon using and did not spray mist as intended. Upon contacting the store about the problem, I was told I could bring the product to the store. However when I brought the product, the store did not want to refund or exchange but still took the product. The store staff stated that I would hear back from the manufacturer of the product in 2 to 3 business days, but no one contacted **** had to visit the store multiple times despite leaving my number and calling the store. The store ignored my calls and text messages. Currently, the store has not given back either my product or my money. The store does not want to help and I have to file a credit card claim as I do not have either my product or money.I have enclosed the receipt, the confirmation of staff stating the return of the product, and a text message where they will not offer aid.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.