ComplaintsforCru Lounge
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This happened 11/5/23 I gave this place a chance after it got shot up because I think it's a black owned business. the security was excellent but when it was time to order food the lady told me to scan the bar code. when I did I wanted to try the cru burger which came with Lettuce, ************ Sauce. Served with Salted Kettle Chips Cheese Options: American, *********************, Cheddar. when I received my food I only got a burger with onions and tomatoes. no side or no sauce. when I asked for the rest, the manager came to me with and smart attitude and said "what's the problem" after I just said you know what it's not worth it they came out with chips and a magical whipped up sauce. that's called robbery. to your own people. why lie on the menu and give people different after they pay. please just shut it down or get better people to run your business. Why am I getting charged a whole meal for one burgerInitial Complaint
02/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This business lies about automatic gratuity and refuses to show receipts until a payment has been made. I asked to see the receipt and wasnt shown. I also asked if there was an automatic gratuity charge twice in which the server replied no. This is deception.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.