ComplaintsforLemons Remodeling, LLC

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/18/23 in sent Tramayne ********************** $1200 for a job. The $1200 was an upfront payment for him to pour concrete for a patio in my backyard. He was supposed to start the job on the 25th of July, but he said there was an issue with the concrete company that he wanted to use. He then said that he could come back out on 8/1/23. On July 30th I received a text message from his girlfriend saying that he had a family situation and that my project would be pushed back. Those are the only details that I was given. On July 31st I received word that he was incarcerated and that hed contact me once released. I called Mr. ********************** on 8/6/23 and he told me that he halted operations for 2 weeks and that hed be able to finish my patio then. I told Mr. ********************** that I could not wait that long and that I wanted a refund. The refund would be the $1200 minus the materials that were purchased which means that my refund should be $1000. He told me that Id have my refund within seven days. I reached out to him on 8/12/23 and he said it would be a few more days. On 8/13 I reached out again and he said that I would have it by Wednesday 8/16. I reached out on Wednesday and he said that he was waiting on the remainder of the funds to post. I reached out again on 8/19 and now he is saying that it will be another week. Based on the conversations that we have had, it seems that he has no intention of refunding my money. The money that is owed to me is all that I want.

  Business response

  08/31/2023

  We agreed to lay *********************** patio on the dates mentioned and agreed upon. However when services were halted due to an unfortunate situation with myself and family we were not able to continue operations. We notified ******************* that the operations had been shut down and that once we reopened again we would definitely take care of his refund with all of our customers that we have. This was a definitely unfortunate and we definitely apologize to ******************* for the inconvenience and do tend to pay him the $1,000 back to him as a refund in a matter of one week when we have our grand opening again and launch. We both agreed to this and spoke privately on the matter as well as online and agreed to the same plan of action. We care about all of our valued customers and take every client seriously. We have never had this situation happen in the many years of operation. We will continue to serve ******* with the same quality as before. ******************* has my phone number and is able to contact us at anytime.

  Customer response

  09/07/2023

   
  Complaint: 20514221
  
  I am rejecting this response because:
  I have not been made aware of the exact date that I will be compensated. All Im constantly given are apologies. Mr. ********************** has said that I will be paid when he reopens, but I need a definitive date due to the fact that Ive been dealing with this for well over a month. Servicing your customers requires that you handle all business with care and intent. Mr. ********************** has my number just like I have his. It is unacceptable that I am the one that continues to reach out to him. A business that cares about their customers keeps communication open and keeps them aware of every step without them having to reach out constantly. 
  Sincerely,
  
  *************************

  Customer response

  09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

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