ComplaintsforOxford Industries, Inc.
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company works with the clothing brand ****** Was (amongst other clothing brands). Toward the end of May of this year, this company abused the **** program on **** sending out a mass quantity alleging counterfeits/violation of intellectual property rights. Many of these listings (if not all) were not in violation of such conduct. Upon receiving this violation notice myself, I followed the directions on **** and submitted an appeal, stating that my listing was not counterfeit nor did it infringe on any intellectual property rights. To this date, June 20th, 2024 - Oxford Industries **** has been unresponsive about this matter. They have only sent out a generated email stating that I will be gotten back with "soon". I'd say nearly four weeks is beyond soon.This company lacks communication, respect and integrity for small businesses and individuals. They do not work to resolve your issue in a timely manner nor do they even attempt to communicate. The whole basis of my (along with many others but I'm speaking for myself here) issue was wrong and risked my business model and reputation.Business response
06/25/2024
After reviewing this matter internally, we determined that the customers **** listing was erroneously removed after inadvertently being flagged as a counterfeit item. On June 20, 2024, we notified the customer that we submitted a request to **** to withdraw our complaint. We requested that **** reverse any penalty suffered. We have received confirmation from **** that the listings have been reinstated and penalties have been reversed.Initial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Between 3/31/23 - 4/16/23 I placed several orders with one of Oxford Industries' subsidiaries, ***************************. I returned the majority of the merchandise but have yet to be refunded the amount paid for said merchandise. I have been trying to get this issue resolved through ******************************* website, phone, email, and a BBB complaint against *************************** directly, but they have yet to take responsibility and issue a proper refund. These fraudulent business practices have since been reported to the ************************* next stop is Attorney General. Attached is the information I have regarding the purchases/refunds issued to date. Thank you.Business response
06/13/2023
All of the items this customer has returned has been refunded. Please see summary of the returns and the refund dates below:
Order number ******* Purchase Date 3/31/23 Return Refund Date 04/16/23
Order number ******* Purchase Date 04/09/23 Return Refund Date 04/21/23
Order number ******* Purchase Date 04/09/23 Return Refund Date 04/21/23
Order number ******* Purchase Date 04/09/23 Return Refund Date 04/20/23
Order number ******* Purchase Date 04/16/23 Return Refund Date 05/11/23Customer response
06/13/2023
Complaint: 20173782
I am rejecting this response because while several refunds have, in fact, been issued for returned merchandise, there is still an outstanding refund amount of $209.72. It is presumed that this business has failed to acknowledge that the first purchase (Order #*******) was made via Paypal using a store gift card ($147.66) and a credit card ($1,031.48). Either Paypal or Oxford Industries took it upon themselves to separate the credit card payment into two separate charges [$62.06 (posted on 3/31/23) and $969.42 (posted on 4/01/23)]. The difference between the total expected refunds and actual refunds received is $209.72, which is the exact amount as the gift card and charge of $62.06. Originally, I would have expected these funds to be returned in the same forms in which they were remitted (gift card and credit card); however, due to the lengths through which I've had to go to have these concerns addressed, I ask that all remaining refunds be put back on my credit card. Thank you.
Sincerely,
*************************Initial Complaint
11/01/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I placed an order for several items with *********************** on 10/14. On 10/26, I contacted the email provided by *************** to receive a return authorization for one of the items in my order that did not work for my son. Since 10/26, I have contacted Beaufort Bonnet four times via email and two times via Instagram message, and have not received a response. Per their website policy, I can't return any items without a return authorization that they have to provide me via email. I have tried contacting multiple email addresses, including the one they list as the correct email for returns. No response. I would like to return this item and receive my $60 in return. I have never experienced a return process this difficult.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.