Customer ReviewsforMetro Mattress

I want you all to be informed. Be very wary!Make sure you know clear as day that all sales are final even if you don't take delivery. They will talk and talk and dance around the questions you ask but never tell you that all sales are final. I tried to call and cancel my purchase within less than 24 hours of ordering. I don't even have a confirmed delivery date and they won't cancel the transaction. I might just have to contact my credit card issuer to see what can be done. Horrid business practices. It is now my mission to make sure that other consumers are informed. For a sales rep ******** to state they survive via referrals and customer testimonials is laughable. IT IS NOW MY MISSION TO INFORM ALL OTHER CONSUMERS ON HOW YOU WILL BE TREATED. JUST ANSWER THE QUESTION HONESTLY AND COMPLETELY. Not what is convenient for you to get a sale and stick it to your customer. Time to find more review sites to get the word out. Maybe I can stand out on ***************. with a sign to inform potential customers as well. Picked the wrong guy! This could have been so easy for them but they chose the hard way. Don't judge my kindness for weakness.

Seen the fact they flagged the review on ******* I'll do it right here We bought a new matrass, their best tier matrass together with the serta adjustable bottom. It was a Kingsdown matrass, my wife loved it and that's all that really matters to me. I just go with the flow, as I can sleep on a couch just fine even. Let alone a 6k costing bed (total with bottom) We had it for 60 days it was horrendous, just way to firm and my wife even had to goto a chiropractor. Her neck was stiff for weeks, we finally gave up trying to make that matrass work. And we called the store ,they invited us over to have a chat and see if they can address the issue. So we did, long story short we had to pay a restock fee of $500 , and in order to remedy our issue ? They all of a sudden had a better matrass! Weird ! I thought we bought their top tier...So another $450 or so extra, so nearly an extra grand. They did absolutely nothing to make it really right. All it did was causing hassle and more cost! They didn't even offered a let's split the difference here offer. Nope, we were told "30 days warranty" with other words you'll be screwed. As a mattress, requires a settling in period of least 90 days normally. Let alone 30..I'll never do business with them ever again , they are just disgusting with their practices. This entire ordeal has cost us 7k . And I am willing to bet, I can get lot more bed for it somewhere else.