Customer ReviewsforHonda Mall of Georgia

My car was towed and dropped off on a Friday during business hours. My appointment was scheduled and confirmed with them for the following Monday at 7:20am.Monday around 10am I get an email saying I didnt show up for service. Called them promptly, worried about the location of my vehicle. They tell me they are looking for it and will call me back in **** minutes. I physically show up at 11am because I didnt get a call back and wait for 30 minutes to be seen my a supervisor. Supervisor was very aggravated and told me that they didnt know my vehicle was here but they eventually found it and just didnt have time to call me back.Took no accountability, blamed the tow people for not informing the dealer my car was there. Tried to say I dropped my car off after hours, which I did not. Tow person even confirmed that he spoke with a service manager and had to be let into their gate to drop my car off. Was offered a 10% discount, but clearly their communication and accountability is lacking. My car was scheduled to be serviced at 7:20am and service didnt start until around 12pm. Not to mention the first time I came here, I had to file a complaint because I overheard two employees calling their peer a b****

Please know that I take your feedback seriously and I would like to discuss this with you. Please contact me at your earliest convenience with your preferred contact information to discuss this further.


Sincerely,
 
*********************
General Manager
************ Office
******************************
******, ** 30519
***********************************************************

Dont buy Honda. Tell everyone you know. I am. They do not back their product and their customer service is absolutely junk. I worked very hard to afford a Honda Odyssey Touring Elite mini van only for the vehicle to need a THIRD transmission by ****** miles. Honda used a different company to make their transmissions for their 2014 van in-turn making a faulty DANGEROUS product. The transmission goes out at high speeds (interstate) with no warning. Honda corporate refuses to replace the transmission or offer any type of compensation. Ive contacted the ************************* The attorney generals office, The consumer affairs **** of the ** govt. I suggest if you have a Honda get rid of it immediately and tell everyone. Hope youre happy Honda. Had you just helped a customer of **************** for nearly 30 years this all could have been avoided.

While the vehicle wasn't purchased here, we have greatly appreciated being your service provider these past years. We feel we have always treated you well and furnished you with honest feedback concerning what services were needed, recommended and what we could and could not do for you and your vehicle. The safety and happiness of our customers are always our top priorities: In this particular case, we were a strong advocate for you in getting as much goodwill, 60% discount, from the maker as possible. You have been a loyal fan of Honda for over 30 years for a reason. We are remorseful that we could not accomplish our goal of 100% customer satisfaction for you and your family this time.

We greatly appreciated being your service provider these past years even though you did not purchase it from us. Weve always treated you well and furnished you with honest feedback concerning what services were needed, recommended and what we could and could not do for you and your vehicle. Your safety and satisfaction are always our top priority. In this particular case, we were a strong advocate for you in getting as much goodwill, 60% discount, from Honda. You have been a loyal fan of Honda for over 30 years for a reason. We are remorseful that we could not accomplish our goal of 100% customer satisfaction for you and your family this time.

We greatly appreciated being your service provider these past years even though you did not purchase it from us. Weve always treated you well and furnished you with honest feedback concerning what services were needed, recommended and what we could and could not do for you and your vehicle. Your safety and satisfaction are always our top priority. In this particular case, we were a strong advocate for you in getting as much goodwill, 60% discount, from Honda. You have been a loyal fan of Honda for over 30 years for a reason. We are remorseful that we could not accomplish our goal of 100% customer satisfaction for you and your family this time.

I have always been a loyal Honda, not anymore. I have a Honda Odyssey Touring Elite, the car only has ****** miles on it and is need of a THIRD transmission. After being with NO car for nearly a month and spending nearly a $1000 a week on rental cars, Honda thinks they are being kind in dropping my price down to $3000. My current transmission only has ****** miles on it. It's unacceptable. In CA this is a known issue with this year car and Honda is required to replace it for the length of the car. Honda is no longer backing their products. I have spread the news far and wide on all my social media outlets, which are pretty hefty. Don't make the same mistake I did and trusting Honda to be an honorable or reputable company. THEY ARE NOT.

We greatly appreciated being your service provider these past years even though you did not purchase it from us. Weve always treated you well and furnished you with honest feedback concerning what services were needed, recommended and what we could and could not do for you and your vehicle. Your safety and satisfaction are always our top priority. In this particular case, we were a strong advocate for you in getting as much goodwill, 60% discount, from Honda. You have been a loyal fan of Honda for over 30 years for a reason. We are remorseful that we could not accomplish our goal of 100% customer satisfaction for you and your family this time.

I bought a Odyssey from them and was lied to of a potential repair that would be needed in the future. This repair was something that was so prevalent that Honda was sued in a class-action lawsuit and was required to extend their service guarantee on the repair. Unfortunately, no one told me so I was never allowed to make the decision for myself whether the risk was worth buying the van. Now, the repair is needed and they refuse to cover any of it. If the cost was $500 of $1,000 it wouldn't be bad. But, this is $3,500. When I made the complaint the dealership told me to talk to corporate Honda. Corporate Honda told me to talk to the dealership. Classic big company takes your money and then doesn't have the time to help solve your problem, that they created by their own deception. I am sure that once they lost their case in court, a financial decision was made to hide any information about the repair. It is truly pathetic that after 70 years in business this is the best Honda and its representatives can do. I have owned 4 Hondas and bought two for my oldest children. That will be the last. I loved the Honda cars but now see that I can't trust them or Honda Mall of Georgia to deal fairly. Buyer beware at Honda Mall of Georgia. They don't care about you. I'm all for someone making money but this is not the way.

We apologize for the problems you are dealing with in regards to your 2012 Odyssey that you purchased 4 years ago. At the time you had ***** miles and since then you put ***** miles before you started having engine problems. I would like to discuss your concerns regarding your Honda Odyssey and to see if I may be able to assist you with the cost of repairs. Please send me an email at ***************************************************** with your preferred contact information to discuss this further.Sincerely,********************* General Manager ************ *******************************************************************