ComplaintsforDekalb County Water and Sewer System
Water Supply System
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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I can't get my over payment bckInitial Complaint
02/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I live at ********************************** for 20 years my house was burned in 2014 I was told if keep paying my bills I could transfer to my new house but when that time came I was told that I could so I ask for refund and was told I had to prove it was my money no one has live there but me and I could rebuild so what up with that I just got a bill from my old address still holding my 85 dollar because there changing account number My money is just there all other business return your money after 30 daysInitial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My house burned down in2014 and I tried to get my money I was told I had to prove it was my money I had lived at ********************************** for 20 years when my house burned down no one else has live there I wanted to transfer to my new house I was told that I could do thatInitial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
DEKALB County Watershed cannot be reached for a change in billing. A new account number is needed for payment which was 12/28/24. We were not notified. I found out via neighborhood app. This water company isnt compliant. They dont inform customers, they dont respond to emails or one is on hold for hours. I cant reach them.Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On ***** I received a bill from DeKalb country water that was doubled from my usual bills. I called in to the customer service and the representative was not helpful at all. she said something is definitely wrong. I asked her if she can tell me my daily usage and she said that the system is not picking up the readings from the meter. If the system is not picking up readings from the meter, then why is my bill doubled? After that call I looked at the meter, first off the cover for the meter was broken off and in the mud , and was not not connected to the device and the screen was full of Mud. After wiping off the screen that was full of mud the screen was blank. I stood there for at least 10 minutes the screen would not come on. I called back to customer service let them know what was going on I also emailed the pictures of the meter with the blank screen to DeKalb watershed. The 2nd representative that I spoke with was worse than the previous one as I requested for a supervisor to follow up with me and she was acting like she did not want to escalate my issue as I requested. Today ***** I noticed that the metal ground cover was barely in place I looked at the meter and saw that it was working in numbers were showing but it was blinking and going off and on It would not stay on. Obviously someone came today 12:29 to look at it but they did not bother to explain to me what was going on and why the representative was not able to look at daily usage because the system is not picking up the meter. I'm requesting to speak with a supervisor I am also requesting for a technician to come to my home and explain to me what is going on I also want my bill reevaluated as there are no leaks in my home. I also want DeKalb county watershed to show me proof of my daily usage for this bill. I would like to be contacted about this in a timely manner or I will be going to the News stations to let them know that the DeKalb county residents are still having this billing issue.Initial Complaint
12/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Had underground leak for months I wasn't aware. Which caused my bill to be extremely high not realizing the underground leak. Issue was fixed. I contacted the water company asking the water company can I get on a fixed payment plan. They are requesting $1900 in order to get on the plan. That is out my Budget as a senior citizen lady. Thank youInitial Complaint
06/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON 09/08/2022, I CLOSED ON THE **** OF MY TOWNHOUSE(A RENTAL PROPERTY). AT CLOSING I WAS TOLD THAT A TENANT NEVER TOOK MY NAME OFF THE WATER BILL.LEAVING ME WITH A BILL OF $1122.07. THE CLOSING ********************************* DEKALB COUNTY AT CHECK FOR $2010.68. WHEN I CALL DEKALB COUNTY,THEY SAID THAT THEY ONLY RECEIVED $1122.07. I SENT THEM A COPY OF THE CHECK AND THE A COPY OF THE CASHED CHECK, THE PERSON THAT WAS TALKING TO PLACE ME ON HOLD TO TALK TO A SUPERVISOR,SHE CAME BACK AND SAID HER SUPERVISOR SAID THERE'S NOTHING THEY CAN DO ABOUT IT. I CALLED THE CLOSING ATTORNEYS OFFICE,THEY CALLED (DEKALB COUNTY) AND WAS TOLD THAT SOMEONE WOULD CALL THEM BACK. I CHECK BACK WITH THE ATTORNEYS OFFICE ,THEY SAID THEY HAVE'NT HEARD BACK YET. IT'S BEEN MONTHS AND I STILL HAVE'NT HEARD ANYTHING!Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bill amount: $4517.37 Account # ******* Statement # ********* I own a rental property, **************************************************************, under EAIS LLC.According to the lease agreement, the tenant is responsible for paying for the water bill. Initially, there was a tenant named ***********************. When she moved out, new tenants *************************** and ************************* moved in Dec 2017. Without my knowledge, the service was transferred to EAIS LLC. I wasn't aware, and the statement was going to ******************* instead of the address for EAIS LLC on the ****************, tax record, etc. Why was the water transferred to me without my knowledge instead of disconnected when *********************** moved out? Also, why did you keep the service on for five years without receiving any payment? *************************** and ************************* were evicted, and now a new tenant has just moved in and is establishing a service. The new tenant received the bill yesterday and sent a copy via text. I went to the office today and was told there is nothing they can do about it. In the past, they weren't disconnecting any service for non-payment and just started doing it. This is a bad business practice; I shouldn't be penalized for it. Also, the bill isn't a tiny amount. I can send a copy of the lease if needed.Initial Complaint
04/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had a water leak on my property that resulted in higher than normal water usage that also generated two bi-monthly bills in September and November in the amounts of $565.59 and $603.66, respectively. When I called customer service to inquire about the two bills after I had received each I was advised to pay them in full and I could request an adjustment after two full billing cycles that showed the water usage had returned to normal levels. I did so in March of this year, and I was given an account credit that is a little over $1000. When I requested to have a refund, I was told that the water company does not process refunds as long as I am still residing in the property where the water service is being provided. I was also advised that I could have paid my normal **** amount when the higher bills were received and then waited for the adjustment to be applied to cover the overage. Since this was not communicated to me when I called to discuss the two bills last year, I am hoping that DeKalb Watershed will make an exception and refund the money to me due to the lack of information that was provided to me previously. My usual bi-monthly **** amount ranges from $70 to $80, which means that the current credit will take about two years to use. I am providing all of the documents that the water company requested to look into this matter. Thank you for your assistance.
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Customer Complaints Summary
9 total complaints in the last 3 years.
8 complaints closed in the last 12 months.