ComplaintsforNewell Brands, Inc.

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a set of Calphalon pots and pans online on August 14th, via **** which I received the following week. I was shocked at the low quality of the product, which in no way resembled the 15 other Calphalon pots and pans I own. I did some research and learned that Calphalon is now owned by Newell Brands, who has moved almost all manufacturing to *****. I contacted them immediately about a return and was provided a return slip via FED EX tracking # **** 8336 5983. I shipped it August 28, 2024 and they received it August 30th. Although I paid $110.94 I was told my refund would be reduced by $10 return shipping and $5.95 original shipping (OK.) '*****' [********] also said that tax ($7.50) could not be returned as it had already gone to the 'tax bureau.' What? This reduced my return to $87.49, but at least it was something. After my initial Aug 26th contact I also emailed ************************************************************* on Sep 16th (they sent another label) Sep 17th, no reply, Sep 24th (no reply.) I then wrote a review to which I got an email on Oct 2nd directing me back to Calphalon. I emailed again on Oct 25th, when I did say I would file a complaint with you. Again, no response. It seems consumer care does not care and does not respond. There is no way to get a human when calling. Corp HQ ************ has a recording to call ************. Again, no human, but refers one to the online/email system I have been using. Moreover, the phone number listed on my **** statement for the purchase titled 'Foodsaver' is not valid. ************ is a FL number. I tried using ****** compliant system but they only help if it has been less than days since purchase. I have the email thread but do not know how to get it to you.I believe this process is quite purposeful in order to deny consumers any refunds.

  

  Business response

  11/14/2024

  Thank you for taking the time to notify us of the complaint. We are sorry to hear that the Consumer had a problems with getting a refund and for any frustrations it caused. We can confirm that we have connected with this Consumer, and we have processed a full refund to her account. At this time, with the refund being fully processed we would consider this matter resolved. If the consumer has additional questions, we encourage her to reach back out to us via the open internal case. 
  

  Customer response

  11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  10/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing this complaint because my Coffee Maker that came from Newell Company caught on fire. I called the company, spoke to a Representative and the communication is going back and forth with no resolution. .I spoke to *******, Executive Resolutions. She has been telling me that need to have the product sent back. My neighbor and I managed to get the information off the coffee maker, but put it into trash because it was burned up. I have given them the information on the Coffee Maker.. The Model # is:BVMC-LMX120, SAP *******, Plug#M1364 EPK. All I am asking for is a replacement Coffee Maker with no cost to me. They have denied my request. Please help in getting this resolved. ***

  

  Business response

  11/07/2024

  Thank you for bringing this complaint to our attention. ********************** warrants that for one year from the date of purchase, this product will be free from defects in material and workmanship. Proof of purchase is required to obtain warranty service. You can find more details on our warranty policy here:

  **************************************

  We can confirm that we have made every effort to assist the consumer under the warranty provided. Unfortunately, the consumer has not provided any documentation to support the issue she alleges with our product. While the model number she provided is for a ********** product, proof of purchase is required for warranty service and photos are required to document the product and the issue reported. Additionally, for the issue this consumer has alleged, we would need the product returned for a full evaluation. If the consumer can provide the necessary documentation, we would be happy to continue working with her and ask that she reach back out to us through the open internal case.

• Initial Complaint

  10/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 10/13/2024 I placed an order with Yankee Candle (order #HFUS06442317429). I selected to pick-up the order in the store, because by doing so I would earn $5.00 toward my next purchase (see attachment YC1). I picked up the order on 10/16/2024, and received email confirmation that it was complete (see attachment YC2).After several days I still had not received the $5.00 credit/award toward my next purchase. I contacted Yankee Candle on 10/23/2024 and spoke with Yesmith (case #********) to ask when the $5.00 would be applied. She checked and verified that neither the points nor the $5.00 had been applied to my account. She said this is a common problem and I would get the points and the $5.00 within 24 hours. It has now been 48 hours and in checking my account this morning, the $5.00 award had not been ********** is frustrating I need to spend this much time getting this issue resolved. I would like the $5.00 reward applied to my Yankee Candle account as I have other items I would like to purchase.

  

  Business response

  10/29/2024

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer did not receive his reward and can certainly understand the frustrations. The $5 off coupon codes are included in the email notification sent to inform the consumer that the order is ready to be picked up. We can confirm that we've connected with the consumer and provided him with a new coupon code and would consider this matter resolved. If the consumer has other questions or concerns. we hope he will reach back out to us via the open internal case. 
  

  Customer response

  10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  *******, from **************************** did an excellent job of resolving my inquiry.  

  Sincerely,
  
  **** *******

• Initial Complaint

  10/23/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I placed an order and they canceled part of it. They said they could not send me the witches brew candle. That was the only one I wanted. I asked to have the order canceled and refunded as I didnt want the rest of it. I asked them two times and the ignored me and shipped it anyways. I want a full refund. I should not have to waste my time with a return as I asked them to not send the order.

  

  Business response

  11/11/2024

  Thank you for taking the time to notify us of the complaint. We are sorry to hear that the Consumer had a problem with his order and for any frustrations it caused. We can confirm that we have connected with this Consumer, and we have processed a refund to his account. At this time, with the refund being fully processed we would consider this matter resolved. If the consumer has additional questions, we encourage him to reach back out to us via the open internal case. 

  Customer response

  11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  10/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have contacted the company for months regarding pans that are damaged . I have never had an issue with a warranty replacement u til recently . They claim I am not the original owner when I am . I have an entire set of pots and pans from them . Ive sent all the information they have asked for including pictures . I asked to speak to a manager and was ignored .

  

  Business response

  11/07/2024

  Thank you for notifying us of this complaint. **********************, for its Calphalon brand of products (Calphalon), warrants to the original end user purchaser that its ********************** products purchased in the ************************ (Products) will be free from manufacturing defects for the warranty durations listed on our website, starting from the date of purchase or delivery (whichever occurs later), when used for normal household purposes and cared for according to Calphalons instructions. Proof of purchase and delivery, demonstrating when and where you purchased your product and when it was received, is required. For more details, you can refer to our warranty information here:

  ****************************************************************

  We can confirm that we have previously made an exception to the warranty requirements for this consumer. However, this was a one-time only courtesy. If the consumer can provide the necessary documentation for warranty service, we would be happy to continue working with her and ask that she reach back out to us via the open internal case.

  
  

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a pan. It arrived damaged. When I tried to initiate a return via the Calphalon website, it told me to call a number. When I called the number, it told me to go to the Calphalon website. It is a circular process, with no way to actually initiate a return or communicate with a human being.

  

  Business response

  10/30/2024

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the Consumer experienced problem with their product, and We can confirm that we have connected with the Consumer and that a new order has been successfully processed. At this time, we would consider the matter resolved in full. If the Consumer might have any other questions or concerns, we encourage them to reach back out to us via the open internal case. 

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are impossible to work with to get warranty ***lacements. I have filed a warranty claim on their website, which errored out after it was submitted. I used their "Contact Us" option, which failed due to technical difficulties. I called on a business day when they were supposed to be open and they had no customer service available. I called back another day and was spoken rudely to by a customer service *** who, aside from being condescending, was no help. I was emailing with *****, who quit ***lying 6 days ago.

  

  Business response

  10/21/2024

  Thank you for bringing this to our attention. We're sorry to hear that the consumer's warranty claim remains unresolved and that their experience didn't meet expectations. We value this feedback and are actively addressing service gaps. We've connected with the consumer and have ordered replacements at no charge under warranty. We believe this should resolve the issue. If there are any further concerns, we encourage the consumer to reach out via the open internal case.

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased Rubbermaid Brilliance food storage containers over various periods of time in 2023. At the time of purchase, and still to today's date, ********** advertises a lifetime warranty on the products. When going to use my lifetime warranty - Rubbermaid customer service now says they do not offer a lifetime warranty and will not fulfill it. I showed them numerous examples on their own website where the clearly state a lifetime warranty exists for said products - and their response is "There is no lifetime warranty on any of the Brilliance Food storage containers.They are falsely advertising products and offered to replace my product once as a gracious gesture if I send back my current product. I have sent many emails to no avail of them upholding their said warranty. I need help enforcing their warranty. This is now a breach of warranty under The ********-**** Warranty Act. I feel there is even room for a class action lawsuit as I am one of millions of consumers affected. My desired settlement is a lifetime warranty on my products for as long as they sell Rubbermaid Brilliance food storage containers. I also want them to stop falsely advertising the products with the lifetime warranty. Here is proof that on their own website they advertised it:***************************************************************************************************************************************************************************** ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Do a control find for "lifetime" on their amazon pages and it still shows today. ******************************************************************************************

  

  Business response

  10/25/2024

  Thank you for taking the time to notify us of this complaint. We are sorry for any confusion regarding our warranty. Proof of purchase is required for warranty service and we are including a link for more information below. We can confirm that a member of our leadership team has connected with the consumer and is currently working with him to determine how best to assist. If the consumer has additional questions, we encourage him to reach back out via the open internal case.

  ***********************************************************************
  
  
  

  Customer response

  10/25/2024

   
  Complaint: 22412327
  
  I am rejecting this response because:

  Rubbermaid has yet to reply to my correspondence. I've requested in writing how to handle any potential future claims, as well as provided the requested proof of purchase. 

  Sincerely,
  
  ******* ******

   

   

  Email attached, but for your records here is what I am requesting:

  ********, 
  
  I would like to know how the lifetime warranty will be upheld moving forward per the ******** ******** warranty act and what youre defining the lifetime as. My understanding it is for as long as you sell brilliance products. Please confirm so I know how to handle any future lifetime warranty claims going forward. 
  
  Can you also clarify in writing, that yes indeed, you did advertise the products with a lifetime warranty, will uphold, and confirm the other agents did not tell me the truth multiple times when they stated there was no lifetime warranty ever offered. 
  
  I fully understand you changed your warranty effective March 2024, but you still were selling the items with advertised lifetime warranties which I find very counterfeit and misleading. 
  
  I appreciate you updating the Amazon listings to remove the lifetime warranty lines. This particular set still mentions the word lifetime" so the product page will need to have the copy updated again. 
  
  You can see my purchases here, let me know if you need the detailed views, or you know the cost per SKU.
  
  Cheers, 
  
  *******

  

  Business response

  10/30/2024

  Thank you for taking the time to notify us of the consumer's rejection. ********** advertised a lifetime warranty at one point in the past for certain Brilliance products. While we no longer offer a lifetime warranty, we will honor such warranty for any products purchased with the warranty in accordance with all applicable laws or regulations. Proof of purchase is required for warranty service. We can confirm that a member of our leadership team is actively working with this consumer to resolve his concerns under the warranty provided. If the consumer's proof of purchase indicates that the products were purchased with the lifetime warranty, we will honor the warranty. 
  

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi,I was in contact with a representative about a warranty claim for our heated mattress pad. The reference number given to me was: ********. I was asked to send pictures of the product, proof of sale etc. These were supplied the same day (Oct 1, 2024) I was assured that contact would be made as soon as the same day. I included a picture of the box which clearly showed the 5 year warranty. No further communication has been received even after several prompts by email. When I initially called it was over 15 minutes of a wait only to be asked to send pictures. Service was good initially but not since. We paid nearly 200 CDN for the item and enjoy the product. We are seeking a replacement and maybe a second unit as goodwill.

  

  Business response

  10/18/2024

  Thank you for notifying us of this complaint. We can confirm that we have connected with the consumer to assist with his warranty claim. A refund of $204.51 CAD for the heated bedding that he has returned to us is being processed, and a check is being mailed to the consumer. The warranty does not provide for additional compensation. As the consumer has been issued a refund, we would consider the matter resolved.If the consumer should have any further questions, we encourage him to reach back out to us via the open internal claim.
  

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered ********* 3-in-1 frappe,iced & hot coffee maker thur Amazom for $138.60 on 8/23/24 just 6 weeks after i recieved it stopped working would not power up anymore i called company they walked me through a few steps but it didn,t work they were nice told me i had to write e mail explaining everything and they would mail me a new coffee maker a couple of weeks later they told me based on the date code provided your product has been manufactured in 2021 and therefor is out side of the designated warranty period unfortunately in this case i am unable to provide a free of charge replacement . to me thats bad business and a disgrace to treat a customer like that. it was not my fault that it sat on the shelf for 3 years before i bought it

  

  Business response

  10/17/2024

  Thank you for taking the time to notify us of this complaint. Mr. Coffee warrants that for a period of one year from the date of purchase, this product will be free from defects in material and workmanship. Proof of purchase is required for warranty service. 

  https://www.mrcoffee.com/warranty.html

  We can confirm that we have connected with the consumer to reopen her warranty claim and she was able to provide a copy of her receipt. A replacement product has been sent to her at no charge and we would consider the matter closed. If the consumer should have other questions, we hope she will reach back out to us via the open internal case. 

  Customer response

  10/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22396000, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Margaret Muscolino

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