ComplaintsforStorage Zone - Self Storage and Business Center
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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 12.02.23 I went to Storage Zone. I informed them that I was interested in renting a storage unit. I was shown the "model" unit and NOT the actual unit I would be renting. The model unit was very clean, so I agreed to renting a storage unit from them. I paid 127.84. I was then given the code to my new unit. I traveled to it's location and was shocked by what I saw when I entered the storage unit, because it was FILTHY. There were spiderwebs, spiders and other bugs everywhere. Needless to say I was not going to be putting my possessions in there. I notified the person who sold me the unit and they apologized and came out to the unit to verify what I told them. She was also shocked by what she saw. She then offered to show me another storage unit that was for rent. I agreed to view it. When she unlocked the second unit, it was even filthier than the first unit. Not only did it have spiders and other bugs, but also broken glass and dark colored liquid spills everywhere. I informed her that I would not be using these units and would like a refund. I have spoken to the manager and left a customer complaint on their website, but no one has reached back out to me or issued me a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.