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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We ordered a 65 foot roll of vinyl flooring. It arrived wrapped in a yellow plastic. We scheduled floor installers and the day they came and opened the flooring we found a broken off screw inside the wrapped flooring roll that went through 5 layers of flooring, spanning over 11 feet of damage. We ordered this to not have seams and use one roll to finish the flooring. Instead the damage is inside the roll therefore we cannot use it without cutting it and having seams. The company is offering 11 feet and I have to pay shipping as they are not accepting responsibility for a screw inside a wrapped item.
Business response
06/24/2024
This has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.