ComplaintsforMarco's Pizza
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Dear Sirs / Madam at BBB:On Saturday July 20, 2024. I ordered a large 2 topping pizza, light sauce, with peperoni and steak topping for dinner from Marco's Pizza located at ************************************************** ***************. Order149 taken by ******. I picked my order up shortly thereafter. Returned home settled down for dinner only to realize the pizza was terrible it was cold, dough very hard and dry , steak topping were burnt so was the peperoni.. I decided to call *****'s early Sunday morning July 21st to speak with the manager on duty. His name was ******. I apprised him of the salutation with the pizza and respectfully asked if he could replace my pizza or refund do a refund, He flat out said No! I can not refund your money nor will I remake the pizza. I do not conduct my business that way. Why you did not call or return the pizza last night. I said it was raining pretty bad and I di not want to go back out. I was within the 24 hour period. You should have called last night. I said if you want I can bring the pizza to you so you can see for yourself. No that's not necessary. .My opinion is people are always looking to get free stuff sometimes call 2 or 3 days later. I said I am not looking for free stuff or cheat you in any way. I've ordered pizza from you many times and never had a problem. He replied all I can do for you is give you 50% off your next order. Basically take or leave it. This guy has no moral compass. He has unethical business practices. I am no ones thief nor did I try and get over merely stated facts to him about the pizza I purchased. I hope my grievance is taken seriously. This is not bashing him but I will not or can not accept his behavior I was hamulated. I also reached out to *****'s cooperate office left a voicemail to contact me regarding this issue. Thank you for your time and consideration.Respectfully and sincerely,CMO
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6035 Bakers Ferry Rd SW
Atlanta, GA 30336-4421
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.