ComplaintsforMuddy Paws
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a dog grooming facility that frequently holds my dog for 7+ hours. Today, I dropped my dog off around 9:15 AM. I just called at 3:00 PM and asked when they will be done because 6 hours had already passed. They said they will call when the dog is ready. I asked if they could give me a time estimate because it had already been 6 hours. They again insisted they would call when the dog is ready. I asked again if they could give me a time estimate, 1 hour? 2 hours? 3 hours? They simply stated they would call when she’s ready. Excuse me? That’s just insanity. My dog probably been inside of a cage for the last 6 hours covered in her own excrement and these people are unable to even tell me when she’ll be done. I suspect there’s something seriously bad and wrong going on here, or at least they should not be allowed to cage my dog for 6+ hours without a simple time estimate.Business response
12/08/2022
The dog that was brought to our facility is a very large Goldendoodle. The Goldendoodle was badly matted on his ears legs and tail. We spent over 2 hours brushing out the matted fur as well as bathing drying grinding his nails expressing anal glands his ears were infected and we were told not touch them. Also we had an employee who called out so rather than sending the dog home we worked on the matting and got the dog done as soon as we could. We recommend having the dog groomed more frequent and brush him daily.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.