236 Customer Reviews
Review from Matt R
1 star11/12/2024
Do not buy a Rheem water heater. I drained my 2 year old Rheem classic gas water heater as recommended and it would not restart. In troubleshooting I discovered a known issue with the gas control valves. I contacted Rheem as it was still under warranty and spent almost 4 hours on the phone going through their troubleshooting and warranty process. They finally admitted the known problem was due to a faulty Italian part (GCU) they used when they ran into supply chain problems during the pandemic. I scheduled an appointment with one of their certified/recommended partners and got an estimate on $800 in labor. I received the part from Rheem and installed it myself in an hour. They do not stand behind their products but did give me free shipping as a "courtesy."
Rheem Manufacturing Company Response
11/13/2024
****,
Thank you for sharing your experience. Were sorry to hear about the issues you faced with your Rheem water heater and the challenges during the troubleshooting and warranty process. Your feedback is valuable and will help us improve our products and services. If you need further assistance, please dont hesitate to reach out. We appreciate your patience and understanding.
Rheem Digital Response Team
Review from Kevin W
1 star11/09/2024
We purchase a rheem hotwater heater about 6 months ago. We have had techs out from the company that installed it 8-10 & 1 from a second company ( $175 out of my pocket) they all throw parts at it .....yet another weekend with out hot water $3800 hot water heater is a waste of time and moneyRheem Manufacturing Company Response
11/19/2024
Hi *****,
We sincerely apologize for the inconvenience and would like to speak with you in greater detail about your customer service request. We will be reaching out to you via the email address you have provided and look forward to speaking with you soon.Rheem Digital Response Team
Review from Siegrid G
2 stars10/23/2024
My HVAC from Rheem is only 5 years old. I have had so many problems with my AC costing me hundreds of dollars. The warranty doesn't cover labor. My technician gas already been to my home 3 times since October 12 2024.Terrible systemRheem Manufacturing Company Response
10/29/2024
We apologize for the inconvenience you experienced with our HVAC products. Your feedback is valuable to us, and we appreciate you bringing this issue to our attention.Additionally, an agent has spoken to Ms. ****** regarding their case. If they have any additional questions related to their case, they can contact us at **************.Review from Clifford B
1 star10/20/2024
Water heater poured water because the tank rusted within a few yearsRheem Manufacturing Company Response
10/24/2024
********,
We apologize for the inconvenience you experienced with our water heater. Rusting within a few years is not the standard we strive for. Please contact our technical support team at ************ for further assistance. Your feedback is valuable to us, and we appreciate you bringing this issue to our attention.
Rheem Digital Response Team
Review from Loralyn K
1 star10/18/2024
Horrible service, no responsibility, employees chuckle and think it’s funny when lying to a customer, advisors do not know how to not interrupt people, warranty sounds great but when having to use don't expect parts to be shipped out until you have called for a third time in a week span because they did not do their job and actually shipped the parts. Horrible service, don’t buy a Rheem hot water heater as it is a waste of your hard earned money.Rheem Manufacturing Company Response
10/25/2024
*******,
We are truly sorry to hear about your recent experience with our service. Your feedback is very important to us, and we deeply regret that we did not meet your expectations.
We apologize for any unprofessional behavior you encountered and for the inconvenience caused by delays in shipping parts. This is not the level of service we strive to provide, and we understand your frustration.
Please know that we are taking your comments seriously and will address these issues with our team to ensure they do not happen again. We are committed to improving our service and providing our customers with the support they deserve.
Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to restore your confidence in Rheem.Rheem Digital Response Team
Review from Sanjiv S
1 star10/15/2024
Very poor customer service. On hold for more than 30 minutes.Rheem Manufacturing Company Response
10/24/2024
******,
We are sorry to hear about your experience with our customer service. We understand how frustrating long hold times can be. Your feedback is important to us, and we are working to improve our response times. Thank you for bringing this to our attention.
Rheem Digital Response Team
Review from Jason F
1 star09/26/2024
0 , customer service has been good, quality of product is garbage, 3 hot water heaters in a month, keep sending parts to supposedly fix, same exact issue after 12 hours of use, gas control failure, exchanged entire unit, same problem, venting has been checked , gas has been checked, installation has been inspected, last parts sent lasted 19 hours, Ive only had hot water 6 times in a monthRheem Manufacturing Company Response
10/21/2024
Thank you for your review and feedback. We apologize for any inconvenience you may have experience with our product. We always strive to provide a quality product and customer experience. We will certainly take your feedback to help our current and new customers have a better experience and product.
Rheem Digital Response Team
Review from Jody s
1 star09/23/2024
Have a 12 year warranty and after 3 years it's sucking more amps then it's supposed to (verified by local power company). Sent the info from the power company and got nothing but headaches in return from Rheem. Plan on buying a tankless on demand unit but definitely not gonna be there brand. Very VERY disappointed in there customer service. I even tried working with them on paying for 1/2 the price of the replacement parts and still nothing but headachesRheem Manufacturing Company Response
09/25/2024
Thank you for your review and feedback. We apologize for any inconvenience you may have experience with our product. We always strive to provide a quality product and customer experience. We will certainly take your feedback to help our current and new customers have a better experience and product.
Rheem Digital Response Team
Review from Juan J M
1 star09/18/2024
**** M I'M A VERY VERY UNHAPPY CUSTOMER, I BUGHT A 40 GALLON GAS ********************** HEATER ON SEPTEMBER THE 16TH AT THE **** DEPOT STORE, THE PLUMBER INSTALLED AND AFTER THEY TURNED IT ON, WE STARTED TO SMELL A LOTS OF NATURAL GAS, THE PLUMBERS DOUBLE CHECKED THEIR CONNECTIONS (1) TO MAKE SURE IT WAS PROPERLY DONE AND THEY STARTED AGAIN AND ONCE AGAIN THE SMELL OF NATURAL GAS, THE PLUMBERS INSPECTED IT AND FOUND THE PROBLEM, THE MAIN LINE TO THE GAS HEATER WAS BEND AND BROKEN, I TOOK PICTURES AND VIDEO OF THE PROBLEM, SO I ASK THE PLUMBER TO UNINSTALLED AND TOOK IT BACK TO **** DEPOT AND HAD TO BUY A NEW ONE 50 GALLON THIS TIME CAUSE THEY DIDN'T HAVE THE SAME SIZE TO REPLACE IT, MY PROBLEM IS THE I HAD TO PAY DOUBLE FOR THE INSTALLATION OF A WATER HEATER, BECAUSE THE FIRST ONE WAS DEFECTIVE AND DANGEROUS TO SAY THE LEAST, I CALLED CUSTOMER SERVICE 6 TIMES ABOUT 3 HRS OF TIME ALL TOGETHER, UNFORTUNATELY THE DAY I RETURNED THE NEW DAMAGE UNIT I DID NOT WRITE THE SERIAL NUMBER AND SOME HOW **** DEPOT DIDN'T NOT LET ME KNOW THAT WAS GOING TO NEED IT IN ORDER TO FILE A CLAIM FOR REIMBURSEMENT FOR THE PAYMENT OF THE SECOND INSTALLATION TO THE PLUMBER, APPARENTLY THEY BLAME EVERYTHING ON ME CUASE I DIDN'T CALL FIRST BEFORE RETURNING IT, BECAUSE THEIR POLICY OF FIXING BEFORE RETURNING IT.BUT WHAT ABOUT MY FAMILY, HOW LONG WE WERE GOING TO WAIT TO GET. IT FIX OR TO GET THE PARTS TO GET IT FIX?? I DID THE NEXT BEST THING FOR MY FAMILY WHICH WAS RETURNED IT AND BUY A KNEW NEW ONE. I'M VERY SURPRISE FOR THEIR RESPONSE:THEIR PRODUCT, THEIR FAULT MY PROBLEM FOR BUYING IT AND LOSING MONEY FOR THE DOUBLE INSTALLATION. AND **** DEPOT.... THEY SAY :: SORRY YOUR LOST!! WHAT A WAY TO DO BUSINESS.I SHOULD PERSUE COMPENSATION DIFFERENT WAY .Rheem Manufacturing Company Response
09/20/2024
****,
Thank you for reaching out to us. We understand your frustration and sincerely apologize for the inconvenience you have experienced.
Like many manufacturers, we assign a unique serial number to each product to ensure proper identification and traceability. This serial number is crucial for processing any claims or reimbursements. Unfortunately, without the serial number, we are unable to proceed with your request for reimbursement.
To help us better assist you in the future, we recommend registering your new water heater on our website at www.rheem.com. By registering, we can ensure that your product information is on file, which will streamline any future claims or service requests.
If you have any further questions or need assistance with the registration process, please dont hesitate to contact our customer service team at ************.
Thank you for your understanding and cooperation.Rheem Digital Response Team
Review from Robyn S
1 star08/30/2024
Another unhappy customer. Would give a 0 if it was an option. They don't stand behind their products. Purchased a 2 ton A/C and air handler and a 5 ton A/C and air handler to upgrade our ********************** ******* one year ago and the 5 ton A/C is leaking refrigerant and Rheem gives the run around as far as warranty goes. Because they only warranty parts I have paid $1,200 in service calls after paying over $20k last year to upgrade to these POS products. Why bother having a warranty at all when you won't also cover the cost of fixing the parts on your POS products. I should have stuck with Carrier brand.Rheem Manufacturing Company Response
10/29/2024
We apologize for the inconvenience you experienced with our HVAC products. Your feedback is valuable to us, and we appreciate you bringing this issue to our attention.
Additionally, an agent has reached out to Ms. *********** regarding their case. If they have any additional questions related to their case, they can contact us at **************.
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